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Can't enable website blocking - MBAM Pro


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I installed MBAM Pro, activated it, and everything seems to be OK except I can't enable website blocking. I have uninstalled MBAM, run the "mbam-clean" tool, re-installed MBAM (with a reboot between each step) and still I can't enable web site blocking. The option is listed, but clicking on it does nothing; the check-box remains empty. The same thing happens if I try using the MBAM icon in the system tray down by the clock, and that icon is not red, it's kind of black or dark-dark purple (the other screen shot). I attached a screen shot below even though it probably wasn't necessary. There's a bit of a rush on this so if anyone has any ideas, suggestions, etc, PLEASE post!

Thanks!

post-7246-0-13132300-1348592068.jpg

post-7246-0-56624100-1348592189.jpg

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Hello and welcome, dlb: :)

Sorry you are having a problem fully enabling the protection module.

Initially just reboot the computer once or twice, then open the program > protection tab > make sure both the protection modules are checked (enabled). Note: on slower systems, you may need to wait up to 10 seconds for the change to occur, as it's a live change, not just a check mark. Reboot again.

If that doesn't resolve the issues, please follow the instructions below and post back with the following logs:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

PS Why are you missing SP2 for Vista? Vista SP1 was EOL ages ago and is a security vulnerability for your system. <just asking>

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please include the both of the following logs in your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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As to why this is SP1 vs SP2 . . . it's not my PC, but I was planning on updating to SP2 and IE9 as soon as this MBAM issue is solved. There were some other minor software issues which have been sorted out except for this last MBAM problem..... anyway.... I have attached the requested logs as zip files (I hope ZIPs are OK).

Thanks for the prompt reply!

DDS LOGS.zip

MBAM-CHECK LOGS.zip

MBAM PROT LOGS.zip

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Hello and welcome to Malwarebytes

There is more going on with this computer than just Malwarebytes not running correctly. This could be due to an active infection or some software conflicts. It would be best to have one of our experts help you out with cleaning up and fixing all the errors are in your logs. To get expert assistance with cleaning this computer up please pick one of the options below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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