ineedhelpplease Posted September 15, 2012 ID:597413 Share Posted September 15, 2012 For some time now I have been trying to get rid of this malware. It seems to effect my browser by making findamo.com my homepage. I have uninstalled mozilla and google chrome because of this issue. It seems to not be affecting IE but I cant be sure. I have searched and deleted it from everywhere I found it (programs files, registry keys). I have ran several different antimalware programs (malwarebytes, super antispyware, avast, etc.) and none of them are removing it. As of right now, there are about 60 files in my C: drive that are named crazy things like "2aa3b7021a5e19397fccfc" and inside each of them is an empty folder that says "bProtectorForWindows". When I attempt to delete these files and folders it states that I don't have permissions for them. If I manage to change permissions, I am still unable to delete them. These crazy files are even in Recovery Partition (presario_rp d:) drive. I am so frustrated and I have read that this thing is hijacking personal data constantly. Please help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 15, 2012 Root Admin ID:597423 Share Posted September 15, 2012 Hello and welcome to MalwarebytesIf you think you are infected, here are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficultYou have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal ForumOption 2 —— Paying customer -- Contact Support via emailOption 3 —— Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in theMalware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.Please read and follow the directions here, skipping any steps you are unable to complete.After posting your new post, make sure under options, you select Follow this topic and choose Instantly,so that you're alerted when someone has replied to your post.NOTE: Please do not post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies.If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer, you can contact the help desk hereOPTION 3If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. Link to post Share on other sites More sharing options...
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