help with trojan gen 2/ trojan gen access B

[dontlookbackinanger]

Hello,

My Symantec antivirus keeps detecting these two viruses and quarantining them, but the cycle continues every two minutes or so, and it looks like it won't remove it. My Malware bytes doesn't detect anything so I don't know what to do. I am not very good with computers, what should I do at this point?

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[dontlookbackinanger]

Hi Charlie,

here are the logs

DDS.txt

Attach.txt

RKreport1.txt

[MrCharlie]

Before we proceed further, please uninstall or disable BitTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy:

http://forums.malwar...showtopic=97700

~~~~~~~~~~~~~~~~~~~~~

Here you go......

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.<-----

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.
  

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

On the System Recovery Options menu you will get the following options:

• 
  
  • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
    

  [*]Select Command Prompt

  [*]In the command window type in notepad and press Enter.

  [*]The notepad opens. Under File menu select Open.

  [*]Select "Computer" and find your flash drive letter and close the notepad.

  [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

  Note: Replace letter e with the drive letter of your flash drive.

  [*]The tool will start to run.

  [*]When the tool opens click Yes to disclaimer.

  [*]Press Scan button.

  [*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

  services.exe

  [*]Now press the Search button

  [*]When the search is complete, search.txt will also be written to your USB

  [*]Type exit and reboot the computer normally

  [*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

[dontlookbackinanger]

Ok I have removed BitTorrent. Are there any other programs that I should be removing?

I've attached the logs. After the "search" was complete, I stupidly thought I was supposed to type "exit' into the FRST scan and not the command prompt, so I pressed scan twice. I suppose this makes my FRST.txt messed up? Should I do it again? I won't do anything until I get a reply as to not to mess anything up further. Thanks.

FRST.txt

Search.txt

[MrCharlie]

OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

[dontlookbackinanger]

Here it is.

Fix result of Farbar Recovery Tool (FRST written by Farbar) Version: 29-08-2012 03

Ran by SYSTEM at 2012-08-30 12:22:23 Run:1

Running from F:\

==============================================

C:\$Recycle.Bin\S-1-5-21-1720457431-1890699925-3428249428-1001\$27099ea7bf702c3f0ecb84b4a2c35082 moved successfully.

C:\Users\Richard\AppData\Local\{27099ea7-bf70-2c3f-0ecb-84b4a2c35082} moved successfully.

C:\Windows\assembly\GAC_32\Desktop.ini moved successfully.

C:\Windows\assembly\GAC_64\Desktop.ini moved successfully.

==== End of Fixlog ====

[MrCharlie]

Well Done....

are on a wireless network??

~~~~~~~~~~~~~~~

Please make sure system restore is running and create a new restore point before continuing.

XP <===> Vista & W7

Please read the directions carefully so you don't end up deleting something that is good!!

Please download and run TDSSKiller to your desktop as outlined below:

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

-------------------------

Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

------------------------

Click the Start Scan button.

-----------------------

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

----------------------

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

--------------------

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

-------------------

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

[dontlookbackinanger]

Yes I am on a wireless network! Am I not supposed to be on one?

TDSSKiller.2.8.8.0_30.08.2012_14.56.15_log.txt

[MrCharlie]

Yes I am on a wireless network! Am I not supposed to be on one?

It's OK that you're on one, I want to run ComboFix but lately people who run it and are on a wireless network, end up losing their internet connection.

~~~~~~~~~~~~

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

Reboot and run another scan with RogueKiller and post the new log.

Please let me know how computer is running now, MrC

[dontlookbackinanger]

I can connect to my router straight into the ethernet port so that will not be a problem.

My computer was running fine before and now as there were no popup ads of any sort. But it's just now that my Symantec antivirus has stopped detecting the trojans, but I guess they are still there.

mbam-log-2012-08-30 (15-20-02).txt

RKreport2.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][bLACKLIST DLL] HKCU\[...]\Run : SWiSHzone.com (RUNDLL32.EXE C:\Users\Richard\AppData\Local\SWiSHzone.com\vwhvecra.dll,gnsdk_musicid_initialize) -> FOUND

[RUN][bLACKLIST DLL] HKUS\S-1-5-21-1720457431-1890699925-3428249428-1001[...]\Run : SWiSHzone.com (RUNDLL32.EXE C:\Users\Richard\AppData\Local\SWiSHzone.com\vwhvecra.dll,gnsdk_musicid_initialize) -> FOUND

[HJPOL] HKCU\[...]\System : disableregistrytools (0) -> FOUND

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Richard\AppData\Local\{27099ea7-bf70-2c3f-0ecb-84b4a2c35082}\n.) -> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~

I can connect to my router straight into the ethernet port so that will not be a problem.

That would be great, just create a new system restore point before you do that.

Then...............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[dontlookbackinanger]

Combofix ran very smoothly.

ComboFix.txt

[MrCharlie]

Looks Good.....

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[dontlookbackinanger]

Malwarebytes Anti-Malware 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.30.05

Windows 7 x64 NTFS

Internet Explorer 8.0.7600.16385

Richard :: RICHARD-PC [administrator]

8/30/2012 4:32:20 PM

mbam-log-2012-08-30 (16-32-20).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 219705

Time elapsed: 3 minute(s), 9 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

[MrCharlie]

How is it??? MrC

[dontlookbackinanger]

Everything is running fine and smoothly!

[MrCharlie]

Great! Were you able to hook up and use your wireless and get connected?

One more scan to run....

Please do this:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

MrC

[dontlookbackinanger]

My wireless connection is working just fine. At this point do I turn my antimalware program back on?

Results of screen317's Security Check version 0.99.49

Windows 7 x64 (UAC is enabled)

Out of date service pack!!

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Symantec Endpoint Protection

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.62.0.1300

Java 6 Update 32

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader 9 Adobe Reader out of Date!

Google Chrome 21.0.1180.79

Google Chrome 21.0.1180.83

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1%

````````````````````End of Log``````````````````````

[MrCharlie]

My wireless connection is working just fine. At this point do I turn my antimalware program back on?

Great and Yes

~~~~~~~~~~~~~~~~~

Out of date service pack!! <---update

Internet Explorer 8 Out of date!

Java™ 6 Update 32 <--uninstall and install latest version

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date! <--update

Adobe Reader 9 Adobe Reader out of Date! <--update

You have out dated programs on the system which are vulnerable to malware.

Please update or delete them

Info on doing that can be found in my Preventive Maintenance below.

~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[dontlookbackinanger]

Thank you very much Charlie! I cannot thank you enough.

[MrCharlie]

OK....Take Care MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!