Can't Uninstall Java/Out of options

tqh · August 31, 2012

Hello MBAM forum. As the title indicates, I can't uninstall Java on my machine nor can I update to version 7u7. The problem seems to be caused by a missing .dll file. Even though I have run JavaRa and could have sworn I uinstalled version 6u32 from the add/remove programs feature, it is still there. If I try to uninstall it from that feature now, I receive the following message:

Error 1723. There is a problem with this Windows Installer package. A DLL required for the install to complete could not be run. Contact your support personnel or package vendor.

JavaRa may well have removed the program, but it is still in the program list.

I tried Revo and received the same message, but there were a number of registry entries found. I did not delete any since I don't know which ones I should delete.

According to "Programs and Features" and the actual Java console under the control panel, I have Java version 7 update 5. If I try to uninstall it from the prog/feat menu, nothing happens. It proceeds as if it is uninstalling, but is still in prog/feat and the Java console is still present (along with all the Java files under Program Files). Same thing with Revo - no error message, several registry entries.

If I check Java version on the Oracle site, I get this message - no working version of Java installed.

If I try to update to version 7, I get an error message stating that the install wizard was interrupted before it could finish installing.

I'm pretty sure I have exhausted all options that I feel comfortable trying. Do I just need to delete the registry entries Revo found? I'm just not that familiar with this practice.

I've also googled some things and found suggestions such as copying the Java folder from another computer. Not sure if this would work from XP to Win 7.

Any suggestions are appreciated.

Maurice Naggar · August 31, 2012

No, do not copy folder from another system.

What does Revo uninstaller show exactly ? if you ask it to look for Java

Please state clearly your version & service-pack level of Windows :excl:

tqh · August 31, 2012

I am running Version 6.1 (Build 7601: Service Pack 1)

I am running the free version of Revo. I didn't ask it to look for Java. There is an icon for Java 6 Update 32 in the list of programs (and one for Java 7 Update 5). So I click uninstall:

In Revo...

1. It creates a restore point.

2. Analyzing the application data before uninstalling

3. Starting the application's built-in unistaller

Then I get the following in a separate pop-up box. This is no different from trying to uninstall it from programs/features:

Java™ 6 Update 32

Error 1723. There is a problem with this Windows Installer package. A DLL required for the install to complete could not be run. Contact your support personnel or package vendor.

Revo continues as if the uninstaller worked properly.

There were 67 items found in the registry.

Here is a print screen. Is it okay to expand the entries and post here?

It won't let me include the print screen... "post_too_short"

If I try to add the print screen after it says "must include post"

Any idea how to post the print screen?

tqh · August 31, 2012

Let's see if this works.

Maurice Naggar · August 31, 2012

In this case, select HKEY_Classes_root & HKEY_local_machine and have them removed.

That ought to clear up all leftovers.

Please follow these steps for Java components and update.

Accept the EULA & Download the latest version of >> Windows Offline << from here and save it to your desktop.
Get the Offline version that corresponds to your "bit-tedness" of your Windows (32-bit or 64-bit)
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
Close any programs you may have running - especially your web browser(s).
Go to Start > Settings > Control Panel, select Add/Remove Programs (XP) or Program and Features (Win7/8/Vista) and remove all older versions of Java (if any).
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-7u7-windows-i586.exe to install the newest version.
( jre-7u7-windows-x64.exe if this is a 64-bit Windows o.s.)

After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH Checked
  - Applications and Applets
    Trace and Log Files

Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Click OK to leave the Temporary Files Window
Small tweaks for Java runtime, since most all users do not need to load Java at each Windows startup:
Click Advanced Tab. Expand the Miscellaneous item.
UN-check the line Java quick starter
Press Apply then OK. Close the applet when done.

Edited August 31, 2012 by Maurice Naggar
corrected download link

Maurice Naggar · August 31, 2012

P.S. The link to download Java 7 update 7 is this

http://www.oracle.com/technetwork/java/javase/downloads/jre7u7-downloads-1836441.html

My prior link was not right.

AdvancedSetup · September 1, 2012

And it seems that just leaving Java off of the computer for now is best.

http://forums.malwarebytes.org/index.php?showtopic=115146

tqh · September 1, 2012

I don't want to delete HKEY_CLASSES_ROOT and HKEY_LOCAL_MACHINE do I? I know in all likelihood that is not what you meant. You meant delete the entries beneath those two (e.g., CLSID, Installer), correct? Or do I delete the bold items only? I really don't want to delete something in the registry that will screw something up.

I don't want Java on my machine at all because I keep seeing stuff like Advanced Setup posted. I don't use Java (to my knowledge). I have already disabled all the add-ons in both IE and FF. I'm guessing you can't uninstall these, can you? Thanks for the help!

Maurice Naggar · September 1, 2012

If you have looked (via Windows Explorer) and have no Java folder in C:\Program Files (x86)\Java {or C:\Program Files\Java if on XP}

and you have no remaining listing of Java in Programs and Features {Add-or-Remove Programs in XP}

then you should be without Java runtime and you can leave it at that.

On the Revo, {which you can disregard now, as it should be non-fatal}, I meant for you to search for Java, and remove the bolded items that it found.

As things stand now, you are better off not having Java installed.

tqh · September 10, 2012

Sorry I haven't replied in a while. I felt better after disabling the add-on. However, I still have a jre7 folder under Program Files (x86) - Java. It includes a bin and lib folder along with other documents. It looks like what you would expect if the application was still installed. I still haven't deleted any of the registry entries in Revo. I can't imagine that would make a difference. And I still have the Java (32-bit) icon under control panel (in addition to the two entries in Prog.&Features).

Maurice Naggar · September 11, 2012

Delete the jre7 folder and everything under it.

Download DDS and save it to your desktop from http://download.bleepingcomputer.com/sUBs/dds.scr here

or http://download.bleepingcomputer.com/sUBs/dds.com or

http://www.infospyware.net/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.

Then double click dds.scr to run the tool.

DDS will run in a command prompt window and will take 3 to 4 minutes or so.

When done, DDS will open two (2) logs:
DDS.txt
Attach.txt
Save both reports to your desktop.

Please Copy & Paste contents of the following logs in your next reply:
DDS.txt
Attach.txt
Download Security Check by screen317 from here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

tqh · September 11, 2012

So, don't delete the bold registry entries in Revo? I just want to make sure I'm correctly following your instructions.

Maurice Naggar · September 12, 2012

My inclination is to have Revo uninstaller remove leftover entry for Java.

Take a snaphot backup beforehand:

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Edited September 12, 2012 by Maurice Naggar

tqh · September 23, 2012

Again, sorry for the delay. It looks like everything is uninstalled. The only remnant is under the Control Panel (not Programs and Features). The icon for Java is still there even though when you click the icon, you get a message stating that there is not an associated program installed. Any idea how to get rid of the icon? I went ahead and ran dds and security check just in case you wanted to look at them. Is it still best to keep Java off the computer? Thank you very much for your help.

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by iop at 1:01:57 on 2012-09-23

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============= SERVICES / DRIVERS ===============

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R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-7-27 63960]

R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]

R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]

R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-8-23 44808]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-10 399432]

R2 Oasis2Service;Oasis2Service;C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe [2012-2-9 53248]

R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2009-10-24 360224]

R2 regi;regi;C:\Windows\System32\drivers\regi.sys [2007-4-17 11032]

R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2009-11-25 189984]

R2 SampleCollector;VAIO Care Performance Service;C:\Program Files\Sony\VAIO Care\VCPerfService.exe [2012-5-16 259192]

R2 uCamMonitor;CamMonitor;C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [2009-11-25 104960]

R2 VCFw;VAIO Content Folder Watcher;C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe [2009-9-14 642416]

R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys --> C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys [?]

R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]

R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]

R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

R3 SFEP;Sony Firmware Extension Parser;C:\Windows\system32\drivers\SFEP.sys --> C:\Windows\system32\drivers\SFEP.sys [?]

R3 VAIO Power Management;VAIO Power Management;C:\Program Files\Sony\VAIO Power Management\SPMService.exe [2009-11-25 571248]

R3 VCService;VCService;C:\Program Files\Sony\VAIO Care\VCService.exe [2012-5-16 44736]

R3 VUAgent;VUAgent;C:\Program Files\Sony\VAIO Update Common\VUAgent.exe [2012-1-13 1256040]

R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]

R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-10 676936]

S2 Roxio Upnp Server 10;Roxio Upnp Server 10;C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe [2009-8-31 362992]

S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]

S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2011-6-12 31125880]

S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-5-5 114144]

S3 MSSQL$DDNI;SQL Server (DDNI);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.DDNI\MSSQL\Binn\sqlservr.exe [2009-3-30 43010392]

S3 Revoflt;Revoflt;C:\Windows\system32\DRIVERS\revoflt.sys --> C:\Windows\system32\DRIVERS\revoflt.sys [?]

S3 Roxio UPnP Renderer 10;Roxio UPnP Renderer 10;C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe [2009-8-31 313840]

S3 SOHCImp;VAIO Media plus Content Importer;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe [2009-11-25 120104]

S3 SOHDBSvr;VAIO Media plus Database Manager;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe [2009-11-25 70952]

S3 SOHDms;VAIO Media plus Digital Media Server;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDms.exe [2009-11-25 427304]

S3 SOHDs;VAIO Media plus Device Searcher;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe [2009-11-25 75048]

S3 SOHPlMgr;VAIO Media plus Playlist Manager;C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe [2009-11-25 91432]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe [2009-11-25 480624]

S3 VcmINSMgr;VAIO Content Metadata Intelligent Network Service Manager;C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe [2009-11-25 361840]

S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe [2009-11-25 110960]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files (x86)\Microsoft SQL Server\100\Shared\sqladhlp.exe [2009-3-30 47128]

S4 SQLAgent$DDNI;SQL Server Agent (DDNI);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.DDNI\MSSQL\Binn\SQLAGENT.EXE [2009-3-30 366936]

.

=============== Created Last 30 ================

.

2012-09-12 16:22:31 950128 ----a-w- C:\Windows\System32\drivers\ndis.sys

2012-09-12 16:22:31 574464 ----a-w- C:\Windows\System32\d3d10level9.dll

2012-09-12 16:22:31 41472 ----a-w- C:\Windows\System32\drivers\RNDISMP.sys

2012-09-12 16:22:30 490496 ----a-w- C:\Windows\SysWow64\d3d10level9.dll

2012-09-12 16:22:29 376688 ----a-w- C:\Windows\System32\drivers\netio.sys

2012-09-12 16:22:29 288624 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS

2012-09-12 16:22:29 1913200 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2012-09-11 04:51:57 256904 ----a-w- C:\Windows\SysWow64\drivers\tmcomm.sys

2012-09-11 04:35:38 -------- d-----w- C:\ProgramData\Visan

2012-09-11 04:01:42 -------- d-----w- C:\Users\iop\AppData\Local\Secunia PSI

2012-09-11 04:01:31 -------- d-----w- C:\Program Files (x86)\Secunia

2012-08-31 06:29:11 -------- d-----w- C:\Program Files (x86)\VS Revo Group

2012-08-30 23:43:27 -------- d-----w- C:\Windows\System32\lib

2012-08-30 23:43:26 -------- d-----w- C:\Windows\System32\bin

2012-08-28 20:06:18 -------- d-----w- C:\Users\iop\AppData\Local\Quest Software

2012-08-27 22:58:16 -------- d-----w- C:\Users\iop\AppData\Local\Adobe

2012-08-25 16:12:24 33800 ----a-w- C:\Windows\System32\drivers\pavboot64.sys

2012-08-25 16:12:19 -------- d-----w- C:\Program Files (x86)\Panda Security

.

==================== Find3M ====================

.

2012-09-07 22:04:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-08-30 23:59:30 525544 ----a-w- C:\Windows\System32\deployJava1.dll

2012-08-30 19:26:41 73416 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-08-30 19:26:41 696520 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2012-08-24 10:31:32 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2012-08-24 10:21:18 1392128 ----a-w- C:\Windows\System32\wininet.dll

2012-08-24 10:20:11 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2012-08-24 10:14:45 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2012-08-24 10:13:29 599040 ----a-w- C:\Windows\System32\vbscript.dll

2012-08-24 10:09:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2012-08-24 06:59:17 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2012-08-24 06:51:27 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2012-08-24 06:51:02 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2012-08-24 06:47:26 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2012-08-24 06:47:12 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2012-08-24 06:43:58 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2012-08-21 09:13:13 969200 ----a-w- C:\Windows\System32\drivers\aswSnx.sys

2012-08-21 09:13:12 71600 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys

2012-08-21 09:13:12 54072 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys

2012-08-21 09:12:33 41224 ----a-w- C:\Windows\avastSS.scr

2012-07-18 18:15:06 3148800 ----a-w- C:\Windows\System32\win32k.sys

2012-07-06 20:07:42 552960 ----a-w- C:\Windows\System32\drivers\bthport.sys

2012-07-04 22:13:27 59392 ----a-w- C:\Windows\System32\browcli.dll

2012-07-04 22:13:27 136704 ----a-w- C:\Windows\System32\browser.dll

2012-07-04 21:14:34 41984 ----a-w- C:\Windows\SysWow64\browcli.dll

2012-06-25 21:04:24 1394248 ----a-w- C:\Windows\SysWow64\msxml4.dll

.

============= FINISH: 1:02:32.56 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 3/23/2010 4:42:24 AM

System Uptime: 9/22/2012 11:01:49 PM (2 hours ago)

.

Motherboard: Sony Corporation | | VAIO

Processor: Intel® Core2 Duo CPU T6600 @ 2.20GHz | N/A | 2200/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 287 GiB total, 227.406 GiB free.

E: is Removable

F: is Removable

G: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP419: 9/7/2012 1:43:54 PM - Scheduled Checkpoint

RP420: 9/10/2012 12:33:47 PM - Removed Java 7 Update 5

RP421: 9/10/2012 1:13:27 PM - Revo Uninstaller's restore point - Java 6 Update 32

RP422: 9/10/2012 1:13:52 PM - Removed Java 6 Update 32

RP423: 9/10/2012 11:41:57 PM - Installed Java 7 Update 7

RP424: 9/11/2012 9:21:53 AM - Windows Update

RP425: 9/11/2012 5:30:09 PM - Installed Java 7 Update 7

RP426: 9/11/2012 5:54:12 PM - Revo Uninstaller's restore point - Secunia PSI (3.0.0.3001)

RP427: 9/11/2012 5:59:44 PM - Revo Uninstaller's restore point - Secunia PSI (3.0.0.3001)

RP428: 9/11/2012 6:14:12 PM - Revo Uninstaller's restore point - Command & Conquer Red Alert 2

RP429: 9/11/2012 6:22:42 PM - Revo Uninstaller's restore point - Westwood Shared Internet Components

RP430: 9/11/2012 6:26:25 PM - Revo Uninstaller's restore point - Steam

RP431: 9/11/2012 6:26:38 PM - Removed Steam

RP432: 9/12/2012 6:55:52 PM - Windows Update

RP433: 9/22/2012 12:41:18 PM - Windows Update

RP434: 9/22/2012 4:53:15 PM - Revo Uninstaller's restore point - vWorkspace Connector for Web Access

RP435: 9/22/2012 5:51:15 PM - Revo Uninstaller's restore point - Java 6 Update 32

RP436: 9/22/2012 5:51:36 PM - Removed Java 6 Update 32

RP437: 9/22/2012 5:55:15 PM - Revo Uninstaller's restore point - Java 7 Update 5

RP438: 9/22/2012 5:55:27 PM - Removed Java 7 Update 5

RP439: 9/22/2012 6:05:56 PM - Revo Uninstaller's restore point - Java 6 Update 32

RP440: 9/22/2012 6:06:12 PM - Removed Java 6 Update 32

RP441: 9/22/2012 6:58:08 PM - Revo Uninstaller's restore point - Java 7 Update 5

RP442: 9/22/2012 6:58:20 PM - Removed Java 7 Update 5

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.4)

ArcSoft Magic-i Visual Effects 2

ArcSoft WebCam Companion 3

avast! Free Antivirus

Compatibility Pack for the 2007 Office system

Corel WinDVD

Coupon Printer for Windows

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Deus Ex

Deus Ex - Invisible War

ERUNT 1.1j

Evernote

HLM 7 for Windows (X86 Student)

HP Envy 100 D410 series Help

HP Photo Creations

HP Update

Junk Mail filter update

Malwarebytes Anti-Malware version 1.65.0.1400

Media Gallery

Microsoft Choice Guard

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Groove MUI (English) 2010

Microsoft Office InfoPath MUI (English) 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Professional Plus 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2010

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft SQL Server 2008

Microsoft SQL Server 2008 Browser

Microsoft SQL Server 2008 Common Files

Microsoft SQL Server 2008 Database Engine Services

Microsoft SQL Server 2008 Database Engine Shared

Microsoft SQL Server 2008 RsFx Driver

Microsoft SQL Server 2008 Setup Support Files

Microsoft SQL Server Compact 3.5 SP2 ENU

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Move Media Player

Mozilla Firefox 15.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser

MSXML 4.0 SP3 Parser (KB2721691)

NTREGOPT 1.1j

Oasis2Service

Panda ActiveScan 2.0

Panda USB Vaccine 1.0.1.4

PMB

PMB VAIO Edition Guide

PMB VAIO Edition plug-in (Click to Disc)

PMB VAIO Edition plug-in (VAIO Image Optimizer)

PMB VAIO Edition plug-in (VAIO Movie Story)

QuickBooks Financial Center

Realtek High Definition Audio Driver

Revo Uninstaller 1.94

Roxio Central Audio

Roxio Central Copy

Roxio Central Core

Roxio Central Data

Roxio Central Tools

Roxio Easy Media Creator 10 LJ

Roxio Easy Media Creator Home

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553431) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Service Pack 1 for SQL Server 2008 (KB968369)

Setting Utility Series

SmartWi Connection Utility

Sony Home Network Library

Sql Server Customer Experience Improvement Program

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553092)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

VAIO Care

VAIO Content Metadata Intelligent Analyzing Manager

VAIO Content Metadata Intelligent Network Service Manager

VAIO Content Metadata Manager Settings

VAIO Content Metadata XML Interface Library

VAIO Content Monitoring Settings

VAIO Control Center

VAIO Data Restore Tool

VAIO DVD Menu Data

VAIO Entertainment Platform

VAIO Event Service

VAIO Hardware Diagnostics

VAIO Help and Support

VAIO Media plus

VAIO Media plus Opening Movie

VAIO Messenger

VAIO Movie Story Template Data

VAIO OOBE and Startup Assistant

VAIO Original Function Settings

VAIO Personalization Manager

VAIO Power Management

VAIO Quick Web Access

VAIO Sample Contents

VAIO Survey

VAIO Transfer Support

VAIO Update

VAIO Wallpaper Contents

VAIO Window Organizer

Visual C++ 8.0 Runtime Setup Package (x64)

Visual Studio 2008 x64 Redistributables

VLC media player 2.0.2

VU5x86

WinASO Registry Optimizer 4.7.7

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

.

==== Event Viewer Messages From Past Week ========

.

9/22/2012 7:07:26 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Live ID Sign-in Assistant service to connect.

9/22/2012 7:07:26 PM, Error: Service Control Manager [7000] - The Windows Live ID Sign-in Assistant service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

9/22/2012 12:45:53 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VzCdbSvc service.

9/22/2012 10:42:09 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SABKUTIL

9/22/2012 10:41:14 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

9/22/2012 10:18:42 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

9/22/2012 10:18:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

9/22/2012 10:18:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

9/22/2012 10:18:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

9/22/2012 10:18:30 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

9/22/2012 10:18:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

9/22/2012 10:18:09 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD aswRdr aswSnx aswSP aswTdi DfsC discache NetBIOS NetBT nsiproxy pavboot Psched rdbss SABKUTIL spldr tdx vwififlt Wanarpv6 WfpLwf ws2ifsl

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

9/22/2012 10:18:09 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

9/22/2012 10:09:06 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RpcSs service.

9/19/2012 4:51:09 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk3\DR3.

9/17/2012 10:00:28 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk3\DR11.

9/16/2012 8:19:57 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk3\DR9.

.

==== End Of File ===========================

Results of screen317's Security Check version 0.99.51

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

avast! Antivirus

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.0.1400

Adobe Flash Player 11.4.402.265

Adobe Reader X (10.1.4)

Mozilla Firefox (15.0.1)

````````Process Check: objlist.exe by Laurent````````

Malwarebytes' Anti-Malware mbamscheduler.exe

AVAST Software Avast AvastSvc.exe

AVAST Software Avast AvastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1%

````````````````````End of Log``````````````````````

Maurice Naggar · September 23, 2012

First, I suggest you make sure your system is up-to-date with Windows Update. An Important update for I.E. browser {KB274482} was released last Friday. Make sure your systems have it.

Run a manual check for updates at Windows Update, etc., etc...

When you reach Windows Update, do a scan for updates. Take (accept) the ones marked Critical or Important.

Decline any that are marked as "optional".

Have infinite patience while it scans and does its work.

When it prompts you to Restart Windows, please do that. Allow it to restart.

Your system has a leftover from AVG that needs removal:

Run a Batch Script

Press the Windows-key on keyboard.
In the box, type notepad and press Enter.
Highlight the contents of the following codebox, and copy and paste that text into NOTEPAD.
```
sc stop AvgUninstallURL
sc delete AvgUninstallURL
del /f /q "%~f0"
```
Select File -> Save AS.
Press the Desktop button on the left side of the save dialog.
In the box, type in Fix.bat.
Press .
Close Notepad.
Right click on your desktop, and choose .
Press Yes if prompted by User Account Control.
This batch will run quickly in a command window, and at end, will delete itself.

AVG 2012 Remover Tool 32-bit

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x86_2012_2125.exe

AVG 2012 Remover Tool 64-bit

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x64_2012_2125.exe

As to Java, not all systems need Java runtime. If you do not need it, it is ok to disregard the Java icon in Control Panel.

If you do find you must have Java, make sure you get the most current version that matches your system's operating system.

http://www.java.com/en/download/manual.jsp

Your Adobe Flash Player is out of date

To de-install Flash Player

Use Programs and Features (Windows 7 & Vista) or Add-or-Remove Programs (Windows XP) to de-install older versions of Flash Player.

For stubborn cases,

Download and save the Flash Player uninstaller >> uninstall Flash Player for 32-bit Windows<<

If you have Windows 64-bit, use this Flash Player uninstaller >> uninstall Flash Player for 64-bit Windows<<

Close all browsers and instant messenger (IM) programs.

Run the uninstaller.

To get latest Flash Player

Go to http://www.adobe.com/go/getflash

and get the latest Flash Player

Un-Check any checkbox for Google Chrome, or McAfee Security Scan Plus, or any other widget or toolbar or add-on!!!

Reference: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

http://support.microsoft.com/kb/827218

Other than the lefover AVG & Flash player, your DDS log and the Checkup log results are good. You are good to go.

Can't Uninstall Java/Out of options

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