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Windows XP SP3 - Cannot enable file system protection/website blocking since update.


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Pro version. In an office of 10+ computers, several with XP SP3, I find myself as the only one dealing with this recent update problem. Icon remains grayed out, cannot enable services even with clicking on them directly. Starts grayed out with windows.

Have tried multiple restarts, have done uninstall (with clean tool) and reinstall. Termincal services is automatic.

Attached info that seems necessary. Only have 2 protection logs present.

Looking for immediate assistance.

Thanks.

-------------

mbam-check result log version: 1.10.0.1000

Malwarebytes Version: REG_SZ 1.65.0.1400

Date Log Created: 09/13/12

Time Log Created: 10:29:20

32 bit Operating System

Product Name: REG_SZ Microsoft Windows XP

Current Build Number: 2600

Current Version Number: 5.1

Current CSDVersion: Service Pack 3

OS Product Info: Professional

Proxy Status: No proxy is Set

Proxy Override:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\

ProxyOverride REG_SZ <local>

LAN Settings:

=============

No Settings are Set <--NOT DETECTING SETTING AUTOMATICALLY

SystemPartition:

================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\

SystemPartition REG_SZ \Device\HarddiskVolume1

Balloon Tips Status:

====================

Enabled

Time Format Settings:

=====================

Should be:

h:mm:ss tt

AM

PM

:

Currently:

REG_SZ h:mm:ss tt

REG_SZ AM

REG_SZ PM

REG_SZ :

Language and Regional Settings:

===============================

ACP: Language is English (United States)

MACCP: Language is English (United States)

OEMCP: Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:

====================================================

All Users Startup Folder Exists.

Current User's startup Folder Exists.

Terminal Services Status for (null) entries in PM logs and GetUserToken errors:

===============================================================================

TERMService:

==============

Type : 32

State : 4 (The service is running.) (State is stopped)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

TermService Start is set to: 2 (Automatic Startup)

Compatibility Flag Settings (Any MBAM file listings should be removed):

=======================================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

c:\Program Files\Kofax\ImgCtls\bin\Vrs.ScanApp.Admin.exeREG_SZ RUNASADMIN

c:\Program Files\Kofax\ImgCtls\DesktopProductivity\bin\Vrs.ScanApp.Admin.exeREG_SZ RUNASADMIN

C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exeREG_SZ EnableNXShowUI

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

c:\Program Files\Kofax\ImgCtls\bin\Vrs.ScanApp.Admin.exeREG_SZ RUNASADMIN

c:\Program Files\Kofax\ImgCtls\DesktopProductivity\bin\Vrs.ScanApp.Admin.exeREG_SZ RUNASADMIN

Malwarebytes Anti-Malware Shell Extension Block Check:

======================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked

MBAM Startup Entries:

=====================

Service and Driver Status:

==========================

MBAMProtector:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

MBAMService:

==============

Type : 16

State : 4 (The service is running.)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

MBAMProtector Registry Values:

==============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector

Type REG_DWORD 2

Start REG_DWORD 3

ErrorControl REG_DWORD 1

ImagePath REG_EXPAND_SZ \??\C:\WINDOWS\system32\drivers\mbam.sys

Group REG_SZ FSFilter Anti-Virus

DependOnService REG_MULTI_SZ FltMgr

DependOnGroup REG_DWORD 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances

DefaultInstance REG_SZ MBAMProtector Instance

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances\MBAMProtector Instance

Altitude REG_SZ 328800

Flags REG_DWORD 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Enum

0 REG_SZ Root\LEGACY_MBAMPROTECTOR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

MBAMService Registry Values:

============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService

Type REG_DWORD 16

Start REG_DWORD 2

ErrorControl REG_DWORD 1

ImagePath REG_EXPAND_SZ "C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe"

DependOnService REG_MULTI_SZ MBAMProtector

DependOnGroup REG_DWORD 0

ObjectName REG_SZ LocalSystem

Description REG_SZ Malwarebytes Anti-Malware service

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService\Enum

0 REG_SZ Root\LEGACY_MBAMSERVICE\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

MBAM DLL's and Runtime Files:

=============================

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid

(Default): REG_SZ vbAccelerator Grid Control

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid\Clsid

(Default): REG_SZ {C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass\Clsid

(Default): REG_SZ {71A27032-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.CTimer

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\SSubTimer6.CTimer\Clsid

(Default): REG_SZ {71A27034-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass\Clsid

(Default): REG_SZ {71A2702F-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control support + timer bug fix)

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ ISubclass

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ CTimer

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ vbalGrid

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

MBAM Registry Settings and License Info:

========================================

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

advancedheuristics REG_DWORD 1

downloadprogram REG_DWORD 1

hidereg REG_DWORD 0

detectp2p REG_DWORD 0

detectpum REG_DWORD 1

detectpup REG_DWORD 2

updatewarn REG_DWORD 1

updatewarndays REG_DWORD 7

useproxy REG_DWORD 0

useauthentication REG_DWORD 0

contextmenu REG_DWORD 1

reportthreats REG_DWORD 0

startwithwindows REG_DWORD 1

startfsdisabled REG_DWORD 0

startipdisabled REG_DWORD 0

silentipmode REG_DWORD 0

notifyinstallprogram REG_DWORD 1

trialpromptshown REG_DWORD 0

InstallPath REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

dbdate REG_SZ Thu, 13 Sep 2012 13:41:54 GMT

dbversion REG_SZ v2012.09.13.07

programversion REG_SZ 1.65.0.1400

ID XXXXX-XXXXX This is hidden data.

Key XXXX-XXXX-XXXX-XXXX This is hidden data.

SchedulerQueue REG_MULTI_SZ 6148, 30249149, 994728896, 1, 23 | 30249395, 1522243132

HKEY_CURRENT_USER\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 0

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

Language REG_SZ English.lng

selectedrives REG_SZ C:\|

HKEY_USERS\S-1-5-18\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

HKEY_USERS\.DEFAULT\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

Inno Setup: Setup Version REG_SZ 5.4.3 (a)

Inno Setup: App Path REG_SZ C:\Program Files\Malwarebytes' Anti-Malware

InstallLocation REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\

Inno Setup: Icon Group REG_SZ Malwarebytes' Anti-Malware

Inno Setup: User REG_SZ conport

Inno Setup: Selected Tasks REG_DWORD 0

Inno Setup: Deselected Tasks REG_SZ desktopicon,quicklaunchicon

Inno Setup: Language REG_SZ English

DisplayName REG_SZ Malwarebytes Anti-Malware version 1.65.0.1400

DisplayIcon REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

UninstallString REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"

QuietUninstallString REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe" /SILENT

DisplayVersion REG_SZ 1.65.0.1400

Publisher REG_SZ Malwarebytes Corporation

URLInfoAbout REG_SZ http://www.malwarebytes.org

NoModify REG_DWORD 1

NoRepair REG_DWORD 1

InstallDate REG_SZ 20120912

MajorVersion REG_DWORD 1

MinorVersion REG_DWORD 65

Scheduler Queue:

================

Scheduled Item: Update Schedule Options: | Daily | Random

Start Time: 2012-09-12 08:04 Repeating Every: 1 Recover if missed by: 23

Context Menu Entries:

=====================

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}

(Default): REG_SZ IMBAMShlExt

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID

(Default): REG_SZ MBAMExt.MBAMShlExt

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files\Malwarebytes' Anti-Malware\

MBAM Drivers:

=============

C:\WINDOWS\system32\drivers\mbam.sys File Size: 22856 BYTES FileVersion: 1.60.2.0

Required Dependencies:

======================

fltmgr:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr

Type REG_DWORD 2

Start REG_DWORD 0

ErrorControl REG_DWORD 1

Tag REG_DWORD 1

ImagePath REG_EXPAND_SZ system32\drivers\fltmgr.sys

DisplayName REG_SZ FltMgr

Group REG_SZ FSFilter Infrastructure

Description REG_SZ File System Filter Manager Driver

AttachWhenLoaded REG_DWORD 1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Security

Security REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum

0 REG_SZ Root\LEGACY_FLTMGR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

C:\WINDOWS\system32\drivers\fltmgr.sys File Size: 129792 BYTES FileVersion: 5.1.2600.5512

C:\WINDOWS\system32\comctl32.ocx File Size: 608448 BYTES FileVersion: 6.0.81.5

C:\WINDOWS\system32\mscomctl.ocx File Size: 1070352 BYTES FileVersion: 6.1.98.33

C:\WINDOWS\system32\olepro32.dll File Size: 84992 BYTES FileVersion: 5.1.2600.5512

List of MBAM Related Directories:

=================================

C:\Program Files\Malwarebytes' Anti-Malware

unins000.dat File Size: 15328 BYTES

unins000.exe File Size: 711240 BYTES FileVersion: 51.52.0.0

mbamext.dll File Size: 80968 BYTES FileVersion: 1.61.0.0

mbam.dll File Size: 499784 BYTES FileVersion: 1.65.0.0

mbamcore.dll File Size: 1089608 BYTES FileVersion: 1.62.0.0

mbamnet.dll File Size: 2168392 BYTES FileVersion: 1.62.0.0

mbam.exe File Size: 981656 BYTES FileVersion: 1.62.0.140

mbamgui.exe File Size: 766536 BYTES FileVersion: 1.65.0.0

mbamservice.exe File Size: 676936 BYTES FileVersion: 1.65.0.0

mbamscheduler.exe File Size: 399432 BYTES FileVersion: 1.65.0.0

mbampt.exe File Size: 40008 BYTES FileVersion: 1.61.0.0

mbam.chm File Size: 582708 BYTES

license.txt File Size: 11141 BYTES

changes.txt File Size: 2780 BYTES

ssubtmr6.dll File Size: 46416 BYTES FileVersion: 1.1.0.3

vbalsgrid6.ocx File Size: 496976 BYTES FileVersion: 2.0.0.40

unins000.msg File Size: 10550 BYTES

C:\Program Files\Malwarebytes' Anti-Malware\Languages

arabic.lng File Size: 21110 BYTES

belarusian.lng File Size: 26026 BYTES

bosnian.lng File Size: 26236 BYTES

bulgarian.lng File Size: 26678 BYTES

catalan.lng File Size: 27226 BYTES

chineseSI.lng File Size: 10642 BYTES

chineseTR.lng File Size: 11588 BYTES

croatian.lng File Size: 25844 BYTES

czech.lng File Size: 23894 BYTES

danish.lng File Size: 25750 BYTES

dutch.lng File Size: 27282 BYTES

english.lng File Size: 23742 BYTES

estonian.lng File Size: 24112 BYTES

finnish.lng File Size: 24990 BYTES

french.lng File Size: 28790 BYTES

german.lng File Size: 28870 BYTES

greek.lng File Size: 28316 BYTES

hebrew.lng File Size: 18714 BYTES

hungarian.lng File Size: 27548 BYTES

italian.lng File Size: 27186 BYTES

japanese.lng File Size: 15814 BYTES

korean.lng File Size: 13710 BYTES

latvian.lng File Size: 26208 BYTES

lithuanian.lng File Size: 26920 BYTES

macedonian.lng File Size: 27830 BYTES

norwegian.lng File Size: 24216 BYTES

polish.lng File Size: 25726 BYTES

portugueseBR.lng File Size: 27720 BYTES

portuguesePT.lng File Size: 28056 BYTES

romanian.lng File Size: 27308 BYTES

russian.lng File Size: 26352 BYTES

serbian.lng File Size: 25970 BYTES

slovak.lng File Size: 24752 BYTES

slovenian.lng File Size: 23998 BYTES

spanish.lng File Size: 29010 BYTES

swedish.lng File Size: 25132 BYTES

thai.lng File Size: 25190 BYTES

turkish.lng File Size: 25046 BYTES

vietnamese.lng File Size: 28574 BYTES

C:\Program Files\Malwarebytes' Anti-Malware\Chameleon

chameleon.chm File Size: 186068 BYTES

mbam-killer.exe File Size: 896072 BYTES

mbam-chameleon.exe File Size: 218696 BYTES

mbam-chameleon.com File Size: 218696 BYTES

mbam-chameleon.pif File Size: 218696 BYTES

mbam-chameleon.scr File Size: 218696 BYTES

svchost.exe File Size: 218696 BYTES

firefox.exe File Size: 218696 BYTES

firefox.com File Size: 218696 BYTES

firefox.pif File Size: 218696 BYTES

firefox.scr File Size: 218696 BYTES

iexplore.exe File Size: 218696 BYTES

winlogon.exe File Size: 218696 BYTES

rundll32.exe File Size: 218696 BYTES

C:\Documents and Settings\conport\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

C:\Documents and Settings\conport\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

mbam-log-2012-09-13 (09-09-51).txt File Size: 1926 BYTES

mbam-log-2012-09-13 (09-28-37).txt File Size: 1956 BYTES

C:\Documents and Settings\conport\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine

===============================================================

END OF FILE

protection-log-2012-09-13.txt

protection-log-2012-09-12.txt

attach.txt

dds.txt

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Pro version. In an office of 10+ computers, several with XP SP3, I find myself as the only one dealing with this recent update problem. Icon remains grayed out, cannot enable services even with clicking on them directly. Starts grayed out with windows.

Hello and :welcome:

As your statement seems to indicate that this is a business please contact corporate support and they will assist you with this.

Please fill out this form located --> Right HERE and someone from corporate support will get in contact with you.

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in email.

In order to assist you better please provide the following information when contacting them.

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number you can contact Cleverbridge to obtain information about your order.

Cleverbridge customer service

Thank you

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  • Root Admin

Obvious first question is are you logged on with Admin rights or as a limited user?

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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  • Root Admin

You have the wrong licensed program. The Pro version is only for use on Consumer home computers.

Please contact sales and they can assist you in obtaining the correct license of the program.

http://www.malwarebytes.org/corporate_licensing/

Once you have the correct licensed product then please contact the Help Desk and they will assist you in getting it installed and running properly.

Thank you.

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