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Protection Module issues


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Hi! I've just installed the latest version of mbam and encountered the same problem. The protection module is disabled and I can't even see the tray icon of mbam. In my case, I used system restore, today is Sept. 15, the nearest restore point on my computer is Sept. 14. After updating the latest files (note: the computer might display that some files of mbam are missing and is asking to download a new copy, just click ok and it will download the latest files), mbam works perfectly. ^^ Hope this one helps.

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  • Root Admin

Hello ,

Please run the following mbam-check tool so that we can get a better look at what's going on.

Create an mbam-check log:

Download mbam-check.exe from here and save it to your desktop

http://data-cdn.mbamupdates.com/tools/mbam-check-1.10.0.1000.exe

Double-click on mbam-check.exe to run it. When done it should then open a log file

Please copy and paste the entire contents of the log into your next reply, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next reply instead

Next, please download DDS from one of the locations below and save it to your desktop.

here: http://download.bleepingcomputer.com/sUBs/dds.scr

or

here: http://download.bleepingcomputer.com/sUBs/dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

DDS.txt

Attach.txt

Save both reports to your desktop

Please attach the following logs in your next reply: DDS.txt and Attach.txt

You can ignore the note about zipping the Attach.txt file and just attach it to your reply.

Thank you

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