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Computer will only start in safe mode after running MB


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Its a windows 7 laptop, it was full of viruses, the internet was almost unusable, but otherwise worked. I ran MBAM, it found a ton of stuff, said it had to restart. the computer seemed to lock up. I turned it off then back on.

It just goes to a black screen with a white cursor. I can move the mouse around but thats it. ctrl alt delete doesnt do anything. Safe mode still works. I booted into recovery tried startup repair, it said it couldnt fix it.

Any ideas? It seems like it should be fixable since safe mode still works. I really don't want to reinstall windows.

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it was full of viruses, the internet was almost unusable, but otherwise worked.

Hello and welcome, qw3ty3: :)

Yes, some of today's rootkits can cause very severe damage to the computer and its OS.

Since this is malware-related, and since we don't work on malware problems or severe system failures in this particular sub-section of the forum, the best bet is to get expert help from a qualified malware helper first.

Please read the suggestions provided below for the options on how to proceed.

ALSO, do you have your OEM Windows 7 DVD and/or a repair disk on-hand?

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult. In the interim, please don't try any "fixes" on your own, as it could cause further damage and make it hard to recover.


OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.


  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below: include the make/model of your computer, whether you have your OS disks, etc.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

  • -->>When starting your new post, please note the following:<<--
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.


If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


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