Problem with update

[ColtsFan]

I am getting the message: Run-time error '453: Can't find DLL entry point ProtectionNotifyChange in mbam. After a quick look-up I started this process...

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

But when I go to the registry to save my ID and Key the program is not in my registry so I have not run the mbam-clean.exe yet until I have the ID and Key. My concern now is, why is it not there? I'm sure I can call MBAM and retreive the info.

[Firefox]

Hello and

Are you sure you have the PRO version installed or are you using the Free Version. Not sure why its not showing in your registry. That being said, if you have lost your email with the ID and Key you can follow the instructions below....

You should contact Cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

when you get the email Print it out

Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues.

If you need anything else just post.

Thanks

[ColtsFan]

Thank you SO much... I swear I will print it and hope not to lose it LOL!

[ColtsFan]

And yes, I am using Pro, that much I do know.....

[Guest DangerousClick]

The key should always be with you.

The MBAM-Clean utility wipes the key and every trace of the program, but the key can be used again. But only on one machine.

[Firefox]

Thank you SO much... I swear I will print it and hope not to lose it LOL!

Your quite welcome, let us know if there is anything else we can do to help you out....