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I downloaded and ran the scan twice, but startup the pc with desktop icons missing and all program files empty. How can I restore to previos state?


DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.7601.17514

Run by Sharon at 8:58:13 on 2012-08-27

Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.2046.1241 [GMT -4:00]


AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch


C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService


C:\Windows\system32\svchost.exe -k NetworkService


C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork



C:\Program Files\Microsoft\BingBar\SeaPort.EXE

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe





C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Lexmark Pro700 Series\lxeemon.exe

C:\Program Files\Lexmark Pro700 Series\ezprint.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Lexmark 4800 Series\lxdemon.exe

C:\Program Files\Lexmark 4800 Series\lxdeamon.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

C:\Program Files\Adobe\Acrobat 10.0\Acrobat\acrotray.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\iPod\bin\iPodService.exe


C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Program Files\Safari\Safari.exe

C:\Program Files\Safari\Apple Application Support\WebKit2WebProcess.exe









============== Pseudo HJT Report ===============


uInternet Settings,ProxyOverride = *.local;;<local>

uURLSearchHooks: H - No File

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7529.1424\swg.dll

BHO: GamesBarBHO Class: {cb0d163c-e9f4-4236-9496-0597e24b23a5} - c:\program files\gamesbar\\oberontb.dll

BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - c:\program files\lexmark printable web\bho.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

TB: GamesBar: {6f282b65-56bf-4bd1-a8b2-a4449a05863d} - c:\program files\gamesbar\\oberontb.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"

mRun: [lxeemon.exe] "c:\program files\lexmark pro700 series\lxeemon.exe"

mRun: [EzPrint] "c:\program files\lexmark pro700 series\ezprint.exe"

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe

mRun: [lxdemon.exe] "c:\program files\lexmark 4800 series\lxdemon.exe"

mRun: [lxdeamon] "c:\program files\lexmark 4800 series\lxdeamon.exe"

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [<NO NAME>]

mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 10.0\acrobat\Acrobat_sl.exe"

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 10.0\acrobat\Acrotray.exe"

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

StartupFolder: c:\users\sharon\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\sharon\appdata\roaming\dropbox\bin\Dropbox.exe

StartupFolder: c:\users\sharon\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {1A93C934-025B-4c3a-B38E-9654A7003239} - {6F282B65-56BF-4BD1-A8B2-A4449A05863D} - c:\program files\gamesbar\\oberontb.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

LSP: mswsock.dll

Trusted Zone: animoto.com

Trusted Zone: mlxchange.com\ghv

Trusted Zone: youtube.com

DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} - hxxp://ghv.mlxchange.com/

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

TCP: DhcpNameServer =

TCP: Interfaces\{6A4B6170-FA2A-448A-91DE-DB97B5BDA1BC} : DhcpNameServer =

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll

SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll


============= SERVICES / DRIVERS ===============


R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 171064]

R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-7-27 63960]

R2 lxde_device;lxde_device;c:\windows\system32\lxdecoms.exe -service --> c:\windows\system32\lxdecoms.exe -service [?]

R2 lxee_device;lxee_device;c:\windows\system32\lxeecoms.exe -service --> c:\windows\system32\lxeecoms.exe -service [?]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-8-27 655944]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-8-27 22344]

R3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]

R3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2009-7-13 266752]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-29 136176]

S2 lxdeCATSCustConnectService;lxdeCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdeserv.exe [2007-5-29 99248]

S2 lxeeCATSCustConnectService;lxeeCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxeeserv.exe [2010-4-14 193192]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-8-26 250568]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]

S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2011-2-18 39272]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-1-29 136176]

S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 74112]

S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2012-3-26 214952]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-3-10 15872]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-3-10 52224]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-1-30 1343400]

S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2009-7-13 17920]


=============== Created Last 30 ================


2012-08-27 12:42:00 -------- d-----w- C:\176aca11779f532ae2de007a34ee1140

2012-08-27 12:13:01 -------- d-----w- c:\users\sharon\appdata\roaming\Malwarebytes

2012-08-27 12:12:47 -------- d-----w- c:\programdata\Malwarebytes

2012-08-27 12:12:46 22344 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-08-27 12:12:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-08-27 11:57:50 -------- d-----w- c:\windows\system32\MpEngineStore

2012-08-26 22:58:18 696520 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-08-26 22:58:17 73416 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-08-26 18:38:43 -------- d-sh--w- c:\windows\system32\%APPDATA%

2012-08-26 06:14:06 7023536 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{c79717d7-f557-42de-a4ae-ccc90242c3ce}\mpengine.dll

2012-08-25 16:04:23 7023536 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2012-08-20 19:40:59 41984 ----a-w- c:\windows\system32\browcli.dll

2012-08-20 19:40:59 102912 ----a-w- c:\windows\system32\browser.dll

2012-08-20 19:40:58 769024 ----a-w- c:\windows\system32\localspl.dll

2012-08-05 03:38:34 -------- d-----w- c:\program files\CCleaner

2012-08-03 12:41:07 -------- d--h--w- C:\extensions

2012-08-03 12:40:04 -------- d-----w- c:\program files\Shop to Win 36

2012-08-03 12:39:57 -------- d--h--w- c:\users\sharon\appdata\local\Wajam

2012-08-03 12:39:49 -------- d--h--w- c:\users\sharon\appdata\roaming\Babylon

2012-08-03 12:39:49 -------- d--h--w- c:\programdata\Babylon

2012-08-01 18:50:29 -------- d--h--w- c:\users\sharon\appdata\local\Unity

2012-07-31 19:10:28 -------- d-----w- c:\program files\iPod

2012-07-31 19:10:26 -------- d-----w- c:\program files\iTunes

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll

2012-07-31 19:06:12 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll

2012-07-29 20:11:00 369336 ----a-w- c:\windows\system32\drivers\cng.sys

2012-07-29 20:11:00 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys

2012-07-29 20:05:40 713784 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{e109c14f-dbc3-489e-86fa-52f8bb10bb0d}\gapaengine.dll

2012-07-29 20:02:38 2422272 ----a-w- c:\windows\system32\wucltux.dll

2012-07-29 20:02:24 88576 ----a-w- c:\windows\system32\wudriver.dll

2012-07-29 20:02:04 33792 ----a-w- c:\windows\system32\wuapp.exe

2012-07-29 20:02:04 171904 ----a-w- c:\windows\system32\wuwebv.dll


==================== Find3M ====================


2012-07-18 17:47:53 2345984 ----a-w- c:\windows\system32\win32k.sys

2012-06-27 05:53:07 981504 ----a-w- c:\windows\system32\wininet.dll

2012-06-27 04:10:55 1638912 ----a-w- c:\windows\system32\mshtml.tlb

2012-06-07 00:59:42 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX

2012-06-06 05:05:52 1390080 ----a-w- c:\windows\system32\msxml6.dll

2012-06-06 05:05:52 1236992 ----a-w- c:\windows\system32\msxml3.dll

2012-06-06 05:03:06 805376 ----a-w- c:\windows\system32\cdosys.dll

2012-06-02 04:45:04 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys

2012-06-02 04:40:39 225280 ----a-w- c:\windows\system32\schannel.dll

2012-06-02 04:39:10 219136 ----a-w- c:\windows\system32\ncrypt.dll


============= FINISH: 8:59:16.80 ===============


Edited by Maurice Naggar
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Going forward, always Copy & paste the contents of logs directly into main-body of reply box.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

To show all files:

  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.

Step 3

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Please download Rkill by Grinler and save it to your desktop.

Link 2
Link 3
Link 4
Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
If your antivirus program gives a prompt message, respond positive to allow RKILL to run.
If a malware-rogue gives a message regarding RKILL, proceed forward to running RKILL

IF you still have a problem running RKILL, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Please download the following program to your Desktop >> Unhide <<

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives.

Step 4

Please read carefully and follow these steps.

  • Download TDSSKiller and save it to your Desktop.
  • Double-Click on TDSSKiller.exe to run the application, then on Start Scan.
    If running Vista or Windows 7, do a RIGHT-Click and select Run as Administrator to start TDSSKILLER.exe.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Step 5

  • Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
    >> from here <<
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
    For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on Scan button at upper right of screen.
  • Wait until the Status box shows "Scan Finished"
  • Click on Report and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller

Do NOT click any FIX buttons !

Step 6

RE-Enable your antivirus program. excl.png

Then copy/paste the following into your post (in order):

  • the contents of TDSSKILLER log;
  • the contents of RKReport log;

Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.

Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.

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Please refrain from replying to members' posts in Malware-removal help forum.

If you wish to help, please introduce yourself to one of the Administrators and provide a summary of your antimalware schooling references.

Meantime, you are not an authorized helper in this sub-forum.

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