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Comodo Cleaning Essentials reports still infected

smk

By smk
in Resolved Malware Removal Logs

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smk

smk

Posted
Posted

Over a year ago my computer was infected with a nasty AntiVirus 2011 infection. Used all kinds of antimalware and antivirus tools (Malwarebytes, TDDSkiller, unhide, etc) and the laptop has been functioning pretty well. However, I never could reinstall McAffee Antivirus, for example.

Recently read a CNET article about software such as Comodo Cleaning Essentials and gave it a go. It found some more infections and cleaned many of them out. However, it reports that there are still 8 items that it failed to clean, all of them located in a subdirectory c:\windows\$NTUninstallKB5332$\2760683608\

I posted to the Comodo forum and they had me try a zeroaccess removal tool as well as Kapersky Rescue Disk 10, but neither did the trick.

I googled and saw one post where ComboFix removed files in this subdirectory but, reading the combofix warnings, would not dare just running it unless told to do so.

Wondering if any expert at this forum might have some suggestions. I've run the DDS.com program (Windows 7 - 32 bit machine, I did not have the option to run as administrator) and have attached the files, as well as a screen shot of the results of the Comodo Cleaning Essentials results.

I do appreciate any assistance.

Thank you.

comodo results.pdf

Attach.txt

DDS.txt

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MrCharlie

MrCharlie

Posted
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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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MrCharlie

MrCharlie

Posted
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Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[services][ROGUE ST] HKLM\[...]\ControlSet001\Services\5689 (\??\C:\windows\TEMP\5689.sys) -> FOUND

[services][ROGUE ST] HKLM\[...]\ControlSet002\Services\5689 (\??\C:\windows\TEMP\5689.sys) -> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please read the directions carefully so you don't end up deleting something that is good!!

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    image000q.png
  • Put a checkmark beside loaded modules.
    2012081514h0118.png
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
    2012081517h0349.png
  • Click the Start Scan button.
    19695967.jpg
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
    67776163.jpg
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    62117367.jpg
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

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smk

smk

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Posted

The little buggers won't go away....

Any other suggestions? (I am getting to the point that reinstall windows doesn't seem such a bad idea). The problem is I have no idea if this is actually an active problem. I have run eset, malwarebytes, the TDDSKiller, Hitman Pro (which cleaned up the original rootkit). Only Comodo cleaning essentials is reporting this but it can't clean it using Comodo. Appreciate any info or just let me know if I should punt and reinstall....

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MrCharlie

MrCharlie

Posted
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ComboFix should get it but there's a chance you'll loose your connection....so >

Please back up the registry:

http://www.geekstogo...ry-using-erunt/

and...

Please create a new system restore point.

If after running ComboFix you can't connect to the internet, please navigate to

the C:\WINDOWS\ERDNT folder and run ERDNT.exe to restore the registry....reboot and try it.

If that doesn't work....use that system restore point and that will correct the problem.

~~~~~~~~~~~~~~~~~~~~~~~~~

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Maurice Naggar

Maurice Naggar

Posted
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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  • 2 weeks later...
MrCharlie

MrCharlie

Posted
Posted

Great thumbsup.gif

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

MrC

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MrCharlie

MrCharlie

Posted
Posted

Results of screen317's Security Check version 0.99.51

Windows 7 Service Pack 1 x86 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Secunia PSI (2.0.0.4003)

Malwarebytes Anti-Malware version 1.65.0.1400

Java 6 Update 35

Java version out of Date!

Adobe Flash Player 11.4.402.265

Adobe Reader X (10.1.4)

Mozilla Firefox (15.0.1)

Mozilla Thunderbird (15.0.1)

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Trend Micro RUBotted RUBotSrv.exe

Trend Micro RUBotted RUBottedGUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

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MrCharlie

MrCharlie

Posted
Posted
Java™ 6 Update 35 <-----please uninstall from add/remove programs

Java version out of Date! <---download and install the latest version from Here

You have out dated programs on the system which are vulnerable to malware.

Please update or delete them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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