Cleaning up PC after a vicious malware attack

[parlezvous]

http://forums.malwarebytes.org/index.php?&showtopic=115093

Hello MalwareBytes community,

around a year ago, this particular PC used by my sibling was compromised by malware which consistently notified the user that the machine was infected and installed a fake antivirus software. I tried getting rid of it through malwarebytes, but it ended up crashing the system. I was able to partly fix it through a complete factory reset, but I suspect that traces of the infection still resides in the system.

I've been unable to remove the Ask.com toolbar, failed to run windows update successfully the last time I tried, and the laptop tends to overheat easily Web browsing appears to be normal though.

I'd appreciate help, thank you.

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a) This laptop was infected several months ago, but was not used until recently. I've managed to fix it through a factory reset, but have not used it for doing business or making financial transactions.

EDIT: Is this the same computer for which you obtained malware removal help a month or so ago >>HERE<<?

b) No, this laptop is a separate system, and is not the same computer.

Attach.txt

DDS.txt

[Maniac]

Hello parlezvous! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  

Let's clear the situation, because I'm a little confused. Now we work on PC or laptop? I just want to see the log files for the computer and information about the problem. This mix confuses me.

[parlezvous]

Hi Maniac, i apologise for any confusino, this issue is affecting only the laptop.

[Maniac]

Please generate a new fresh DDS log files from your laptop.

[Maurice Naggar]

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