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HP Scanjet 5550c - Can't scan


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I have been using this scanner by opening PaperPort to scan documents in OCR text and with the Windows Fax and Scan. All of a suddent I can no longer scan using PaperPort - I get the error "Problem Communicating with the Twain Device".

When I try to scan using Windows Fax and Scan - When I click on New Scan - I get the error "Could Not Complete Scan".

I hate that I'm unable to use the complete suite of software like I under when I was running a Windows XP PC.

I also tried to run Windows Update as there was an update for the software for the scanner - but I get the error "code 80070103".

So for now, I'm dead in the water with regards to any type of scanning. Any assistance you could offer would be greatly appreciated. BTW I'm running Windows 7, SP 1.

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  • Root Admin

HP Scanjets - Products not supported in Windows 7

The following products are not supported and do not have any driver options available in the Microsoft Windows 7 operating system:

HP Scanjet 5500c and 5550c Scanner series

What can I do

HP drivers and software created for the Microsoft Windows Vista operating system might provide a scan workaround in Microsoft Windows 7 for some products but are not guaranteed.

Consider an upgrade to a newer HP product that will work with Microsoft's new Windows 7 operating system.

HP Scanjet products - Scanners Supported in Windows 7

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I understand what you are saying, but I don't understanding how something could work fine since January 2011(with some work arounds, i.e. using Windows Fax & Scan to scan pictures and PaperPort to scan docs that I needed to convert to text for editing) and then all of a sudden stop working.

I always thought that if it wasn't going to work - then it wouldn't work from day one and that't not the case in my situation.

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  • Root Admin

No promise that we can help you but please run the following scanner and we'll see if we can detect anything obvious that might help you to get it working again.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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Here are the logs. Thanks for looking into this.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_32

Run by Jennifer at 16:36:06 on 2012-08-21

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3326.1665 [GMT -4:00]


AV: AVG Internet Security Business Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Internet Security Business Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}


============== Running Processes ===============





C:\Windows\system32\svchost.exe -k DcomLaunch


C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork


C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Application Updater\ApplicationUpdater.exe

C:\Program Files\AVG\AVG10\avgfws.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Program Files\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.2.0\ToolbarUpdater.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe



C:\Program Files\AVG\AVG10\avgam.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Program Files\AVG\AVG10\avgemcx.exe


C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted



C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe

C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe


C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Logitech\SetPointP\SetPoint.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation


C:\Program Files\ScanSoft\PaperPort\Pptd40nt.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Users\Jennifer\AppData\Roaming\Google\Google Talk\googletalk.exe


C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmNotify.exe

C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE

C:\Program Files\Windows Media Player\wmpnetwk.exe



C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Windows\system32\svchost.exe -k SDRSVC

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe


C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Mozilla Thunderbird\thunderbird.exe

C:\Program Files\Internet Explorer\iexplore.exe







============== Pseudo HJT Report ===============


uStart Page = hxxp://www.cnn.com/

uURLSearchHooks: pdfforge Toolbar: {b922d405-6d13-4a2b-ae89-08a030da4402} - c:\program files\pdfforge toolbar\ie\6.2\pdfforgeToolbarIE.dll

uURLSearchHooks: H - No File

mURLSearchHooks: H - No File

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - No File

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll

BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll

BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7725.1624\swg.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~1\office14\URLREDIR.DLL

BHO: pdfforge Toolbar: {b922d405-6d13-4a2b-ae89-08a030da4402} - c:\program files\pdfforge toolbar\ie\6.2\pdfforgeToolbarIE.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"

TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll

TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll

TB: pdfforge Toolbar: {b922d405-6d13-4a2b-ae89-08a030da4402} - c:\program files\pdfforge toolbar\ie\6.2\pdfforgeToolbarIE.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll


uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [googletalk] c:\users\jennifer\appdata\roaming\google\google talk\googletalk.exe /autostart

uRun: [Google Update] "c:\users\jennifer\appdata\local\google\update\GoogleUpdate.exe" /c

uRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup

mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe

mRun: [uSCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe

mRun: [DBRMTray] c:\dell\dbrm\reminder\DbrmTrayIcon.exe

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [WordPerfect Office 1215] c:\program files\wordperfect office 12\programs\Registration.exe /title="WordPerfect Office 12" /date=021711 serial=WS12WUX-0143186-YAV lang=EN

mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [MediaFace Integration] c:\program files\fellowes\mediaface 5.0\SetHook.exe

mRun: [Desktop Disc Tool] "c:\program files\roxio\oem\roxio burn\RoxioBurnLauncher.exe"

mRun: [vProt] "c:\program files\avg secure search\vprot.exe"

mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [HF_G_Jul] "c:\program files\avg secure search\HF_G_Jul.exe" /DoAction

mRun: [Logitech Download Assistant] c:\windows\system32\rundll32.exe c:\windows\system32\LogiLDA.dll,LogiFetch

mRun: [share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe

mRun: [zzzHPSETUP] D:\Setup.exe

mRun: [PaperPort PTD] c:\progra~1\scansoft\paperp~2\pptd40nt.exe

mRunOnce: [DBRMTray] c:\dell\dbrm\reminder\TrayApp.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\tdmnot~1.lnk - c:\program files\wave systems corp\trusted drive manager\TdmNotify.exe

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105

IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

Trusted Zone: aarp-healthcare.com\www

Trusted Zone: aarpmedicareplans.com\www

Trusted Zone: bcbssc.com\www3

Trusted Zone: charlestoncounty.org\imgweb

Trusted Zone: companionlife.com\www

DPF: {106E49CF-797A-11D2-81A2-00E02C015623} - hxxp://www.alternatiff.com/distribution/alternatiff-ax-w32-2.0.3.cab

DPF: {531C8059-ED3C-481E-B46C-558CF2862F6B} - hxxp://imgweb.charlestoncounty.org/AppNet/activex/OBXWebSelect.cab

DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {93D532DD-85FC-4A92-8254-8DB5437D8690} - hxxp://imgweb.charlestoncounty.org/AppNet/activex/OBXPopup.cab

DPF: {9841D1AE-9C0B-11D3-9452-00105A098C21} - hxxp://www.yadkincorod.org/controls/prntpro2.CAB

DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB

DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer =

TCP: Interfaces\{0BE5B158-5590-44AD-A8EC-09815FC3F406} : DhcpNameServer =

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.2.0\ViProtocol.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

Notify: GoToAssist - c:\program files\citrix\gotoassist\822\G2AWinLogon.dll

Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll

LSA: Authentication Packages = msv1_0 wvauth


================= FIREFOX ===================


FF - ProfilePath - c:\users\jennifer\appdata\roaming\mozilla\firefox\profiles\1ij45ah4.default\

FF - prefs.js: browser.startup.homepage - hxxp://wol.jw.org/en/wol/h/r1/lp-e

FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B7150b8c8-ce69-493a-9532-a69881a7e72a%7D&mid=ff530e29612b47d694a06d791d41a6f3-


FF - component: c:\program files\avg\avg10\firefox4\components\avgssff10.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff5.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff6.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff7.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff8.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff9.dll

FF - component: c:\program files\common files\spigot\wtxpcom\components\WidgiToolbarFF.dll

FF - plugin: c:\progra~1\micros~1\office14\NPAUTHZ.DLL

FF - plugin: c:\progra~1\micros~1\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\11.2.0\npsitesafety.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

FF - plugin: c:\programdata\visan\plugins\npRLSecurePluginLayer.dll

FF - plugin: c:\users\jennifer\appdata\local\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\users\jennifer\appdata\local\mozilla firefox\plugins\NPcol400.dll

FF - plugin: c:\users\jennifer\appdata\local\mozilla firefox\plugins\npCouponPrinter.dll

FF - plugin: c:\users\jennifer\appdata\local\mozilla firefox\plugins\npMozCouponPrinter.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_271.dll

FF - plugin: c:\windows\system32\npdeployJava1.dll

FF - plugin: c:\windows\system32\npmproxy.dll


============= SERVICES / DRIVERS ===============


R0 AFS;AFS;c:\windows\system32\drivers\AFS.SYS [2012-8-21 77004]

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]

R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2010-7-12 54112]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]

R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]

R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2012-7-26 794560]

R2 avgfws;AVG Firewall;c:\program files\avg\avg10\avgfws.exe [2011-3-9 2708024]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2012-1-31 7391072]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R2 vToolbarUpdater11.2.0;vToolbarUpdater11.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\11.2.0\ToolbarUpdater.exe [2012-7-9 935008]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 21968]

R3 k57nd60x;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2011-1-20 273448]

R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2010-8-24 40912]

R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2010-8-24 10448]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-2-3 136176]

S2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxWatch12OEM.exe [2010-9-4 219632]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-9 250056]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-2-2 167264]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-2-3 136176]

S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]

S3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxMediaDB12OEM.exe [2010-9-4 1116656]

S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-1 52224]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-2-2 1343400]

S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]


=============== Created Last 30 ================


2012-08-21 19:56:41 46592 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\Ppbiproc.dll

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmpF2BFC.FOT

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmpE6BFC.FOT

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmpE5BFC.FOT

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmpD8BFC.FOT

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmpCABFC.FOT

2012-08-21 19:55:01 1409 ----a-w- c:\windows\system32\tmp01BFC.FOT

2012-08-21 19:51:14 -------- d-----w- C:\ScanSoft Documentskey_classes_root

2012-08-21 19:51:14 -------- d-----w- c:\program files\ScanSoft

2012-08-21 19:50:49 77004 ----a-w- c:\windows\system32\drivers\AFS.SYS

2012-08-21 19:33:41 279 ----a-w- c:\windows\PaperPortSave.reg

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmpAAE6B.FOT

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmpA8E6B.FOT

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmp8FE6B.FOT

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmp8DE6B.FOT

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmp62F6B.FOT

2012-08-21 14:20:28 1409 ----a-w- c:\windows\system32\tmp56F6B.FOT

2012-08-21 14:13:04 -------- d-----w- C:\Remover

2012-08-21 14:01:38 1409 ----a-w- c:\windows\system32\tmpFA4D2.FOT

2012-08-21 14:01:38 1409 ----a-w- c:\windows\system32\tmpEE4D2.FOT

2012-08-21 14:01:38 1409 ----a-w- c:\windows\system32\tmpD05D2.FOT

2012-08-21 14:01:38 1409 ----a-w- c:\windows\system32\tmp084D2.FOT

2012-08-21 14:01:37 1409 ----a-w- c:\windows\system32\tmp4F3D2.FOT

2012-08-21 14:01:37 1409 ----a-w- c:\windows\system32\tmp324D2.FOT

2012-08-20 21:06:58 116224 ----a-w- c:\windows\_detmp.2

2012-08-20 20:53:02 -------- d-----w- C:\col6302

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmpEC169.FOT

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmpEB169.FOT

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmpDF169.FOT

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmpB2269.FOT

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmp15169.FOT

2012-08-20 20:46:34 1409 ----a-w- c:\windows\system32\tmp08169.FOT

2012-08-20 20:31:28 209192 ----a-w- c:\windows\system32\TABCTL32.OCX

2012-08-20 20:31:27 200704 ----a-w- c:\windows\system32\THREED32.OCX

2012-08-20 20:30:19 1409 ----a-w- c:\windows\system32\tmp99BA1.FOT

2012-08-20 20:30:18 1409 ----a-w- c:\windows\system32\tmpEEAA1.FOT

2012-08-20 20:30:18 1409 ----a-w- c:\windows\system32\tmpD0BA1.FOT

2012-08-20 20:30:18 1409 ----a-w- c:\windows\system32\tmpC3BA1.FOT

2012-08-20 20:30:18 1409 ----a-w- c:\windows\system32\tmpB5BA1.FOT

2012-08-20 20:30:18 1409 ----a-w- c:\windows\system32\tmpA8BA1.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmpEFB65.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmpC5C65.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmp9BC65.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmp70D65.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmp41B65.FOT

2012-08-20 20:17:42 1409 ----a-w- c:\windows\system32\tmp1AB65.FOT

2012-08-20 19:29:20 514560 ----a-w- c:\windows\system32\qdvd.dll

2012-08-20 17:11:22 -------- d-----w- C:\col3927

2012-07-30 18:59:47 -------- d-----w- c:\program files\pdfforge Toolbar

2012-07-30 18:59:47 -------- d-----w- c:\program files\common files\Spigot

2012-07-30 18:59:47 -------- d-----w- c:\program files\Application Updater

2012-07-24 07:38:20 -------- d-----w- c:\users\jennifer\appdata\local\{B1F1F946-8984-425D-BD64-877EC6FEBC0C}

2012-07-24 07:38:10 -------- d-----w- c:\users\jennifer\appdata\local\{934B81B6-5230-41A3-8BB3-19F72E20A52F}

2012-07-23 19:37:44 -------- d-----w- c:\users\jennifer\appdata\local\{E927044A-F5CD-40E4-9D9C-4E8459361333}

2012-07-23 19:37:34 -------- d-----w- c:\users\jennifer\appdata\local\{BEF56F76-1D89-4749-97FC-BA72B72911E8}


==================== Find3M ====================


2012-08-15 14:56:15 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-08-15 14:56:15 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-07-18 17:47:53 2345984 ----a-w- c:\windows\system32\win32k.sys

2012-07-04 21:14:34 41984 ----a-w- c:\windows\system32\browcli.dll

2012-07-04 21:14:34 102912 ----a-w- c:\windows\system32\browser.dll

2012-06-27 05:53:07 981504 ----a-w- c:\windows\system32\wininet.dll

2012-06-27 04:10:55 1638912 ----a-w- c:\windows\system32\mshtml.tlb

2012-06-06 12:49:52 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX

2012-06-06 05:05:52 1390080 ----a-w- c:\windows\system32\msxml6.dll

2012-06-06 05:05:52 1236992 ----a-w- c:\windows\system32\msxml3.dll

2012-06-06 05:03:06 805376 ----a-w- c:\windows\system32\cdosys.dll

2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll

2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll

2012-06-02 19:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll

2012-06-02 19:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe

2012-06-02 04:45:04 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys

2012-06-02 04:45:03 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys

2012-06-02 04:40:59 369336 ----a-w- c:\windows\system32\drivers\cng.sys

2012-06-02 04:40:39 225280 ----a-w- c:\windows\system32\schannel.dll

2012-06-02 04:39:10 219136 ----a-w- c:\windows\system32\ncrypt.dll


============= FINISH: 16:36:21.04 ===============





DDS (Ver_2011-08-26.01)


Microsoft Windows 7 Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 01/27/2011 3:57:47 PM

System Uptime: 08/21/2012 4:17:12 PM (0 hours ago)


Motherboard: Dell Inc. | | 0HN7XN

Processor: Intel® Core2 Duo CPU E7500 @ 2.93GHz | CPU | 2933/1066mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 283 GiB total, 183.814 GiB free.



==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP160: 08/20/2012 3:25:35 PM - Windows Update

RP161: 08/20/2012 3:26:56 PM - Windows Update

RP162: 08/20/2012 3:29:21 PM - Windows Update

RP163: 08/20/2012 3:30:02 PM - Windows Update

RP164: 08/20/2012 3:37:00 PM - Windows Update

RP165: 08/20/2012 4:40:55 PM - Windows Update

RP166: 08/20/2012 4:45:42 PM - Windows Update

RP168: 08/20/2012 4:53:20 PM - Installed WIA and Minimal TWAIN for hp Scanjet 4500-5550

RP169: 08/21/2012 9:58:04 AM - Removed HP Photo and Imaging 2.0 - Scanners

RP170: 08/21/2012 10:04:17 AM - Installed HP Photo and Imaging 2.0 - Scanners

RP171: 08/21/2012 1:26:02 PM - Removed Hyland Web ActiveX Controls.

RP172: 08/21/2012 3:31:32 PM - Removed HP Photo and Imaging 2.0 - Scanners

RP173: 08/21/2012 3:46:10 PM - Installed HP Photo and Imaging 2.0 - Scanners


==== Installed Programs ======================


32 Bit HP CIO Components Installer

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.3)

AVG 2011

Bing Bar

Bing Rewards Client Installer

BioAPI Framework

Broadcom NetXtreme-I Netlink Driver and Management Installer

Business Series Terminals Desktop Assistant v 1.3

Coupon Printer for Windows

Crystal Reports Basic Runtime for Visual Studio 2008

CyberLink PowerDVD 9.5


Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Dell Backup and Recovery Manager

Dell Control Point

Dell ControlPoint Security Manager

Dell Edoc Viewer

Dell Embassy Trust Suite by Wave Systems

Dell Resource CD

Dell Security Device Driver Pack

DirectX 9 Runtime

Document Manager Lite

EMBASSY Security Center

EMBASSY Security Setup


ESC Home Page Plugin


Glary Utilities

Gold Imaging CD - Guilford County NC 2007V

Google Chrome

Google Earth Plug-in

Google Talk (remove only)

Google Toolbar for Internet Explorer

Google Update Helper

GoToAssist Corporate


HP LaserJet 4050 Printing System

HP Memories Disc

HP Photo and Imaging 2.0 - Scanners

HP Product Detection


Java Auto Updater

Java 6 Update 32

Junk Mail filter update

LexisNexis® CD on Folio® 4

LG USB Modem driver

Logitech SetPoint 6.22

MediaFACE 5.0

MediaFACE 5.0 Image Library

Mesh Runtime

Messenger Companion

Microsoft .NET Framework 4 Client Profile

Microsoft Access 2000 SR-1 Runtime

Microsoft Application Error Reporting

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Business 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works 6-9 Converter

Mozilla Firefox (3.6.26)

Mozilla Firefox 10.0.2 (x86 en-US)

Mozilla Firefox 14.0.1 (x86 en-US)

Mozilla Thunderbird 14.0 (x86 en-US)


MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Nortel Networks Desktop Assistant v 1.3

NTRU TCG Software Stack

NVIDIA Drivers

Octoshape add-in for Adobe Flash Player

PaperPort 7.02




pdfforge Toolbar v6.2


Preboot Manager

Private Information Manager

Roxio Activation Module

Roxio BackOnTrack

Roxio Burn

Roxio Creator Starter

Roxio Express Labeler 3

Roxio File Backup

Search Toolbar

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Security Wizards


Shipping Assistant 3.7

Snapshot Viewer

SoftPro - Crystal Reports Bootstrap

SoftPro 360 Client

SoftPro Standard Client

SoftPro Standard Client Setup Support

Sonic CinePlayer Decoder Pack

Tabs3/PracticeMaster Programs

Trusted Drive Manager

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

UPEK TouchChip Fingerprint Reader

VMware Remote Console Plug-in

Wave Infrastructure Installer

Wave Support Software

WIA and Minimal TWAIN for hp Scanjet 4500-5550

Windows Driver Package - Dell Inc. PBADRV System (09/11/2009

Windows Driver Package - Hewlett-Packard Image (12/27/2006

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live Messenger Companion Core

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WordPerfect Office 12

WordPerfect Office ProductCode 1 Key


==== Event Viewer Messages From Past Week ========


08/21/2012 4:26:24 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 1 time(s).

08/21/2012 4:17:45 PM, Error: Microsoft-Windows-TaskScheduler [413] - Task Scheduler service failed to

load tasks at service startup. Additional Data: Error Value: 2147549183.

08/21/2012 4:17:44 PM, Error: Service Control Manager [7001] - The NTRU TSS v1.2.1.29 TCS service

depends on the TPM Base Services service which failed to start because of the following error: The

operation completed successfully.

08/21/2012 4:09:01 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 2 time(s).

08/21/2012 3:58:26 PM, Error: Microsoft-Windows-Application-Experience [205] - The Program

Compatibility Assistant service failed to perform the phase two initialization.

08/21/2012 3:41:52 PM, Error: NetBT [4321] - The name "KGSLNX1 :1d" could not be registered on

the interface with IP address The computer with the IP address did not allow the

name to be claimed by this computer.

08/21/2012 1:44:15 PM, Error: Schannel [36887] - The following fatal alert was received: 70.

08/20/2012 4:41:42 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure:

Windows failed to install the following update with error 0x80070103: Hewlett-Packard - Imaging - HP

Scanjet 4500c/5550c.

08/20/2012 4:25:51 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 6 time(s).

08/20/2012 4:02:13 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 5 time(s).

08/20/2012 3:53:03 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 4 time(s).

08/20/2012 3:46:19 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA)

service terminated unexpectedly. It has done this 3 time(s).

08/14/2012 5:00:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default

permission settings do not grant Local Activation permission for the COM Server application with CLSID

{9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user

JENNIFER\Jennifer SID (S-1-5-21-245568005-737948008-609118383-1000) from address LocalHost (Using

LRPC). This security permission can be modified using the Component Services administrative tool.


==== End Of File ===========================

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  • Root Admin

Hi Jennifer,

I don't see any specific known infection but there are some signs in the Event Logs that could simply be hardware/software/driver conflicts or it could be a possible sign of an infection.

Before we go too far I think you should have someone assist you in scanning your system further for a possible infection and if everything turns out clean then we can go from there trying to see if we can fix it. Basically you have a few services that are crashing for some reason.

Here are the steps needed to get your computer scanned for malware and if needed also cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk


If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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