Cannot use Malware or hijack this:(

[sprocket]

Hi,

I've spent a few hours today trying to follow the instructions on I'm infected, what do I do now? with no success, I've managed to install malwarebytes anti-malware on my laptop, but it won't run in safe mode or normal mode. I've tried renaming the exe and the file, but that hasn't helped either. I downloaded the antimalware on my wife's computer, burned it onto a cd and then copied it onto the desktop.

I've tried the same thing for hijack this, but again, I've had no success.

Any suggestions would be greatly appreciated

thanks

Sprocket

[extremeboy]

Hello.

Please run Combofix.

Download and Run ComboFix

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1

Link 2

Link 3

Refer to the page below for further instructions on running ComboFix. This includes installing the Recovery Console. Note that you do not need your Windows XP disk to install it.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Double click on Combo-Fix.exe & follow the prompts.

When finished, it will produce a open a report for you. Post back with it. It is at C:\ComboFix.txt.

Do not mouseclick the ComboFix window while it's running. That may cause it to stall.

Post back with the Combofix log in your next reply. Let me know how it goes.

With Regards,

Extremeboy

[extremeboy]

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding.

With Regards,

Extremeboy

[extremeboy]

Hello.

Due to Lack of feedback, this topic will be Closed, by a Moderator.

Please start a new thread in the Hijackthis-Malware Removal forum and post a new Hijackthis log if you require assistance again. Do Not PM me please as I need to leave soon and cannot continue to help you at that time frame.

This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal Forum.

With Regards,

Extremeboy