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No System Tray Icon


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XP SP3

IE8 and Pale Moon Browsers

MBAM Pro v.1.65.0.1400

Database v. 2012.09.24.04

No System Tray Icon!

When the program was first updated to v. 1.65.0.1400 earlier this month I had a problem with the systray icon . At that time, the icon stayed black/gray rather than red and the protection was not able to be set to active/enabled. That was resolved by enabling the Terminal Service, then running the mbam clean tool and reinstalling mbam.

And then during an update on 9/22 I got this MBAM error notification:

[shell_NotifyIcon] Failed to perform desired action. Error Code: 0

Since then there has been no sytray icon but within the program itself it shows(green) that all protections are enabled.

Even though the systray icon is not there mbam updates on schedule and, although there is no systray icon, the update completion ballon pops out from the systray. But then the update completion notification ballon does not close by itself, I have to click it to close it.

I expected that a subsequent update would restore the systray icon but that has not yet happened.

How do I get the systray icon back so that I can be continually reassured that protection is indeed enabled?

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Hi, walmath:

Initially just reboot the computer once or twice, then open the program > protection tab > make sure both the protection modules are checked (enabled). Note: on slower systems, you may need to wait up to 10 seconds for the change to occur, as it's a live change, not just a check mark. Reboot again.

If that doesn't resolve the issues, please follow the instructions below and post back with the following logs:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please include the both of the following logs in your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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Thanks for your prompt response daledoc1.

Restarts had no effect. The icon had been missing since 9/22 and during the three days since there have been of number of reboots.

I had hoped that this might be a known fault that would be corrected during updates but it wasn't and it appears that you are not aware of it. So, since you are not aware of it, after reading your suggestions to create and submit logs, I decided it might more expedient to once again run the clean tool and then reinstall mbam. I did so and the icon is now present in the systray.

On a side note: Perhaps this should be a new topic, and if so, I will repost at your suggestion.

I wrote that I use IE8 and also Pale Moon browsers. I am submitting this using Pale Moon because I am unable to submit using IE.

Whether to start a new topic or to reply to a posting, I cannot type into the area reserved for a message.

For a new topic, I can type in the area for the topic name, that area is activated. But then the box to type a message is not active, meaning no matter what I do I cannot input anything to it: can't type into it and can't paste into it. It is not activated.

On 9/12 I sent a message in this regard to "AdvancedSetup" and he responded with: "Please try deleting all your cache and cookies and log back in. Try another browser. Try restarting your computer."

Another browser(PaleMoon) works but after deleting the IE cache and cookies, logging back in, restarting the computer, I still can't post using IE8 and I would like to be able to do so.

Any help would be appreciated.

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I backed up the IE8 Settings, then restored the settings to the defaults and I still can't type a reply to this thread using IE8. Obviously the settings are/were not the problem. Restored IE to my old settings. Can't type a forum message in IE8.

Restarted the computer and once again that damn black systray icon had returned.

Waited a while, restarted the computer again and the red icon finally came back.

I checked for updates to mbam, then ran a full scan. Elected to ignore known suspicious items. Shutdown the computer, started it up, and then ran another full scan to confirm that they are being ignored.

1) Created CheckResults.txt (posted text results)

2) Only one Protection module is log present in All Users (attached the file)

3) Disconnected from the internet

4) Disabled Avast AV

5) Ran dds.scr, got both logs, dds.txt and attach.txt (attached both files)

CheckResults Log:

mbam-check result log version: 1.10.0.1000

Malwarebytes Version: REG_SZ 1.65.0.1400

Date Log Created: 09/25/12

Time Log Created: 12:12:05

32 bit Operating System

Product Name: REG_SZ Microsoft Windows XP

Current Build Number: 2600

Current Version Number: 5.1

Current CSDVersion: Service Pack 3

OS Product Info: Professional

Proxy Status: No proxy is Set

LAN Settings:

=============

only 'Automatically detect settings' is selected

SystemPartition:

================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\

SystemPartition REG_SZ \Device\HarddiskVolume1

Balloon Tips Status:

====================

Enabled

Time Format Settings:

=====================

Should be:

h:mm:ss tt

AM

PM

:

Currently:

REG_SZ h:mm:ss tt

REG_SZ AM

REG_SZ PM

REG_SZ :

Language and Regional Settings:

===============================

ACP: Language is English (United States)

MACCP: Language is English (United States)

OEMCP: Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:

====================================================

All Users Startup Folder Exists.

Current User's startup Folder Exists.

Terminal Services Status for (null) entries in PM logs and GetUserToken errors:

===============================================================================

TERMService:

==============

Type : 32

State : 4 (The service is running.) (State is stopped)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

TermService Start is set to: 2 (Automatic Startup)

Compatibility Flag Settings (Any MBAM file listings should be removed):

=======================================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files\ScanSoft\PaperPort\OCR\Icrsrv32.exeREG_SZ DisableNXShowUI

C:\Program Files\MagicDVDCopier\MagicDVDCopier.exeREG_SZ DisableNXShowUI

C:\Program Files\LastPass\lastpass.exeREG_SZ DisableNXShowUI

C:\Program Files\Browzar 2.0.exeREG_SZ EnableNXShowUI

H:\Wondershare\Data Recovery\DataRecovery.exeREG_SZ RUNASADMIN

C:\Program Files\Internet Explorer\iexplore.exeREG_SZ DisableNXShowUI

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

Malwarebytes Anti-Malware Shell Extension Block Check:

======================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked

MBAM Startup Entries:

=====================

Service and Driver Status:

==========================

MBAMProtector:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

MBAMService:

==============

Type : 16

State : 4 (The service is running.)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

MBAMProtector Registry Values:

==============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector

Type REG_DWORD 2

Start REG_DWORD 3

ErrorControl REG_DWORD 1

ImagePath REG_EXPAND_SZ \??\C:\WINDOWS\system32\drivers\mbam.sys

Group REG_SZ FSFilter Anti-Virus

DependOnService REG_MULTI_SZ FltMgr

DependOnGroup REG_DWORD 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances

DefaultInstance REG_SZ MBAMProtector Instance

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances\MBAMProtector Instance

Altitude REG_SZ 328800

Flags REG_DWORD 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Enum

0 REG_SZ Root\LEGACY_MBAMPROTECTOR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

MBAMService Registry Values:

============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService

Type REG_DWORD 16

Start REG_DWORD 2

ErrorControl REG_DWORD 1

ImagePath REG_EXPAND_SZ "C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe"

DependOnService REG_MULTI_SZ MBAMProtector

DependOnGroup REG_DWORD 0

ObjectName REG_SZ LocalSystem

Description REG_SZ Malwarebytes Anti-Malware service

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService\Enum

0 REG_SZ Root\LEGACY_MBAMSERVICE\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

MBAM DLL's and Runtime Files:

=============================

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid

(Default): REG_SZ vbAccelerator Grid Control

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid\Clsid

(Default): REG_SZ {C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass\Clsid

(Default): REG_SZ {71A27032-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.CTimer

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\SSubTimer6.CTimer\Clsid

(Default): REG_SZ {71A27034-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass\Clsid

(Default): REG_SZ {71A2702F-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented

Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented

Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented

Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control

support + timer bug fix)

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ ISubclass

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ CTimer

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ vbalGrid

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

MBAM Registry Settings and License Info:

========================================

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

advancedheuristics REG_DWORD 1

downloadprogram REG_DWORD 0

hidereg REG_DWORD 0

detectp2p REG_DWORD 0

detectpum REG_DWORD 1

detectpup REG_DWORD 2

updatewarn REG_DWORD 1

updatewarndays REG_DWORD 2

useproxy REG_DWORD 0

useauthentication REG_DWORD 0

contextmenu REG_DWORD 1

reportthreats REG_DWORD 1

startwithwindows REG_DWORD 1

startfsdisabled REG_DWORD 0

startipdisabled REG_DWORD 0

silentipmode REG_DWORD 0

notifyinstallprogram REG_DWORD 1

trialpromptshown REG_DWORD 1

InstallPath REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

dbdate REG_SZ Tue, 25 Sep 2012 14:36:17 GMT

dbversion REG_SZ v2012.09.25.09

programversion REG_SZ 1.65.0.1400

trialended REG_DWORD 0

ID XXXXX This is hidden data.

Key XXXX-XXXX-XXXX-XXXX This is hidden data.

SchedulerQueue REG_MULTI_SZ 36868, 30251763, 3268657152, 1, 23 | 30251816, 3203198474

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware (Trial)

TrialId There is data here but it is hidden.

HKEY_CURRENT_USER\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 1

terminateie REG_DWORD 0

Language REG_SZ English.lng

selectedrives REG_SZ C:\|D:\|F:\|

HKEY_USERS\S-1-5-18\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

HKEY_USERS\.DEFAULT\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

Inno Setup: Setup Version REG_SZ 5.4.3 (a)

Inno Setup: App Path REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

InstallLocation REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\

Inno Setup: Icon Group REG_SZ Malwarebytes' Anti-Malware

Inno Setup: User REG_SZ Walt

Inno Setup: Selected Tasks REG_DWORD 0

Inno Setup: Deselected Tasks REG_SZ desktopicon,quicklaunchicon

Inno Setup: Language REG_SZ English

DisplayName REG_SZ Malwarebytes Anti-Malware version 1.65.0.1400

DisplayIcon REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

UninstallString REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"

QuietUninstallString REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe" /SILENT

DisplayVersion REG_SZ 1.65.0.1400

Publisher REG_SZ Malwarebytes Corporation

URLInfoAbout REG_SZ http://www.malwarebytes.org

NoModify REG_DWORD 1

NoRepair REG_DWORD 1

InstallDate REG_SZ 20120925

MajorVersion REG_DWORD 1

MinorVersion REG_DWORD 65

Scheduler Queue:

================

Scheduled Item: Update Schedule Options: Flash Scan | Daily

Start Time: 2012-09-25 08:00 Repeating Every: 1 Recover if missed by: 23

Context Menu Entries:

=====================

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}

(Default): REG_SZ IMBAMShlExt

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID

(Default): REG_SZ MBAMExt.MBAMShlExt

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\

MBAM Drivers:

=============

C:\WINDOWS\system32\drivers\mbam.sys File Size: 22856 BYTES FileVersion: 1.60.2.0

Required Dependencies:

======================

fltmgr:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr

Type REG_DWORD 2

Start REG_DWORD 0

ErrorControl REG_DWORD 1

Tag REG_DWORD 4

ImagePath REG_EXPAND_SZ system32\DRIVERS\fltMgr.sys

DisplayName REG_SZ FltMgr

Group REG_SZ FSFilter Infrastructure

Description REG_SZ File System Filter Manager Driver

AttachWhenLoaded REG_DWORD 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum

0 REG_SZ Root\LEGACY_FLTMGR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

C:\WINDOWS\system32\drivers\fltmgr.sys File Size: 129792 BYTES FileVersion: 5.1.2600.5512

C:\WINDOWS\system32\comctl32.ocx File Size: 609824 BYTES FileVersion: 6.0.81.5

C:\WINDOWS\system32\mscomctl.ocx File Size: 1070408 BYTES FileVersion: 6.1.98.13

C:\WINDOWS\system32\olepro32.dll File Size: 84992 BYTES FileVersion: 5.1.2600.5512

List of MBAM Related Directories:

=================================

C:\Program Files\Malwarebytes' Anti-Malware

changes.txt File Size: 2780 BYTES

license.txt File Size: 11141 BYTES

mbam.chm File Size: 582708 BYTES

mbam.dll File Size: 499784 BYTES FileVersion: 1.65.0.0

mbam.exe File Size: 981656 BYTES FileVersion: 1.62.0.140

mbamcore.dll File Size: 1089608 BYTES FileVersion: 1.62.0.0

mbamext.dll File Size: 80968 BYTES FileVersion: 1.61.0.0

mbamgui.exe File Size: 766536 BYTES FileVersion: 1.65.0.0

mbamnet.dll File Size: 2168392 BYTES FileVersion: 1.62.0.0

mbampt.exe File Size: 40008 BYTES FileVersion: 1.61.0.0

mbamscheduler.exe File Size: 399432 BYTES FileVersion: 1.65.0.0

mbamservice.exe File Size: 676936 BYTES FileVersion: 1.65.0.0

ssubtmr6.dll File Size: 46416 BYTES FileVersion: 1.1.0.3

unins000.dat File Size: 15320 BYTES

unins000.exe File Size: 711240 BYTES FileVersion: 51.52.0.0

unins000.msg File Size: 10550 BYTES

vbalsgrid6.ocx File Size: 496976 BYTES FileVersion: 2.0.0.40

C:\Program Files\Malwarebytes' Anti-Malware\Chameleon

chameleon.chm File Size: 186068 BYTES

firefox.com File Size: 218696 BYTES

firefox.exe File Size: 218696 BYTES

firefox.pif File Size: 218696 BYTES

firefox.scr File Size: 218696 BYTES

iexplore.exe File Size: 218696 BYTES

mbam-chameleon.com File Size: 218696 BYTES

mbam-chameleon.exe File Size: 218696 BYTES

mbam-chameleon.pif File Size: 218696 BYTES

mbam-chameleon.scr File Size: 218696 BYTES

mbam-killer.exe File Size: 896072 BYTES

rundll32.exe File Size: 218696 BYTES

svchost.exe File Size: 218696 BYTES

winlogon.exe File Size: 218696 BYTES

C:\Program Files\Malwarebytes' Anti-Malware\Languages

arabic.lng File Size: 21110 BYTES

belarusian.lng File Size: 26026 BYTES

bosnian.lng File Size: 26236 BYTES

bulgarian.lng File Size: 26678 BYTES

catalan.lng File Size: 27226 BYTES

chineseSI.lng File Size: 10642 BYTES

chineseTR.lng File Size: 11588 BYTES

croatian.lng File Size: 25844 BYTES

czech.lng File Size: 23894 BYTES

danish.lng File Size: 25750 BYTES

dutch.lng File Size: 27282 BYTES

english.lng File Size: 23742 BYTES

estonian.lng File Size: 24112 BYTES

finnish.lng File Size: 24990 BYTES

french.lng File Size: 28790 BYTES

german.lng File Size: 28870 BYTES

greek.lng File Size: 28316 BYTES

hebrew.lng File Size: 18714 BYTES

hungarian.lng File Size: 27548 BYTES

italian.lng File Size: 27186 BYTES

japanese.lng File Size: 15814 BYTES

korean.lng File Size: 13710 BYTES

latvian.lng File Size: 26208 BYTES

lithuanian.lng File Size: 26920 BYTES

macedonian.lng File Size: 27830 BYTES

norwegian.lng File Size: 24216 BYTES

polish.lng File Size: 25726 BYTES

portugueseBR.lng File Size: 27720 BYTES

portuguesePT.lng File Size: 28056 BYTES

romanian.lng File Size: 27308 BYTES

russian.lng File Size: 26352 BYTES

serbian.lng File Size: 25970 BYTES

slovak.lng File Size: 24752 BYTES

slovenian.lng File Size: 23998 BYTES

spanish.lng File Size: 29010 BYTES

swedish.lng File Size: 25132 BYTES

thai.lng File Size: 25190 BYTES

turkish.lng File Size: 25046 BYTES

vietnamese.lng File Size: 28574 BYTES

C:\Documents and Settings\Walt\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

C:\Documents and Settings\Walt\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

mbam-log-2012-09-25 (10-38-39).txt File Size: 2538 BYTES

mbam-log-2012-09-25 (11-09-58).txt File Size: 2900 BYTES

C:\Documents and Settings\Walt\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine

===============================================================

END OF FILE

protection-log-2012-09-25.txt

dds.txt

attach.txt

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  • Root Admin

Hello Walmath

You have some settings there that might potentially be an issue. Please create a new ticket on the Help Desk and ask for me and I'll assist you in getting this fixed.

http://www.malwarebytes.org/contact_consumer/

Please reference your topic here as well in your new ticket

http://forums.malwarebytes.org/index.php?showtopic=116435

Thanks

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  • 2 weeks later...

I seem to have much the same issue - in Win7 Ultimate. No tray icon any more, but Task Manager shows that:

mbamgui.exe *32, mbamsheduler.exe *32 and mbamservice.exe *32 are all running.

If I open Malwarebytes from the desktop, mbam.exe *32 is added to the running list and, if "Update" is run, it finds an update. Protection is shown as "enabled" and starting when Windows starts.

When the Malwarebytes GUI is closed, mbam.exe *32 ceases to run, but the tray icon remains in place.

I think it probably is working OK, but it's not convincing.

John Gruffydd.

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John Gruffydd

Hello and :welcome:

Please do the following and let us know if this corrects the issue for you or not.

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so Very Important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
      You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
      Location for Windows x86

      HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

      Location for Windows x64

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

      If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
      Cleverbridge customer service
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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  • 2 years later...

I was browsing for a solution to this problem also when I thought well, do it like I do icons on my ad on bar.   I opened the nofication area, reduced the size of the screen and drug the icon on my desk top to the notification area and it did not show up, but I now have an icon on my notification bar.  ??????

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Hello and :welcome: , Emmar:
 
This is a truly ancient topic -- based on a similarly ancient version of MBAM. :(

Anything discussed then is unlikely to work now, so long after the original post.
So, the mod team may split off your post to a new, separate topic.
 
In the interim, let's try this:
 

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

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If your instructions are for me, I have an icon there now. I told you how it got there in my previous reply.

Yes, the advice was for you: :)

 

Hello and :welcome:, Emmar:

So, just to be sure I understand:

Is your issue resolved?

If it is not, then I would suggest that you please follow the troubleshooting suggestions provided in the my previous reply.

 

Thanks again,

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