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Guest michaelnkristy

I am currently having some computer problems and I have tried every way I know to fix it. What happens is that I have random sound clips playing for no apparent reason. Be it a 20 second song clip, advertisement, whatever. It only happens when I am connected to the internet, and when I connect my laptop to my flat screen tv through HDMI when I want to watch a movie. It doesn't happen when disconnect my wifi. Now I know it's not advertisements from a browser because it does it when I shut everything down. It's not a browser playing these sounds, I have pulled up task manager and closed every process except for the mandatory ones. I have rebooted my computer in safe mode and ran a Malwarebytes scan and Kaspersky tdsskiller scan. They both brought up nothing. Neither did a Norton scan nor a Kaspersky scan, I am running Windows 7 on an HP DV4-2142nr 64-bit laptop. Any questions, thoughts, suggestions or recommendations are most welcome. Thanks.

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Hello and welcome to Malwarebytes

I have seen this happen with an infection that is circulating the Internet at this time, more than likely you have that infection running on your system. Please pick one of the options below to get your computer cleaned up.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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