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Error with Windows 7 64 bit Event ID 1000

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For some reason my computer freezes from time to time, when I open up Windows Event Viewer, under the list of applications shows an Error:

Faulting application name: mbamservice.exe, version:, time stamp: 0x4fe23005

Faulting module name: mbamservice.exe, version:, time stamp: 0x4fe23005

Exception code: 0x40000015

Fault offset: 0x0005abf7

Faulting process id: 0x18c0

Faulting application start time: 0x01cd852c6f64949e

Faulting application path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

Report Id: b41bb120-f144-11e1-8b63-14dae9f402c6

I have gotten this error many times before. Is there any way to prevent this from ever happening again in the future? I'm getting tired of Malwarebytes becoming one of the main reasons my computer freezes from time to time.


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  • Root Admin

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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