Jump to content

Cleaning up PC after a vicious malware attack

Recommended Posts


Hello MalwareBytes community,

around a year ago, this particular PC used by my sibling was compromised by malware which consistently notified the user that the machine was infected and installed a fake antivirus software. I tried getting rid of it through malwarebytes, but it ended up crashing the system. I was able to partly fix it through a complete factory reset, but I suspect that traces of the infection still resides in the system.

I've been unable to remove the Ask.com toolbar, failed to run windows update successfully the last time I tried, and the laptop tends to overheat easily Web browsing appears to be normal though.

I'd appreciate help, thank you.


a) This laptop was infected several months ago, but was not used until recently. I've managed to fix it through a factory reset, but have not used it for doing business or making financial transactions.

EDIT: Is this the same computer for which you obtained malware removal help a month or so ago >>HERE<<?

b) No, this laptop is a separate system, and is not the same computer.



Link to post
Share on other sites

Hello parlezvous! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Let's clear the situation, because I'm a little confused. Now we work on PC or laptop? I just want to see the log files for the computer and information about the problem. This mix confuses me.

Link to post
Share on other sites

  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.