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Help! Many issues with laptop


savida
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Hello, I have been having issues with my laptop. My boyfriend told me about a site he visited before that help you get rid of malware on your computer and mentioned a program called Hijackthis. Googling HJT led me to this forum, so I'm hoping this is the same forum that he was helped on before.

Issues with my laptop:

- Unexpected shutdowns/restarts at random times

- Notices from Microsoft about a "Missing RAID Controller"

- desktop constantly freezes during usage and doesn't respond at all (leading me to force shutdown/restart)

- Computer also doesn't recognize the dvd/cd player at times

- generally slow and crashes

-Occasionally when force restart, after the computer boots back up it will be fine, but eventually the blue screen pops up and pc restarts itself

I am not sure where exactly to begin getting help on this site, but I did download and run the Malwarebytes Anti-Malware Program and will post the log below. If I can get help as soon as possible I would greatly appriciate it and am waiting for a response. Thankyou.

Log:

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 7.0.6002.18005

Stef :: STEF-PC [administrator]

Protection: Enabled

8/22/2012 6:38:44 PM

mbam-log-2012-08-22 (19-02-10).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 227173

Time elapsed: 15 minute(s), 39 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 6

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> No action taken.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> No action taken.

HKCU\SOFTWARE\Microsoft\Handle (Malware.Trace) -> No action taken.

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ (Hijack.Zones) -> No action taken.

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 3

C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job (Trojan.Downloader) -> No action taken.

C:\Windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job (Trojan.FakeAlert) -> No action taken.

C:\Windows\Tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job (Trojan.Downloader) -> No action taken.

(end)

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Hello and welcome to MBAM forum, savida: :)

Sorry to hear you might be infected (there might be some serious hardware issues with the computer, as well -- but checking for infection should be #1 step.)

We cannot review scan logs or work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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