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Removal of Trojan.0access, Trojan.Dropper, Trojan.Small, Rootkit.0access, Rootkit.0access


zia16sun
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Greetings experts.

I've gone through the removal of nearly the same Trojans and Rootkits as I'm finding on the latest system that I'm fixing, and I was very, very tempted to just go through my previous logs to fix this latest issue, but I also know that the fixes are done in a specific order with specific codes written for the machines being worked on, so I decided to go about this the safe way and not turn my friend's computer into a paper weight.

So, I have run several Malwarebytes scans on this system (Dell Dimension C521 running Win 7 Pro - 32-bit), and I have been able to successfully remove all issues except for the Trojan.0access, Trojan.Dropper, Trojan.Small, Rootkit.0access and Rootkit.Zaccess. The deletion/quarantine shows as being successful in each log, but they're still there on the next run of Malwarebytes, so it looks like we need to go through the process again.

I appreciate the guidance, as well as the reminder to not go about this on my own and assume I know what I'm doing since I've done this once before.

Most recent Malwarebytes log:

Malwarebytes Anti-Malware 1.65.0.1400

www.malwarebytes.org

Database version: v2012.09.20.01

Windows 7 x86 NTFS

Internet Explorer 9.0.8112.16421

Angela :: ANGELA-PC [administrator]

9/20/2012 7:02:37 AM

mbam-log-2012-09-20 (07-02-37).txt

Scan type: Full scan (C:\|E:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 468662

Time elapsed: 1 hour(s), 58 minute(s), 14 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 5

C:\Windows\assembly\GAC\Desktop.ini (Trojan.0access) -> Delete on reboot.

C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U\00000004.@ (Rootkit.Zaccess) -> Quarantined and deleted successfully.

C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U\00000008.@ (Trojan.Dropper.BCMiner) -> Quarantined and deleted successfully.

C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U\000000cb.@ (Rootkit.0Access) -> Quarantined and deleted successfully.

C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U\80000000.@ (Trojan.Small) -> Quarantined and deleted successfully.

(end)

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Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Quit all running programs.

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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Thank you, Mr. C. I look forward to working with you to resolve this issue.

The DDS log is as follows:

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Angela at 19:01:35 on 2012-09-20

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskhost.exe

C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe

C:\Windows\Explorer.EXE

C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\Angela\Desktop\dds.com

C:\Windows\system32\conhost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\svchost.exe -k netsvcs

.

============== Pseudo HJT Report ===============

.

uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1070610

uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us

uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us

uStart Page = hxxp://www.google.com/

mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

uPolicies-explorer: HideSCAHealth = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableLUA = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: PromptOnSecureDesktop = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000

LSP: mswsock.dll

DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}

DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204839935328

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.1.1

TCP: Interfaces\{1724B18E-A399-44F0-8417-A30F03569178} : DhcpNameServer = 192.168.1.1

Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} -

Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll

.

============= SERVICES / DRIVERS ===============

.

R? AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service

R? b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0

R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86

R? cpuz132;cpuz132

R? MBAMSwissArmy;MBAMSwissArmy

R? mv2;mv2

R? StorSvc;Storage Service

R? WatAdminSvc;Windows Activation Technologies Service

R? WDC_SAM;WD SCSI Pass Thru driver

S? WDDMService;WD SmartWare Drive Manager

S? WDSmartWareBackgroundService;WD SmartWare Background Service

.

=============== Created Last 30 ================

.

2012-09-21 00:37:52 14080 ----a-w- c:\windows\system32\drivers\TrueSight.sys

2012-09-21 00:09:54 -------- d--h--w- c:\windows\PIF

2012-09-21 00:01:54 696240 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-09-20 23:59:09 -------- d-----w- c:\windows\pss

2012-09-20 13:02:25 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2012-09-19 02:17:59 -------- d-----w- c:\users\angela\appdata\roaming\Malwarebytes

2012-09-19 02:17:41 -------- d-----w- c:\programdata\Malwarebytes

2012-09-19 02:17:40 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-09-19 02:17:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-09-19 01:44:42 -------- d-----w- c:\program files\VS Revo Group

2012-09-11 04:14:05 -------- d-----w- c:\program files\GUM1900.tmp

2012-09-11 04:12:56 -------- d-----w- c:\users\angela\appdata\local\Google

2012-09-11 02:16:18 -------- d-----w- c:\program files\CCleaner

.

==================== Find3M ====================

.

2012-09-21 00:01:54 73136 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

.

=================== ROOTKIT ====================

.

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net

Windows 6.1.7600 Disk: ST380811 rev.3.AD -> Harddisk0\DR0 ->

.

device: opened successfully

user: MBR read successfully

.

Disk trace:

called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x857254B1]<<

_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8572c93c]; MOV EAX, [0x8572cab0]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX;

}

1 ntkrnlpa!IofCallDriver[0x82A46458] -> \Device\Harddisk0\DR0[0x854DF3E0]

3 CLASSPNP[0x8718E59E] -> ntkrnlpa!IofCallDriver[0x82A46458] -> [0x84530740]

5 ACPI[0x831AB3B2] -> ntkrnlpa!IofCallDriver[0x82A46458] -> \00000057[0x852F99D8]

\Driver\nvstor[0x8566F938] -> IRP_MJ_CREATE -> 0x857254B1

kernel: MBR read successfully

_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE

[bP+0x0], 0x0; }

detected disk devices:

\Device\00000057 -> \??\SCSI#Disk&Ven_ST380811&Prod_0AS#4&377153bc&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found

detected hooks:

user & kernel MBR OK

Warning: possible TDL3 rootkit infection !

.

============= FINISH: 19:07:05.35 ===============

Attach log (posted here per the information in the above link, and per your request)

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 5/19/2010 3:37:08 PM

System Uptime: 9/20/2012 6:00:32 PM (1 hours ago)

.

Motherboard: Dell Inc | |

Processor: AMD Athlon 64 X2 Dual Core Processor 3600+ | Socket M2 | 1786/1000mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 71 GiB total, 36.366 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP270: 9/18/2012 7:13:49 PM - Scheduled Checkpoint

RP272: 9/18/2012 7:48:30 PM - Revo Uninstaller's restore point - avast! Internet Security

RP273: 9/18/2012 7:50:24 PM - avast! Internet Security Setup

RP275: 9/18/2012 8:06:06 PM - Revo Uninstaller's restore point - Google Toolbar for Internet Explorer

RP277: 9/18/2012 8:11:01 PM - Revo Uninstaller's restore point - MSN Toolbar

RP278: 9/18/2012 8:11:11 PM - Removed MSN Toolbar

RP279: 9/18/2012 8:12:12 PM - Removed Microsoft Search Enhancement Pack

RP280: 9/18/2012 8:13:01 PM - Removed Microsoft Default Manager

.

==== Installed Programs ======================

.

Acrobat.com

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader 9.5.2

Adobe® Photoshop® Album Starter Edition 3.2

Broadcom Management Programs

CCleaner

Compatibility Pack for the 2007 Office system

Dell CinePlayer

Dell Support 3.2.1

Dell System Restore

High Definition Audio Driver Package - KB835221

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Internet Explorer 7 (KB947864)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB970653-v3)

Hotfix for Windows XP (KB976098-v2)

Hotfix for Windows XP (KB979306)

HP Photo and Imaging 2.0 - All-in-One

HP Photo and Imaging 2.0 - All-in-One Drivers

Infragisticsv62Install

Infragisticsv62Install 2009

J2SE Runtime Environment 5.0 Update 6

Java 6 Update 17

Java 6 Update 2

Java 6 Update 3

Java SE Runtime Environment 6 Update 1

LivingPlay

Malwarebytes Anti-Malware version 1.65.0.1400

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB953297)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Access 2000 SR-1 Runtime

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2003 Primary Interop Assemblies

Microsoft Office Basic Edition 2003

Microsoft Plus! Digital Media Edition Installer

Microsoft Plus! Photo Story 2 LE

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual Studio 2005 Tools for Office Runtime

Microsoft Works

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 Parser and SDK

Nike+ Connect

Nikon Message Center

Nikon Transfer

NVIDIA Drivers

Picture Control Utility

PPC Library Administrator

PVSonyDll

QuickBooks

QuickBooks Premier: Accountant Edition 2009

Revo Uninstaller 1.94

SearchAssist

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB942615)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB953838)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB958215)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB961260)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 7 (KB969897)

Security Update for Windows Internet Explorer 7 (KB972260)

Security Update for Windows Internet Explorer 7 (KB974455)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB974455)

Security Update for Windows Internet Explorer 8 (KB976325)

Security Update for Windows Internet Explorer 8 (KB978207)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows Media Player 10 (KB936782)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951376)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971486)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973525)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977165)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978251)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB980232)

Sonic Activation Module

SupportSoft Assisted Service

TweakUAC

UltraTax Font Installer

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Windows Internet Explorer 8 (KB973874)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows Internet Explorer 8 (KB976749)

Update for Windows Internet Explorer 8 (KB980182)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

URL Assistant

ViewNX

Visual Studio 2005 Tools for Office Second Edition Runtime

Walmart Photo Manager

WD SmartWare

WebFldrs XP

WebIQ Technology Engine

Windows Easy Transfer for Windows 7

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Installer 3.1 (KB893803)

Windows Internet Explorer 7

Windows Internet Explorer 8

Windows Media Format Runtime

Windows Media Player 10

Windows XP Service Pack 3

.

==== Event Viewer Messages From Past Week ========

.

9/20/2012 7:02:45 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

6 time(s).

9/20/2012 6:59:50 PM, Error: Service Control Manager [7034] - The Certificate Propagation service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:48:17 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

5 time(s).

9/20/2012 6:44:56 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

4 time(s).

9/20/2012 6:44:56 PM, Error: Service Control Manager [7034] - The Application Experience service terminated unexpectedly. It has done this 4 time(s).

9/20/2012 6:44:56 PM, Error: Service Control Manager [7031] - The Certificate Propagation service terminated unexpectedly. It has done this 2 time(s).

The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The User Profile Service service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Themes service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Task Scheduler service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The System Event Notification Service service terminated unexpectedly. It has done this

3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Server service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Remote Desktop Configuration service terminated unexpectedly. It has done this 3

time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Group Policy Client service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7034] - The Application Experience service terminated unexpectedly. It has done this 3 time(s).

9/20/2012 6:32:20 PM, Error: Service Control Manager [7031] - The Certificate Propagation service terminated unexpectedly. It has done this 1 time(s).

The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:12:16 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after

the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the

service is already running.

9/20/2012 6:07:15 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:07:15 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 2 time(s).

The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:07:15 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this

2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:07:15 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 2 time

(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:07:15 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 2 time(s).

The following corrective action will be taken in 300000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 2 time(s). The following

corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 2 time(s). The

following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 2 time

(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 2 time(s). The following

corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Remote Desktop Configuration service terminated unexpectedly. It has done this 2

time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:06:32 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 2 time(s).

The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:05:25 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Help and Support service

to connect.

9/20/2012 6:05:25 PM, Error: Service Control Manager [7000] - The Help and Support service failed to start due to the following error: The service did

not respond to the start or control request in a timely fashion.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this

1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 1 time(s).

The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 1 time(s). The following

corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 1 time(s). The

following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this

1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 1 time

(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 1 time(s). The following

corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Remote Desktop Configuration service terminated unexpectedly. It has done this 1

time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 1 time

(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Help and Support service terminated unexpectedly. It has done this 1 time(s). The

following corrective action will be taken in 100 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 1 time(s).

The following corrective action will be taken in 120000 milliseconds: Restart the service.

9/20/2012 6:04:55 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 1 time(s).

The following corrective action will be taken in 60000 milliseconds: Restart the service.

9/20/2012 6:00:58 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error:

%%-2147024891

9/20/2012 6:00:58 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This

service might not be installed.

9/20/2012 5:59:52 PM, Error: Service Control Manager [7016] - The NVIDIA Display Driver Service service has reported an invalid current state 32.

9/20/2012 3:10:17 PM, Error: Service Control Manager [7034] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 5 time

(s).

9/20/2012 12:51:54 PM, Error: Service Control Manager [7034] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 4

time(s).

9/20/2012 11:43:36 AM, Error: Service Control Manager [7034] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 3

time(s).

9/19/2012 7:41:04 PM, Error: Service Control Manager [7034] - The Help and Support service terminated unexpectedly. It has done this 3 time(s).

9/19/2012 7:27:00 PM, Error: Service Control Manager [7031] - The Help and Support service terminated unexpectedly. It has done this 2 time(s). The

following corrective action will be taken in 100 milliseconds: Restart the service.

9/18/2012 7:40:54 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.

9/13/2012 2:55:37 AM, Error: Service Control Manager [7034] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 18

time(s).

9/13/2012 2:48:20 AM, Error: Service Control Manager [7034] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 17

time(s).

.

==== End Of File ===========================

I cannot get the RogueKiller scan to complete. It makes it approximately 3/4 of the way through and errors saying Windows can't complete it, trying to allow Windows to fix the problem and continue is also non-productive. I have removed all external drives, am running the RogueKiller solo, and as administrator.

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Thank's OK >>>> I see what's involved.

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please read the directions carefully so you don't end up deleting something that is good!!

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    image000q.png
  • Put a checkmark beside loaded modules.
    2012081514h0118.png
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
    2012081517h0349.png
  • Click the Start Scan button.
    19695967.jpg
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
    67776163.jpg
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    62117367.jpg
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

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We'd like to attempt the fix before completely installing the OS.

TDSSKiller produced two logs. One was reasonable in length, the other very long, so is attached.TDSSKiller.2.8.10.0_20.09.2012_19.52.02_log.txt

19:56:47.0720 1396 TDSS rootkit removing tool 2.8.10.0 Sep 17 2012 19:23:24

19:56:47.0752 1396 ============================================================

19:56:47.0752 1396 Current date / time: 2012/09/20 19:56:47.0752

19:56:47.0752 1396 SystemInfo:

19:56:47.0752 1396

19:56:47.0752 1396 OS Version: 6.1.7600 ServicePack: 0.0

19:56:47.0752 1396 Product type: Workstation

19:56:47.0752 1396 ComputerName: ANGELA-PC

19:56:47.0752 1396 UserName: Angela

19:56:47.0752 1396 Windows directory: C:\Windows

19:56:47.0752 1396 System windows directory: C:\Windows

19:56:47.0752 1396 Processor architecture: Intel x86

19:56:47.0752 1396 Number of processors: 2

19:56:47.0752 1396 Page size: 0x1000

19:56:47.0752 1396 Boot type: Normal boot

19:56:47.0752 1396 ============================================================

19:56:48.0859 1396 BG loaded

19:56:49.0546 1396 Drive \Device\Harddisk0\DR0 - Size: 0x12A05F2000 (74.51 Gb), SectorSize: 0x200, Cylinders: 0x25FE, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000050

19:56:49.0546 1396 ============================================================

19:56:49.0546 1396 \Device\Harddisk0\DR0:

19:56:49.0546 1396 MBR partitions:

19:56:49.0546 1396 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x139C5, BlocksNum 0x8EE9870

19:56:49.0546 1396 ============================================================

19:56:49.0608 1396 C: <-> \Device\Harddisk0\DR0\Partition1

19:56:49.0608 1396 ============================================================

19:56:49.0608 1396 Initialize success

19:56:49.0608 1396 ============================================================

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Run TDSSKiller again (no need to "loaded modules" this time) and choose Delete for this one only: (no need to post the log)

19:55:20.0334 2424 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user

19:55:20.0334 2424 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

~~~~~~~~~~~~~~~~~~~~~~

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

~~~~~~~~~~~~~~~~~~~~~~~~`

Reboot and scan the system again with RogueKiller and post the new log, MrC

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Excellent. MBAM log is clear:

Malwarebytes Anti-Malware 1.65.0.1400

www.malwarebytes.org

Database version: v2012.09.20.11

Windows 7 x86 NTFS

Internet Explorer 9.0.8112.16421

Angela :: ANGELA-PC [administrator]

9/20/2012 8:32:42 PM

mbam-log-2012-09-20 (20-32-42).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 282290

Time elapsed: 11 minute(s), 25 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

RK log not so happy:

RogueKiller V8.0.4 [09/19/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 32 bits version

Started in : Normal mode

User : Angela [Admin rights]

Mode : Scan -- Date : 09/20/2012 20:48:24

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKCU\[...]\Internet Settings : WarnOnHTTPSToHTTPRedirect (0) -> FOUND

[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\L --> FOUND

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST380811 0AS SCSI Disk Device +++++

--- User ---

[MBR] 96bf69c457b8bebcf403ca4bd2ba64c9

[bSP] cf42810ed9eb59b389d280cc8e4491c9 : Windows 7 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 73171 Mo

2 - [XXXXXX] UNKNOWN (0xdb) [VISIBLE] Offset (sectors): 149934645 | Size: 3074 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[1].txt >>

RKreport[1].txt

Getting warmer... :)

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There's always a little left behind.

Run RogueKiller again and click Scan

When the scan completes > click on the Files tab

Put a check next to all of these and uncheck the rest: (if found)

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{832737a7-f82f-6403-c43c-27792c0a6aaa}\L --> FOUND

Now click Delete on the right hand column under Options

Reboot and run another RogueKiller scan > post the new log.

gone for tonight > be back in am.....MrC

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I very much appreciate your prompt assistance this late - particularly considering the two hour time difference!

Latest RK scan came up with no alerts (bravo!)

RogueKiller V8.0.4 [09/19/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 32 bits version

Started in : Normal mode

User : Angela [Admin rights]

Mode : Scan -- Date : 09/20/2012 21:04:57

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST380811 0AS SCSI Disk Device +++++

--- User ---

[MBR] 96bf69c457b8bebcf403ca4bd2ba64c9

[bSP] cf42810ed9eb59b389d280cc8e4491c9 : Windows 7 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 73171 Mo

2 - [XXXXXX] UNKNOWN (0xdb) [VISIBLE] Offset (sectors): 149934645 | Size: 3074 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[4].txt >>

RKreport[1].txt ; RKreport[2].txt ; RKreport[3].txt ; RKreport[4].txt

I'm out for the night as well, but will check back around 4am to see if you're masochistic enough to have responded by then. Otherwise, will continue this tomorrow evening when I'm back from work.

Thanks!

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Great thumbsup.gif

Yes but.....Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

MrC

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Security check log is as follows:

Results of screen317's Security Check version 0.99.51

Windows 7 x86 (UAC is enabled)

Out of date service pack!!

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

avast! Internet Security

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.0.1400

CCleaner

Java 6 Update 17

Java SE Runtime Environment 6 Update 1

Java 6 Update 2

Java 6 Update 3

Java version out of Date!

Adobe Reader 9 Adobe Reader out of Date!

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

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Results of screen317's Security Check version 0.99.51

Windows 7 x86 (UAC is enabled)

Out of date service pack!! <---please update

Java™ 6 Update 17 <---uninstall from add/remove programs

Java™ SE Runtime Environment 6 Update 1 <---uninstall from add/remove programs

Java™ 6 Update 2 <---uninstall from add/remove programs

Java™ 6 Update 3 <---uninstall from add/remove programs

Java version out of Date! <---update to newest Version 7 Update 7

Adobe Reader 9 Adobe Reader out of Date! <---please update

You have out dated programs on the system which are vulnerable to malware.

Please update or delete them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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One last thing I've had to resolve after removing these malware issues. I started the cleanup process, removing the out of date antivirus (which, interestingly enough showed in the above log that it was up to date - when I know it to have expired and not to have been renewed) using Avast's uninstaller since my prior attempt to uninstall using Revo Uninstaller had shown as successful, and I thought it had been until reviewing the log above. I then installed MSE, and proceeded to attempt to re-enable the firewall and Windows Defender, etc. I received an error saying that Windows Security Center could not be started as well as the error "Windows Firewall can't change some of your settings. Error code 0x80070424". I spent many hours researching this problem and finding unhelpful discussions, but finally found the answers needed to resolve this issue here. This enabled me to start Windows Security Center, but when attempting again to start the firewall, I received the error stating "Windows could not start Windows Firewall on local Computer. See event log, if non-windows services contact vendor. Error code 5." More reasearch finally took me to the the answer found here that allowed me to start the firewall and Windows Defender. I now have Windows Security Center, Windows Firewall and Windows Defender all running successfully on this system, as well as have re-run all scans again to ensure all remains clear. All is well, and I'm thrilled that I didn't have to reinstall the OS on this system since no backups have been made (yet), and does not have a Windows CD for reinstallations. Reinstalling the OS would've caused multiple complicated issues to resolve, and I'm beyond grateful to have been able to fully resolve the many issues on this system without wiping all of my friend's files, pictures of family, etc.

Anyway, thanks again, Mr. C for your prompt and thorough assistance. I will also comment on your profile, I just wanted to help others find follow-ups to other issues that may arise following removal of the zeroaccess rootkit from their systems and potentially save them hours of research on unreliable or unhelpful sites. This combination of processes (starting with the excellent experts on Malwarebytes, and following up with a few other fixesz0 to fully restore the system's security, has fixed this system!

Thanks!

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