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Greeting :)

If a step in the process for gathering logs will not complete then just proceed with the next step. If none of the steps will complete, then simply create a new topic here describing your computer's symptoms and one of our trained malware removal experts will assist you when one becomes available.

Thanks :)

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Thanks for posting the logs. :)

Until Exile360 returns, however, we cannot review scan logs or work on malware removal in this particular subforum.

Are you still unable to navigate to this URL to start a post there? http://forums.malwar...php?showforum=7

If so, perhaps Exile or one of the other mods will move this topic into the malware removal section for you.

Alternatively, you can open a ticket with support directly, as Exile suggested. They can be reached here: http://www.malwareby...ntact_consumer/

Thanks for your patience,


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