Trojan that can´t be deleted. Help me, please.

[Rike]

Hi everybody,

I have a problem and really hope that somebody can help me:

I ran a full malwarebytes scan and a trojan was found. Malwarebytes requested to delete the registry key it has found and to restart the Computer. When the Computer went back on I ran a scan again an the trojan was still there. I tried it again and again. I also tried to delete the registry key myselft but it said that it can´t be deleted.

This is the regestry key that has been infected is:

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|userinit (Trojan.Agent)

I have a HP Compaq 6720s Laptop. My system is windows vista 32. I have Antivir, Spybot and Malwarebytes on my Laptop.

Is there anything else you need to know to help me?

Sorry if my English isn´t perfect - it is not my mothertongue.

Thank you.

Rike**

[daledoc1]

Hello and welcome, Rike:

Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU NEED EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

[Rike]

OK. I don´t know how to delete my topic in this section of the forum.

[Firefox]

No need to delete is, simply follow the instructions provided above so you can post in the correct section.....

[Rike]

I have already done that and I hope I did it right.

Thank you.