Combo-Fix found "Root-Kit" malware bypassed by Malwarebytes

[mrc109]

I wanted to let you know that Microsoft's Security Essentials, SUPER-Antispyware, and Malwarebytes, all bypassed a problem in my registry that goes by the name of "Root-Kit" as described by Combo-Fix. Also described as a "particularly difficult to remove" (Trojan, I believe). This was the best description I got at the time for what this beast is called. I think there are many names. It was supposedly successfully cleaned from my system, but I have had numerous other software problems even after its removal (i.e. the little icon file "Trash Can" would not allow itself to empty, and my "Search Window" function would not manually turn "On" ).

B.T.W., the MS "Security Essentials" S.W. (online protection) was running 100% of the time when this infection occurred. Both SUPER Antispyware and Malwarebytes each, found different things to "remove" and "fix" in my system. I finally resorted to running "Combo-Fix" as a last ditch effort to regain some semblance of control for my XP Pro Service Pack III OS.

My system is still not working the way it once did. I am working my way though all the applicable Microsoft Fix-It Center automated helps, but running out of "help" options there. I may have to resort to AOL's "Fix-it for me" solution center, or run Piriform's CC Reg-edit program.

Or, I might have to simply get down on my hands and knees and pray for a miraculous "healing" on my system.

Last night I ran the MS Safety Scan (complete, full-scan mode, over 1,2 million files, @ 7 plus hours total scan time to finish) no virus or other spyware crud was found, but my system is still not "back to normal" (it takes too long for browsers to load). However, my audio output is back to normal now (it was pulsing in and out, volume wise, and my "mouse movements" affected the sounds quality drastically).

Moving the mouse rapidly also had the effect of driving the CPU memory to 100% utilization. This is no longer the case.

I just wanted to let you know about one "end users" experience.

Don't get me wrong, I like Malwarebytes a lot, it works, just not on this particular variant that I picked up I guess.

Sincerely,

mrc109

[Firefox]

Hello and welcome to Malwarebytes

Sorry to hear your infected and having issues. No one product is 100% effective especially with the rates that malware and viruses these days are ever changing. That being said, you should pick one of the options below to get expert advice on how to get your computer back to working order. Running tools such as Combo-Fix without expert advice can be dangerous.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[AdvancedSetup]

I moved your post here to General as it was not just a comment but also asking for help.

Please follow the advice above and someone will assist you.

Thank you