rexieboy Posted August 27, 2012 ID:590607 Share Posted August 27, 2012 Not sure how to do this. Have a problem, followed your instructions for infection, no reboot after defogger, still have problem. Suggestions? Link to post Share on other sites More sharing options...
exile360 Posted August 27, 2012 ID:590608 Share Posted August 27, 2012 Greeting If a step in the process for gathering logs will not complete then just proceed with the next step. If none of the steps will complete, then simply create a new topic here describing your computer's symptoms and one of our trained malware removal experts will assist you when one becomes available.Thanks Link to post Share on other sites More sharing options...
rexieboy Posted August 28, 2012 Author ID:590649 Share Posted August 28, 2012 Hi again- can't get the non-general forum to open from the address given-just goes to site with no forum. Suggestions? Got the files all copied. Link to post Share on other sites More sharing options...
exile360 Posted August 28, 2012 ID:590666 Share Posted August 28, 2012 OK, that being the case, I'd suggest contacting Malwarebytes Support directly and they will assist you one on one via email. It's possible that the infection you have is preventing you from accessing our malware removal forum. Link to post Share on other sites More sharing options...
rexieboy Posted August 28, 2012 Author ID:590800 Share Posted August 28, 2012 Hi Ron- I got the instructions from one of your forums. The only part that seems different is you don't use defogger anymore. Your comments were very helpful.Here is the information you requestedAttach notepad.txtDDS notepad.txt Link to post Share on other sites More sharing options...
daledoc1 Posted August 28, 2012 ID:590805 Share Posted August 28, 2012 Hi,Thanks for posting the logs. Until Exile360 returns, however, we cannot review scan logs or work on malware removal in this particular subforum.Are you still unable to navigate to this URL to start a post there? http://forums.malwar...php?showforum=7If so, perhaps Exile or one of the other mods will move this topic into the malware removal section for you.Alternatively, you can open a ticket with support directly, as Exile suggested. They can be reached here: http://www.malwareby...ntact_consumer/Thanks for your patience,daledoc1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 28, 2012 Root Admin ID:590964 Share Posted August 28, 2012 I'm going to close this topic as the user has an open ticket on the help desk for this. Link to post Share on other sites More sharing options...
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