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ok, so this is my first post and i unfortunately had downloaded a virus...

I am running windows 7 and have Nortons 360 as my anti-virus.

So this is what happened i had downloaded a file then a bit later i tried to go look at some emails and browse the internet and it was extremely slow. so i tried to reboot my computer and all my desktop items are gone but i still can access start and all my files so i tried to reboot again and exact same thing. so i then took out the internet line and scanned with norton's and on the scan it showed 43 viruses.

so now im stuck i don't think they got my data (well not all of it) and im not sure if it is a virus or not.

thanking you in advance

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Hello and welcome, joshb1: :)

First thing -- don't panic.

You stuff may still be recoverable.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

VERY, VERY IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

  • -->>When starting your new post, please note the following:<<--
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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