MWB not removing Ransom

[dbsi]

DDS.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[dbsi]

RKreport1.txt

[MrCharlie]

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : wincredprovider (C:\Users\Tim\AppData\Local\Microsoft\Windows\3729\wincredprovider.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3064603724-2401452743-2312512032-1000[...]\Run : wincredprovider (C:\Users\Tim\AppData\Local\Microsoft\Windows\3729\wincredprovider.exe) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3064603724-2401452743-2312512032-1000\$873d31d42ee6c27e84f8a417eec45873\n.) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$873d31d42ee6c27e84f8a417eec45873\n.) -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$873d31d42ee6c27e84f8a417eec45873\n.) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$873d31d42ee6c27e84f8a417eec45873\@ --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3064603724-2401452743-2312512032-1000\$873d31d42ee6c27e84f8a417eec45873\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$873d31d42ee6c27e84f8a417eec45873\U --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3064603724-2401452743-2312512032-1000\$873d31d42ee6c27e84f8a417eec45873\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$873d31d42ee6c27e84f8a417eec45873\L --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3064603724-2401452743-2312512032-1000\$873d31d42ee6c27e84f8a417eec45873\L --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~~~~

Next..........

Please read the directions carefully so you don't end up deleting something that is good!!

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• 
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

[MrCharlie]

OK.....this may show it >>>>>>

Please download OTL from one of the links below:

http://oldtimer.geekstogo.com/OTL.exe

http://www.itxassoci...T-Tools/OTL.exe

http://oldtimer.geekstogo.com/OTL.com (<---renamed version)

Save it to your desktop.

Double click on the icon on your desktop.

Click the Scan All Users checkbox.

Push the Quick Scan button.

The scan will take about 10 minutes...depends on your hard drive size.

Two reports will open, copy and paste them in a reply here: (or attach them as .txt files)

OTL.txt <-- Will be opened

Extra.txt <-- Will be minimized

MrC

[dbsi]

OTL.Txt

[dbsi]

Extras.Txt

[MrCharlie]

OK, it's not shown in the scan, MrC

[dbsi]

TDSSKiller.2.8.10.0_21.09.2012_12.29.06_log.txtTDSSKiller.2.8.10.0_21.09.2012_12.29.06_log.txtTDSSKiller.2.8.10.0_21.09.2012_12.29.06_log.txt

[dbsi]

TDSSKiller.2.8.10.0_21.09.2012_12.32.33_log.txt

Disregard previous post. Corrected with all 3 logs. Thanks

[dbsi]

TDSSKiller.2.8.10.0_21.09.2012_12.32.17_log.txt

Third times a charm.

[MrCharlie]

They're all clean.....

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

.......................................

Reboot and scan the system with RogueKiller again and post the new log, MrC

[dbsi]

Where will I find a link to MBAM? When you say update, do you mean with MBAM or is there another program you are referring to?

Thanks

[MrCharlie]

Sorry...I thought you had it:

Please ......Scan for malware:

Please download Malwarebytes' Anti-Malware Free from Here

or Here

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan", then click Scan.

Note: -->Do not run a full scan with MBAM. It is not required or needed.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy&Paste the entire report in your next reply

Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

MrC

[dbsi]

final mbam.txt

yes, I did/do have MBAM..ha..a bit tired..it was not registering Malwarebytes was MBAM..sorry

[MrCharlie]

Can you scan the system again with RogueKiller and post the new log, MrC

[dbsi]

RKreport5.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][bLPATH] HKLM\[...]\Wow6432Node\RunOnce : 539B17D3-7AC0-4373-A266-56884840318D (cmd.exe /C start /D "C:\Users\Tim\AppData\Local\Temp" /B 539B17D3-7AC0-4373-A266-56884840318D.exe -activeimages -postboot) -> FOUND

[RUN][bLPATH] HKLM\[...]\Wow6432Node\RunOnce : EB551849-6844-4CE7-9E76-B06683C4CD37 (cmd.exe /C start /D "C:\Users\Tim\AppData\Local\Temp" /B EB551849-6844-4CE7-9E76-B06683C4CD37.exe -activeimages -postboot) -> FOUND

[RUN][bLPATH] HKLM\[...]\Wow6432Node\RunOnce : 7635FD25-38B8-4A4D-9E8A-E24C417B3E62 (cmd.exe /C start /D "C:\Users\Tim\AppData\Local\Temp" /B 7635FD25-38B8-4A4D-9E8A-E24C417B3E62.exe -activeimages -postboot) -> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~

How's the computer running now?? MrC

[dbsi]

RKreport6.txt

Here is the final report from RK. System is up in normal mode.

[MrCharlie]

Great

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

MrC

[dbsi]

FYI, perhaps these next steps will clean this up, but I cannot activate the "Enable Malicious Website Blocking" feature in Malwarebytes when I bring up. Says only partial protection in orange. Should I proceed with these next steps in the cleanup?

Thanks!

[MrCharlie]

FYI, perhaps these next steps will clean this up, but I cannot activate the "Enable Malicious Website Blocking" feature in Malwarebytes when I bring up. Says only partial protection in orange. Should I proceed with these next steps in the cleanup?

Yes, proceed

Do you have the pro/paid version of MB?

MrC

[dbsi]

checkup.txt

We have the paid Pro version. We also have not been able to activate the Windows firewall.

[dbsi]

The windows firewall erro code is 0x80070424

[MrCharlie]

For the problem with MB, please post your question in this part of the forum:

http://forums.malwar...hp?showforum=41

~~~~~~~~~~~~~~

For the firewall..........

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
    
  • Windows Firewall
    
  • System Restore
    
  • Security Center
    
  • Windows Update
    
  • Windows Defender
    

  [*]Press "Scan".

  [*]It will create a log (FSS.txt) in the same directory the tool is run.

  [*]Please copy and paste the log to your reply.

MrC