Unable to start protection module

[Nano]

Hi all,

Same problem here. The protection in XP SP3 is disabled by default and can not be enabled.

I restarted the computer, a couple of times, with the "Start protection module with Windows" enabled (I even tried disabling it, restarting, then enabling it and again restarting...), still the protection in Malwarebytes version 1.65.0.1400 on MS Windows XP Professional SP3 can not, in any case, be enabled. You can not even check the fields "Enable filesystem protection" and "Enable malicious website blocking", whatever you do.

I hope you guys can sort this out. Thanks in advance.

Best,

Nano

[AdvancedSetup]

Hello Nano,

Please download and run the following tool and send me back the log file when done. It should be on your desktop.

http://downloads.malwarebytes.org/file/mbam_check

Also Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file and simply attach it to your reply.