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Random Number Exe's asking to make changes


diseptikon
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Hello,

I installed malwarebytes and ran a scan and it found a few files that it removed. Upon rebooting the computer, after the windows 7 welcome screen all I see is a black screen with my mouse cursor. I ran windows in safe mode and ran malwarebytes again and it found one more file which it removed. Still however, when I booted up normally I receieved the black screen with the mouse cursor. I ran a system restore to the one and only point (feeble attempt I know) and am now apparently back where I started with windows booting up normally, and receiving the random numbered exes asking to make changes to my system.

Can someone please advise of the next steps since this seems to stray from the normal procedure listed in the "I'm infected - What do I do now"" thread.

Regards.

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  • Staff

Please do the following:

download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to the disclaimer.

[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there

[*]Press Scan button.

[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

services.exe

[*]now press the search button

[*]when the search is complete, search.txt will also be written to your USB

[*]type exit and reboot the computer normally

[*]please copy and paste both logs in your reply.(FRST.txt and Search.txt)

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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