Worried about Removing Files

[mandala72]

Hi

I apologise if this is a daft question, but:

I have just run malewarebytes after getting a 'Metroploitan Poloce' virus where the screen froze.

It detected about 45 malicious software. (other virus scanners didnt come up with anything)

I am slightly nervous about clicking Remove Selected for all 45, as many appear to be related to windows or IE,

Most have Vendor : PUP. Blabbers if i click for Vendor information it takes me to maleware homesite,

If i purchase a license will this allow me to find out more clearly if these items should be removed?

Thanks for any help

Pete

[AdvancedSetup]

Hello Pete, and welcome to Malwarebytes

If you have not had someone assist you with scanning and cleaning your system I would highly recommend having someone assist you as these type of infections can sometimes be difficult to fully remove.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
  so that you're alerted when someone has replied to your post.
  

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• 
  
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk

here

OPTION 3

If you would like to use our

Malwarebytes Premium Consumer Services

partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.

[Firefox]

Hello and welcome to Malwarebytes

More than likely the ones that are PUP can be removed safely. That being said, without looking at some logs we do not know what other items you may have or if there are any rootkit infections. Your best bet is to pick one of the options from above that AdvancedSetup posted and have someone assist you in cleaning up the items found.

EDIT: Ron beat me to it....

[daledoc1]

If i purchase a license will this allow me to find out more clearly if these items should be removed?

Hi, mandala72:

Please follow AdvancedSetup's advice for having an expert check/clean your system.

To answer your question, though, the scanner is the same for both Free and PRO versions.

The PRO license enables several enhanced features, including REALTIME protection, scheduled tasks, incremental database updates, etc.

Details are here: http://www.malwarebytes.org/products/malwarebytes_free/

The consumer license for PRO is "lifetime" and there is a discount if you purchase more than one at a time.

So, yes, once you get cleaned up, it would be a good idea to add MBAM PRO to your computer security setup.

However, the primary reason would be that the realtime protection would enhance your security and possibly PREVENT malware infections from reaching your system.

HTH,

daledoc1 (just another home user with 2 lifetime licenses myself)