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Yet another system32/services.exe infection

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Sadly, I've picked up the system32/services.exe trojan. Win7 was stuck in an automatic reboot loop until I managed to uninstall Microsoft Security Essentials recently. Now, I'm running Malwarebytes, AVG, and SpyHunter at every startup. AVG detects the infection, but can't remove it. The original problem was that I picked up the Live Security Platinum infection. I used SpyHunter to try and remedy that.

Based on what I read from other posts, I ran farbar, and I'm attaching the log here. Thank you to anyone who's reading this! I've been deadling with this for over a week.

Quick question: Do I need to back-up my system before continuing?

FRST.txt

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Welcome to the forum.

Here you go......

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

services.exe

[*]Now press the Search button

[*]When the search is complete, search.txt will also be written to your USB

[*]Type exit and reboot the computer normally

[*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

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Thank you!! Here are the logs. Not sure if this is a question I can ask here: If I can no longer use the infected computer, are there options for safely transferring my files to a different system after I finish this process?

FRST.txt

Scan result of Farbar Recovery Scan Tool Version: 22-08-2012

Ran by SYSTEM at 21-08-2012 20:09:52

Running from F:\

Windows 7 Ultimate (X64) OS Language: English(US)

The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe [444416 2009-06-29] (IDT, Inc.)

HKLM\...\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1825064 2009-08-28] (Synaptics Incorporated)

HKLM\...\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe [3179088 2009-08-07] (Dell Inc.)

HKLM\...\Run: [iAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe [186904 2009-06-04] (Intel Corporation)

HKLM\...\Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [500208 2010-03-06] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [FAStartup] [x]

HKLM-x32\...\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe" [244208 2009-06-10] (Sonic Solutions)

HKLM-x32\...\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [144616 2011-03-01] (CyberLink Corp.)

HKLM-x32\...\Run: [FATrayAlert] c:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe [95496 2009-06-24] (Sensible Vision )

HKLM-x32\...\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter [x]

HKLM-x32\...\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2 [409744 2009-06-24] (Creative Technology Ltd)

HKLM-x32\...\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)

HKLM-x32\...\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin [402432 2010-07-22] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [517096 2010-02-19] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [instaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup [1770400 2011-02-24] (Affinegy, Inc.)

HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [843712 2012-01-02] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59280 2012-05-30] (Apple Inc.)

HKLM-x32\...\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [254696 2012-01-18] (Sun Microsystems, Inc.)

HKLM-x32\...\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime [421888 2012-04-18] (Apple Inc.)

HKLM-x32\...\Run: [TkBellExe] "C:\Program Files (x86)\real\realplayer\update\realsched.exe" -osboot [296056 2012-06-04] (RealNetworks, Inc.)

HKLM-x32\...\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" [421776 2012-06-07] (Apple Inc.)

HKLM-x32\...\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray [462920 2012-07-03] (Malwarebytes Corporation)

HKLM-x32\...\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe" [2587008 2012-04-05] (AVG Technologies CZ, s.r.o.)

HKLM-x32\...\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" [1162848 2012-08-08] ()

HKLM-x32\...\Run: [ROC_roc_ssl_v12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12 [1020512 2012-08-08] ()

HKU\Default\...\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe [1475584 2010-11-20] (Microsoft Corporation)

HKU\Default User\...\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe [1475584 2010-11-20] (Microsoft Corporation)

HKU\Lisa\...\Run: [Google Update] "C:\Users\Lisa\AppData\Local\Google\Update\GoogleUpdate.exe" /c [136176 2010-12-21] (Google Inc.)

HKU\Lisa\...\Run: [Akamai NetSession Interface] "C:\Users\Lisa\AppData\Local\Akamai\netsession_win.exe" [4327744 2012-05-26] (Akamai Technologies, Inc)

Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\615\G2AWinLogon_x64.dll (Citrix Online, a division of Citrix Systems, Inc.)

Tcpip\Parameters: [DhcpNameServer] 192.168.2.1

Lsa: [Notification Packages] scecli

FAPassSync

Startup: C:\Users\All Users\Start Menu\Programs\Startup\Bluetooth.lnk

ShortcutTarget: Bluetooth.lnk -> C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (Broadcom Corporation.)

Startup: C:\Users\Default\Start Menu\Programs\Startup\Dell Dock First Run.lnk

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\Default User\Start Menu\Programs\Startup\Dell Dock First Run.lnk

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\Lisa\Start Menu\Programs\Startup\Dell Dock.lnk

ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\Lisa\Start Menu\Programs\Startup\OpenOffice.org 3.2.lnk

ShortcutTarget: OpenOffice.org 3.2.lnk -> C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe ()

==================== Services (Whitelisted) ======

2 AffinegyService; "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe" [566688 2011-02-24] (Affinegy, Inc.)

2 avgfws; "C:\Program Files (x86)\AVG\AVG2012\avgfws.exe" [2321560 2012-06-13] (AVG Technologies CZ, s.r.o.)

2 AVGIDSAgent; "C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe" [5160568 2012-07-04] (AVG Technologies CZ, s.r.o.)

2 avgwd; "C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe" [193288 2012-02-14] (AVG Technologies CZ, s.r.o.)

2 CLKMSVC10_1628BCEA; "C:\Program Files (x86)\CyberLink\PowerDVD DX\Kernel\BD\NavFilter\kmsvc.exe" /svc [240360 2011-03-01] (CyberLink)

2 lxbk_device; C:\Windows\system32\lxbkcoms.exe -service [565928 2008-02-19] ( )

2 lxbk_device; C:\Windows\SysWow64\lxbkcoms.exe -service [537256 2008-02-19] ( )

2 MBAMService; "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe" [655944 2012-07-03] (Malwarebytes Corporation)

2 SpyHunter 4 Service; C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE [1019328 2012-07-11] (Enigma Software Group USA, LLC.)

2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe [240128 2009-06-29] (IDT, Inc.)

3 stllssvr; "C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe" [74392 2009-04-13] (MicroVision Development, Inc.)

2 vToolbarUpdater12.2.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\12.2.0\ToolbarUpdater.exe [927840 2012-08-08] ()

2 SessionLauncher; C:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [x]

========================== Drivers (Whitelisted) =============

1 Avgfwfd; C:\Windows\System32\DRIVERS\avgfwd6a.sys [48992 2011-05-22] (AVG Technologies CZ, s.r.o.)

3 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdrivera.sys [124496 2011-12-23] (AVG Technologies CZ, s.r.o. )

0 AVGIDSEH; C:\Windows\System32\Drivers\AVGIDSEH.sys [27216 2010-09-13] (AVG Technologies CZ, s.r.o. )

3 AVGIDSFilter; C:\Windows\System32\DRIVERS\avgidsfiltera.sys [29776 2011-12-23] (AVG Technologies CZ, s.r.o. )

0 AVGIDSHA; C:\Windows\System32\Drivers\AVGIDSHA.sys [28480 2012-04-19] (AVG Technologies CZ, s.r.o. )

1 Avgldx64; C:\Windows\System32\Drivers\Avgldx64.sys [289872 2012-02-22] (AVG Technologies CZ, s.r.o.)

1 Avgmfx64; C:\Windows\System32\Drivers\Avgmfx64.sys [47696 2011-12-23] (AVG Technologies CZ, s.r.o.)

0 Avgrkx64; C:\Windows\System32\Drivers\Avgrkx64.sys [36944 2012-01-31] (AVG Technologies CZ, s.r.o.)

1 Avgtdia; C:\Windows\System32\Drivers\Avgtdia.sys [383808 2012-03-19] (AVG Technologies CZ, s.r.o.)

1 avgtp; \??\C:\Windows\system32\drivers\avgtpx64.sys [31080 2012-08-08] (AVG Technologies)

3 esgiguard; \??\C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [13088 2011-03-02] ()

3 MBAMProtector; \??\C:\Windows\system32\drivers\mbam.sys [24904 2012-07-03] (Malwarebytes Corporation)

3 Synth3dVsc; C:\Windows\System32\drivers\synth3dvsc.sys [x]

3 tsusbhub; C:\Windows\System32\drivers\tsusbhub.sys [x]

3 VGPU; C:\Windows\System32\drivers\rdvgkmd.sys [x]

========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============

2012-08-21 14:45 - 2012-08-21 14:45 - 00020651 ____A C:\Users\Lisa\Downloads\FRST.txt

2012-08-21 14:45 - 2012-08-21 14:45 - 00000000 ____D C:\FRST

2012-08-21 14:44 - 2012-08-21 14:44 - 01446079 ____A (Farbar) C:\Users\Lisa\Downloads\FRST64.exe

2012-08-21 14:42 - 2012-08-21 14:42 - 00000000 ____D C:\Users\All Users\WeCareReminder

2012-08-21 14:41 - 2012-08-21 14:43 - 00000000 ____D C:\Users\All Users\Yahoo! Companion

2012-08-21 14:41 - 2012-08-21 14:41 - 00001944 ____A C:\Users\Lisa\Desktop\Free Music Downloads.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00001944 ____A C:\Users\Lisa\Desktop\Free Dolphin Screensaver.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00001934 ____A C:\Users\Lisa\Desktop\Free Games!!.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00000964 ____A C:\Users\Public\Desktop\7-zip.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Users\Lisa\AppData\Roaming\Yahoo!

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Users\All Users\Yahoo!

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Program Files (x86)\Yontoo

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Program Files (x86)\Yahoo!

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Program Files (x86)\Free Offers from Freeze.com

2012-08-21 14:41 - 2012-08-21 14:41 - 00000000 ____D C:\Program Files (x86)\7-zip

2012-08-21 14:38 - 2012-08-21 14:39 - 01561792 ____A (W3i, LLC) C:\Users\Lisa\Downloads\7zip_installer_2097.exe

2012-08-13 10:34 - 2012-08-13 10:34 - 00027520 ____A C:\Users\Lisa\AppData\Local\dt.dat

2012-08-10 19:31 - 2012-08-10 20:46 - 00006317 ____A C:\Users\Lisa\Desktop\avgrep.txt

2012-08-08 22:04 - 2012-08-08 22:04 - 00000000 ____D C:\Users\Lisa\AppData\Roaming\AVG

2012-08-08 21:10 - 2012-08-08 21:10 - 00001148 ____A C:\Users\Lisa\Desktop\AVG PC Tuneup 2011.lnk

2012-08-08 21:08 - 2012-08-08 21:09 - 08351040 ____A (AVG ) C:\Users\Lisa\Downloads\avg_pct_stf_all_10_27_c4.exe

2012-08-08 19:14 - 2012-08-08 19:14 - 00031080 ____A (AVG Technologies) C:\Windows\System32\Drivers\avgtpx64.sys

2012-08-08 19:14 - 2012-08-08 19:14 - 00000967 ____A C:\Users\Public\Desktop\AVG 2012.lnk

2012-08-08 19:14 - 2012-08-08 19:14 - 00000000 ____D C:\Users\Lisa\AppData\Roaming\AVG2012

2012-08-08 19:14 - 2012-08-08 19:14 - 00000000 ____D C:\Users\Lisa\AppData\Local\AVG Secure Search

2012-08-08 19:14 - 2012-08-08 19:14 - 00000000 ____D C:\Users\All Users\AVG Secure Search

2012-08-08 19:14 - 2012-08-08 19:14 - 00000000 ____D C:\Program Files (x86)\AVG Secure Search

2012-08-08 19:13 - 2012-08-08 19:13 - 00000000 ____D C:\Windows\SysWOW64\Drivers\AVG

2012-08-08 19:11 - 2012-08-08 19:16 - 00000000 ____D C:\Users\All Users\AVG2012

2012-08-08 19:11 - 2012-08-08 19:11 - 00000000 ___HD C:\$AVG

2012-08-08 19:08 - 2012-08-08 19:08 - 03879800 ____A (AVG Technologies) C:\Users\Lisa\Downloads\avg_isct_stb_all_2012_2197_free.exe

2012-08-08 17:44 - 2012-08-14 08:37 - 00000392 ____A C:\Windows\Tasks\SpyHunter4.job

2012-08-08 17:44 - 2012-08-08 17:44 - 12621696 ____A (Microsoft Corporation) C:\Users\Lisa\Downloads\mseinstall.exe

2012-08-08 14:55 - 2012-08-08 14:55 - 00001115 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2012-08-08 14:55 - 2012-08-08 14:55 - 00000000 ____D C:\Program Files (x86)\Malwarebytes' Anti-Malware

2012-08-08 14:53 - 2012-08-08 14:53 - 10652120 ____A (Malwarebytes Corporation ) C:\Users\Lisa\Downloads\mbam-setup-1.62.0.1300.exe

2012-08-08 14:53 - 2012-08-08 14:53 - 00050392 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ctqacjth.sys

2012-08-08 14:28 - 2012-08-08 14:28 - 00051861 ____A C:\sh4_service.log

2012-08-08 14:26 - 2012-08-08 14:00 - 00008192 ____A C:\shldr.mbr

2012-08-08 14:26 - 2010-03-11 12:17 - 00185835 ____A C:\shldr

2012-08-08 14:00 - 2012-08-08 14:00 - 00002258 ____A C:\Users\Lisa\Desktop\SpyHunter.lnk

2012-08-08 14:00 - 2012-08-08 14:00 - 00000000 ____D C:\sh4ldr

2012-08-08 14:00 - 2012-08-08 14:00 - 00000000 ____D C:\Program Files\Enigma Software Group

2012-08-08 13:18 - 2012-08-08 13:18 - 00000000 __SHD C:\Windows\System32\%APPDATA%

2012-08-08 13:15 - 2012-08-08 13:16 - 00426184 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2012-08-08 13:15 - 2012-08-08 13:16 - 00000000 ____D C:\Users\All Users\225932DF0008EE994B3D62B4F875EF60

2012-08-08 13:15 - 2012-08-08 13:15 - 00000000 ____D C:\Windows\System32\Macromed

2012-08-08 09:27 - 2012-08-08 09:27 - 00150170 ____N C:\spyhunter.log

2012-07-25 16:26 - 2012-07-25 16:26 - 00001785 ____A C:\Users\Public\Desktop\iTunes.lnk

2012-07-25 16:25 - 2012-07-25 16:26 - 00000000 ____D C:\Program Files\iTunes

2012-07-25 16:25 - 2012-07-25 16:26 - 00000000 ____D C:\Program Files (x86)\iTunes

2012-07-25 16:25 - 2012-07-25 16:25 - 00000000 ____D C:\Program Files\iPod

============ 3 Months Modified Files ========================

2012-08-21 16:58 - 2010-12-21 22:48 - 00000890 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2012-08-21 16:58 - 2009-07-13 21:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT

2012-08-21 16:58 - 2009-07-13 20:51 - 00091807 ____A C:\Windows\setupact.log

2012-08-21 16:56 - 2009-07-13 20:45 - 00019376 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

2012-08-21 16:56 - 2009-07-13 20:45 - 00019376 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

2012-08-21 16:54 - 2010-12-21 22:48 - 00000894 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2012-08-21 16:45 - 2011-02-02 20:50 - 00000904 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1662166743-3906400113-2650078328-1000UA.job

2012-08-21 16:35 - 2009-07-13 21:10 - 01911879 ____A C:\Windows\WindowsUpdate.log

2012-08-21 16:30 - 2012-04-18 09:01 - 00000564 ____A C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job

2012-08-21 16:30 - 2012-04-18 09:00 - 00000506 ____A C:\Windows\Tasks\SystemToolsDailyTest.job

2012-08-21 15:51 - 2009-07-13 21:13 - 00726270 ____A C:\Windows\System32\PerfStringBackup.INI

2012-08-21 14:46 - 2011-02-02 20:50 - 00000852 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1662166743-3906400113-2650078328-1000Core.job

2012-08-21 14:45 - 2012-08-21 14:45 - 00020651 ____A C:\Users\Lisa\Downloads\FRST.txt

2012-08-21 14:44 - 2012-08-21 14:44 - 01446079 ____A (Farbar) C:\Users\Lisa\Downloads\FRST64.exe

2012-08-21 14:41 - 2012-08-21 14:41 - 00001944 ____A C:\Users\Lisa\Desktop\Free Music Downloads.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00001944 ____A C:\Users\Lisa\Desktop\Free Dolphin Screensaver.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00001934 ____A C:\Users\Lisa\Desktop\Free Games!!.lnk

2012-08-21 14:41 - 2012-08-21 14:41 - 00000964 ____A C:\Users\Public\Desktop\7-zip.lnk

2012-08-21 14:39 - 2012-08-21 14:38 - 01561792 ____A (W3i, LLC) C:\Users\Lisa\Downloads\7zip_installer_2097.exe

2012-08-14 08:37 - 2012-08-08 17:44 - 00000392 ____A C:\Windows\Tasks\SpyHunter4.job

2012-08-13 10:34 - 2012-08-13 10:34 - 00027520 ____A C:\Users\Lisa\AppData\Local\dt.dat

2012-08-10 20:46 - 2012-08-10 19:31 - 00006317 ____A C:\Users\Lisa\Desktop\avgrep.txt

2012-08-10 19:21 - 2010-03-30 18:30 - 00505336 ____A C:\Windows\PFRO.log

2012-08-08 21:10 - 2012-08-08 21:10 - 00001148 ____A C:\Users\Lisa\Desktop\AVG PC Tuneup 2011.lnk

2012-08-08 21:09 - 2012-08-08 21:08 - 08351040 ____A (AVG ) C:\Users\Lisa\Downloads\avg_pct_stf_all_10_27_c4.exe

2012-08-08 19:14 - 2012-08-08 19:14 - 00031080 ____A (AVG Technologies) C:\Windows\System32\Drivers\avgtpx64.sys

2012-08-08 19:14 - 2012-08-08 19:14 - 00000967 ____A C:\Users\Public\Desktop\AVG 2012.lnk

2012-08-08 19:08 - 2012-08-08 19:08 - 03879800 ____A (AVG Technologies) C:\Users\Lisa\Downloads\avg_isct_stb_all_2012_2197_free.exe

2012-08-08 19:06 - 2011-01-28 08:46 - 00001945 ____A C:\Windows\epplauncher.mif

2012-08-08 18:53 - 2011-01-28 08:46 - 00743856 ____A C:\Windows\SysWOW64\PerfStringBackup.INI

2012-08-08 17:44 - 2012-08-08 17:44 - 12621696 ____A (Microsoft Corporation) C:\Users\Lisa\Downloads\mseinstall.exe

2012-08-08 14:55 - 2012-08-08 14:55 - 00001115 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2012-08-08 14:53 - 2012-08-08 14:53 - 10652120 ____A (Malwarebytes Corporation ) C:\Users\Lisa\Downloads\mbam-setup-1.62.0.1300.exe

2012-08-08 14:53 - 2012-08-08 14:53 - 00050392 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ctqacjth.sys

2012-08-08 14:28 - 2012-08-08 14:28 - 00051861 ____A C:\sh4_service.log

2012-08-08 14:00 - 2012-08-08 14:26 - 00008192 ____A C:\shldr.mbr

2012-08-08 14:00 - 2012-08-08 14:00 - 00002258 ____A C:\Users\Lisa\Desktop\SpyHunter.lnk

2012-08-08 13:23 - 2010-09-30 20:48 - 00000968 _RASH C:\Users\All Users\ntuser.pol

2012-08-08 13:16 - 2012-08-08 13:15 - 00426184 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2012-08-08 13:16 - 2011-07-16 23:39 - 00070344 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

2012-08-08 09:27 - 2012-08-08 09:27 - 00150170 ____N C:\spyhunter.log

2012-07-25 16:26 - 2012-07-25 16:26 - 00001785 ____A C:\Users\Public\Desktop\iTunes.lnk

2012-07-18 06:11 - 2012-07-18 04:41 - 00000564 ____A C:\Windows\Tasks\PCDoctorBackgroundMonitorTask-Delay.job

2012-07-12 07:44 - 2009-07-13 20:45 - 05045144 ____A C:\Windows\System32\FNTCACHE.DAT

2012-07-11 21:50 - 2010-05-01 10:45 - 59701280 ____A (Microsoft Corporation) C:\Windows\System32\MRT.exe

2012-07-09 22:14 - 2012-07-09 22:14 - 00000139 ____A C:\Users\Lisa\Desktop\tinted lip balm.txt

2012-07-06 20:18 - 2012-07-05 18:38 - 00000153 ____A C:\Users\Lisa\Desktop\website to do list.txt

2012-07-03 10:46 - 2010-09-21 17:03 - 00024904 ____A (Malwarebytes Corporation) C:\Windows\System32\Drivers\mbam.sys

2012-06-29 11:32 - 2012-06-29 11:32 - 00001112 ____A C:\Users\Public\Desktop\Picasa 3.lnk

2012-06-29 11:30 - 2012-06-29 11:29 - 15267728 ____A (Google Inc.) C:\Users\Lisa\Downloads\picasa39-setup.exe

2012-06-11 19:08 - 2012-07-11 21:53 - 03148800 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys

2012-06-08 21:43 - 2012-07-11 10:09 - 14172672 ____A (Microsoft Corporation) C:\Windows\System32\shell32.dll

2012-06-08 20:41 - 2012-07-11 10:08 - 12873728 ____A (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll

2012-06-05 22:06 - 2012-07-11 10:08 - 02004480 ____A (Microsoft Corporation) C:\Windows\System32\msxml6.dll

2012-06-05 22:06 - 2012-07-11 10:08 - 01881600 ____A (Microsoft Corporation) C:\Windows\System32\msxml3.dll

2012-06-05 22:02 - 2012-07-11 10:08 - 01133568 ____A (Microsoft Corporation) C:\Windows\System32\cdosys.dll

2012-06-05 21:05 - 2012-07-11 10:08 - 01390080 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msxml6.dll

2012-06-05 21:05 - 2012-07-11 10:08 - 01236992 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll

2012-06-05 21:03 - 2012-07-11 10:08 - 00805376 ____A (Microsoft Corporation) C:\Windows\SysWOW64\cdosys.dll

2012-06-04 09:56 - 2012-06-04 09:56 - 00001046 ____A C:\Users\Public\Desktop\RealPlayer.lnk

2012-06-04 09:56 - 2011-11-30 20:09 - 00198832 ____A (RealNetworks, Inc.) C:\Windows\SysWOW64\rmoc3260.dll

2012-06-04 09:55 - 2011-11-30 20:09 - 00499712 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msvcp71.dll

2012-06-04 09:55 - 2011-11-30 20:09 - 00272896 ____A (Progressive Networks) C:\Windows\SysWOW64\pncrt.dll

2012-06-04 09:55 - 2011-11-30 20:09 - 00006656 ____A (RealNetworks, Inc.) C:\Windows\SysWOW64\pndx5016.dll

2012-06-04 09:55 - 2011-11-30 20:09 - 00005632 ____A (RealNetworks, Inc.) C:\Windows\SysWOW64\pndx5032.dll

2012-06-02 14:19 - 2012-06-21 11:47 - 02428952 ____A (Microsoft Corporation) C:\Windows\System32\wuaueng.dll

2012-06-02 14:19 - 2012-06-21 11:47 - 00701976 ____A (Microsoft Corporation) C:\Windows\System32\wuapi.dll

2012-06-02 14:19 - 2012-06-21 11:47 - 00057880 ____A (Microsoft Corporation) C:\Windows\System32\wuauclt.exe

2012-06-02 14:19 - 2012-06-21 11:47 - 00044056 ____A (Microsoft Corporation) C:\Windows\System32\wups2.dll

2012-06-02 14:19 - 2012-06-21 11:47 - 00038424 ____A (Microsoft Corporation) C:\Windows\System32\wups.dll

2012-06-02 14:15 - 2012-06-21 11:47 - 02622464 ____A (Microsoft Corporation) C:\Windows\System32\wucltux.dll

2012-06-02 14:15 - 2012-06-21 11:47 - 00099840 ____A (Microsoft Corporation) C:\Windows\System32\wudriver.dll

2012-06-02 12:19 - 2012-06-21 11:47 - 00186752 ____A (Microsoft Corporation) C:\Windows\System32\wuwebv.dll

2012-06-02 12:15 - 2012-06-21 11:47 - 00036864 ____A (Microsoft Corporation) C:\Windows\System32\wuapp.exe

2012-06-02 04:49 - 2012-07-11 21:48 - 17807360 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll

2012-06-02 04:17 - 2012-07-11 21:48 - 10924032 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll

2012-06-02 04:12 - 2012-07-11 21:48 - 02311680 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll

2012-06-02 04:05 - 2012-07-11 21:48 - 01392128 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll

2012-06-02 04:05 - 2012-07-11 21:48 - 01346048 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll

2012-06-02 04:04 - 2012-07-11 21:48 - 01494528 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl

2012-06-02 04:04 - 2012-07-11 21:48 - 00237056 ____A (Microsoft Corporation) C:\Windows\System32\url.dll

2012-06-02 04:03 - 2012-07-11 21:48 - 00085504 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll

2012-06-02 04:01 - 2012-07-11 21:48 - 00173056 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe

2012-06-02 04:00 - 2012-07-11 21:48 - 00818688 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll

2012-06-02 03:59 - 2012-07-11 21:48 - 02144768 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll

2012-06-02 03:57 - 2012-07-11 21:48 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb

2012-06-02 03:57 - 2012-07-11 21:48 - 00096768 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll

2012-06-02 03:54 - 2012-07-11 21:48 - 00248320 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll

2012-06-02 01:07 - 2012-07-11 21:48 - 12314624 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll

2012-06-02 00:43 - 2012-07-11 21:48 - 09737728 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll

2012-06-02 00:33 - 2012-07-11 21:48 - 01800192 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll

2012-06-02 00:26 - 2012-07-11 21:48 - 01103872 ____A (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll

2012-06-02 00:25 - 2012-07-11 21:48 - 01427968 ____A (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl

2012-06-02 00:25 - 2012-07-11 21:48 - 01129472 ____A (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll

2012-06-02 00:23 - 2012-07-11 21:48 - 00231936 ____A (Microsoft Corporation) C:\Windows\SysWOW64\url.dll

2012-06-02 00:21 - 2012-07-11 21:48 - 00065024 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll

2012-06-02 00:20 - 2012-07-11 21:48 - 00142848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe

2012-06-02 00:19 - 2012-07-11 21:48 - 01793024 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll

2012-06-02 00:19 - 2012-07-11 21:48 - 00716800 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll

2012-06-02 00:17 - 2012-07-11 21:48 - 00073216 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll

2012-06-02 00:16 - 2012-07-11 21:48 - 02382848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb

2012-06-02 00:14 - 2012-07-11 21:48 - 00176640 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll

2012-06-01 21:50 - 2012-07-11 10:08 - 00458704 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\cng.sys

2012-06-01 21:48 - 2012-07-11 10:08 - 00151920 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecpkg.sys

2012-06-01 21:48 - 2012-07-11 10:08 - 00095600 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecdd.sys

2012-06-01 21:45 - 2012-07-11 10:08 - 00340992 ____A (Microsoft Corporation) C:\Windows\System32\schannel.dll

2012-06-01 21:44 - 2012-07-11 10:08 - 00307200 ____A (Microsoft Corporation) C:\Windows\System32\ncrypt.dll

2012-06-01 20:40 - 2012-07-11 10:08 - 00225280 ____A (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll

2012-06-01 20:40 - 2012-07-11 10:08 - 00022016 ____A (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll

2012-06-01 20:39 - 2012-07-11 10:08 - 00219136 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll

2012-06-01 20:34 - 2012-07-11 10:08 - 00096768 ____A (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll

2012-05-24 13:18 - 2012-05-24 13:18 - 04472832 ____A (Google Inc.) C:\Windows\SysWOW64\GPhotos.scr

ZeroAccess:

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\@

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\L

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\U

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\U\00000001.@

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\U\80000000.@

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\U\800000cb.@

ZeroAccess:

C:\Users\Lisa\AppData\Local\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}

C:\Users\Lisa\AppData\Local\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\@

C:\Users\Lisa\AppData\Local\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\L

C:\Users\Lisa\AppData\Local\{b63eb2a2-0279-187b-5e05-0fdf883d8eed}\U

========================= Known DLLs (Whitelisted) ============

========================= Bamital & volsnap Check ============

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\SysWOW64\wininit.exe => MD5 is legit

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\SysWOW64\explorer.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\SysWOW64\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe 014A9CB92514E27C0107614DF764BC06 ZeroAccess <==== ATTENTION!.

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\SysWOW64\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\SysWOW64\userinit.exe => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK

HKLM\...\exefile\DefaultIcon: %1 => OK

HKLM\...\exefile\open\command: "%1" %* => OK

========================= Memory info ======================

Percentage of memory in use: 15%

Total physical RAM: 6132.5 MB

Available physical RAM: 5184.37 MB

Total Pagefile: 6130.65 MB

Available Pagefile: 5179.7 MB

Total Virtual: 8192 MB

Available Virtual: 8191.91 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:228.71 GB) (Free:107.55 GB) NTFS

2 Drive e: (WIN_7_HOMEPREMIUM) (CDROM) (Total:5.75 GB) (Free:0 GB) UDF

3 Drive f: (UDISK 2.0) (Removable) (Total:0.12 GB) (Free:0.12 GB) FAT

4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

5 Drive y: (RECOVERY) (Fixed) (Total:9.61 GB) (Free:4.5 GB) NTFS ==>[system with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 238 GB 0 B

Disk 1 Online 120 MB 0 B

Partitions of Disk 0:

===============

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 OEM 156 MB 31 KB

Partition 2 Primary 9 GB 157 MB

Partition 3 Primary 228 GB 9 GB

==================================================================================

Disk: 0

Partition 1

Type : DE

Hidden: Yes

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 4 FAT Partition 156 MB Healthy Hidden

==================================================================================

Disk: 0

Partition 2

Type : 07

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 1 Y RECOVERY NTFS Partition 9 GB Healthy

==================================================================================

Disk: 0

Partition 3

Type : 07

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 2 C OS NTFS Partition 228 GB Healthy

==================================================================================

Partitions of Disk 1:

===============

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Primary 120 MB 16 KB

==================================================================================

Disk: 1

Partition 1

Type : 0E

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 3 F UDISK 2.0 FAT Removable 120 MB Healthy

==================================================================================

Last Boot: 2012-08-17 11:48

======================= End Of Log ==========================

Search.txt

Farbar Recovery Scan Tool Version: 22-08-2012

Ran by SYSTEM at 2012-08-21 20:11:59

Running from F:\

================== Search: "services.exe" ===================

C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe

[2009-07-13 15:19] - [2009-07-13 17:39] - 0328704 ____A (Microsoft Corporation) 24ACB7E5BE595468E3B9AA488B9B4FCB

C:\Windows\System32\services.exe

[2009-07-13 15:19] - [2009-07-13 17:39] - 0328704 ____N (Microsoft Corporation) 014A9CB92514E27C0107614DF764BC06

====== End Of Search ======

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Thank you!! Here are the logs. Not sure if this is a question I can ask here: If I can no longer use the infected computer, are there options for safely transferring my files to a different system after I finish this process?

Yes, you can use the usb flash drive, just get it protected first:

http://research.pand...utoRun-Vaccine/

--------------------------------------------

OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

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Great! Here it is:

Fix result of Farbar Recovery Tool (FRST written by Farbar) Version: 22-08-2012

Ran by SYSTEM at 2012-08-21 20:58:53 Run:1

Running from F:\

==============================================

C:\Windows\Installer\{b63eb2a2-0279-187b-5e05-0fdf883d8eed} moved successfully.

C:\Users\Lisa\AppData\Local\{b63eb2a2-0279-187b-5e05-0fdf883d8eed} moved successfully.

C:\Windows\System32\services.exe moved successfully.

C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe copied successfully to C:\Windows\System32\services.exe

==== End of Fixlog ====

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Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Looks Good.....

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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MBAM detected something called "PUP.BundleOffers.IIQ", and commanded me to restart in order to remove. Other than that, the log is attached. AVG popped up that it detected something called IDP.Trojan.765DDB85 "Description: This is a known Trojan/Backdoor. It is recommended that you quarantine this threat." And I did as recommended. Is this a big problem?

It seems to be running better than before. One issue I had before was that Windows Firewall was not functioning, and it seems to be back up now. Is it safe to be connected to the internet now? Safe to re-install Microsoft Security Essentials?

mbam-log-2012-08-21 (21-43-07).txt

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This is a known Trojan/Backdoor. It is recommended that you quarantine this threat." And I did as recommended. Is this a big problem?

AVG may have found items in quarantine.

~~~~~~~~~~~~~~~~~~

It seems to be running better than before. One issue I had before was that Windows Firewall was not functioning, and it seems to be back up now. Is it safe to be connected to the internet now? Safe to re-install Microsoft Security Essentials?

Good, Yes and Yes.

~~~~~~~~~~~~~~~~~

Please do this......

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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It's running well. No noticeable issues so far. Anything else to do? I know I at least need to uninstall ComboFix, correct?

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Please do this:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

MrC

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Results of screen317's Security Check version 0.99.46

Windows 7 Service Pack 1 x64 (UAC is disabled!)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

AVG Internet Security 2012

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.62.0.1300

AVG PC Tuneup

Java 6 Update 18

Java 6 Update 31

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader X 10.1.3 Adobe Reader out of Date!

Mozilla Firefox 12.0 Firefox out of Date!

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

AVG avgwdsvc.exe

AVG avgtray.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

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Java™ 6 Update 18

Java™ 6 Update 31

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader X 10.1.3 Adobe Reader out of Date!

Mozilla Firefox 12.0 Firefox out of Date!

Your Java, Flash Player, Reader and FireFox are all out of date.

Older version of programs are vulnerable to malware, please update them.

You can find that info in my Preventive Maintenance below.

~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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I'm really appreciating all your help, Mr. C. Everything seemed to be fine, but then I noticed Windows Update does not work. It gives me error code 80246008 "Windows Update encountered an unknown error". After re-installing Microsoft Security Essentials, it detected an exploit virus, but any attempt to remove it makes MSE freeze up and produces an error message saying something like the files that needed removing were locked by another program. I've copied and pasted the info from the MSE window in the attached document.

MSE alert.txt

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Looks like at one time you had AVG on the system.

These look like quarantined files, we can delete them.

~~~~~~~~~~~~~~~~~~~~

Please remove any usb or external drives from the computer before you run these scan!

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please copy and paste the log to your reply.

MrC

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Here it is:

Farbar Service Scanner Version: 06-08-2012

Ran by Lisa (administrator) on 23-08-2012 at 13:30:13

Running from "C:\Users\Lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OANVQQG1"

Microsoft Windows 7 Ultimate Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

BITS Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of BITS. The value does not exist.

The ImagePath of BITS service is OK.

The ServiceDll of BITS service is OK.

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

Other Services:

==============

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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Seems to be working wonderfully now. Windows Update worked, and MSE did not detect anything. I can't thank you enough, Mr. C! Donation coming your way soon.

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Great thumbsup.gif

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassociates.com/OT-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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