Help thumbs virus keeps coming back

[Kevan]

hi

i have this issue https://community.mcafee.com/thread/47666?start=0&tstart=0 on about 8 of my pc's once i delete the shortcuts on my server and unhide the files they come back!

i have scanned all my pc's with every AV tool that i know of nothing found, i have downloaded malwarebytes and that finds nothing,

I cannot be the only one that has tried malwarebytes does anyone have any ideas?

it has now changed from thumbs.db2 to thumbs.dbg

regards

Kevan

[daledoc1]

Hi, Kevan:

Welcome to MBAM forum.

Sorry you are infected.

As your post (and your topic at the McAfee forum) suggest that this is a business & these are business machines, your MBAM corporate license entitles you to one-on-one individual assistance from the corporate support folks.

Please contact corporate support HERE for help with malware removal on these business computers.

(Please make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.)

In order to assist you better please provide the corporate support folks with the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

--> Also, please note that you'll want to close your topic at the McAfee forum, as it will lead to confusion and other problems, if you try to get help in more than one place at the same time.

--> Please note that it's a violation of the EULA to use MBAM consumer version on business machines without proper licensing.

--> However, if you do not yet have MBAM corporate licensing, you may still obtain assistance in the malware removal section of the forum, after following the instructions >>HERE<<.

daledoc1

[Kevan]

Hi Thank you for your reply,

this post can now be closed, as i was writing it Mcafee have released a fix.

regards

Kevan

[daledoc1]

Thanks for the update.

Glad it's fixed for you.

daledoc1