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Please help remove redirect virus...pc novice


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  • Staff

yes we did, we deleted the malware partition with gparted and any leftovers with the other scans, so things are looking pretty good now

how are things running now?

one more scan to see if there is any adware on your system, then we should be able to clean up our tools after that

please do the following:

Download AdwCleaner from here and save it to your desktop.

  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply

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# AdwCleaner v2.002 - Logfile created 09/17/2012 at 12:45:36

# Updated 16/09/2012 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (64 bits)

# User : chris - CHRIS

# Boot Mode : Normal

# Running from : C:\Users\chris\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\Ask.com

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\Users\chris\AppData\Local\Conduit

Folder Deleted : C:\Users\chris\AppData\LocalLow\AskToolbar

Folder Deleted : C:\Users\chris\AppData\LocalLow\Conduit

Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN

Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\Ask.com

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}

Key Deleted : HKLM\Software\APN

Key Deleted : HKLM\Software\AskToolbar

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1

Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3106777

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

Restored : [HKCU\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

Restored : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

Restored : [HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

Restored : [HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

Restored : [HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

Restored : [HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

*************************

AdwCleaner[R1].txt - [4109 octets] - [17/09/2012 12:44:49]

AdwCleaner[R2].txt - [4169 octets] - [17/09/2012 12:45:17]

AdwCleaner[s1].txt - [4571 octets] - [17/09/2012 12:45:36]

########## EOF - C:\AdwCleaner[s1].txt - [4631 octets] ##########

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  • Staff

you are welcome,

we just have some tool cleanup to do now,

please do the following:

right click and delete all the tools and logs I had you download except adwcleaner, it has it's own cleanup

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

NEXT

Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

    [*]Download TFC to your desktop

    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean

    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

    [*]WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

    • Green to go
    • Yellow for caution
    • Red to stop

    WOT has an addon available for both Firefox and IE

    [*]Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

    [*]ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

    [*]In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:

    PC Safety and Security--What Do I Need?.

    [*]Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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