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Infected and many other issues.


DJ84
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Dear Forum, I wish we weren't back, but we are. *gulp* Thank you in advance for all of your invaluable and worthy help. May you all become zillionaires ASAP. :)

In May, my in law came to visit and nothing has worked right since. He installed many games, like League of Legends and something about zombies, Pando, and in addition to the games, he installed a program called BitUtorrent which took over the homepage on each of the 4 profiles on this PC. He also installed illegal hacked software that enabled him to use a Verizon cell phone for free. His stay was short, to say the least.

Anyway, immediately upon seeing that my homepage was taken over,I password protected myself as admin, and started to remove all the programs and block what I could with my firewall. I also did a system restore as far back as I could, but there were no options before he did his damage.

Since then, it's been a crap shoot whether or not the PC works effectively and sometimes we can run Mbam or AVG and sometimes we can't. Auto updates are disabled and so is the security center, and actually, even my administer rights change from day to day.

Last night, we ran a Repair Disk which didn't fix anything that we can see. We decided to run AVG and mbam in safemode, but neither found anything. We finally did a system restore, and while in there, noticed all sorts of unrecognizable programs as restore points. We ended up going back to early June. This morning when I turned on the PC, I was met with a black screen saying the user profiles didn't exist, and the only icon on the desktop was the recycle bin. I hit restart, and it managed to give me the usual screen of 4 profiles. Once I logged into mine, I was met with a security warning that something with the Intel Manager Manger was disabled. Also immediately, AVG Resident Shield popped up with a virus found in Java on my son's profile. I ran my AVG and it showed that I had another virus called Win32/Heur and it was also moved to the vault. I tried to run Mbam again as administrator but it was actually now "corrupt and missing files" so it installed a new one.It still would not run. So I did the chameleon options which I have no idea what happened to that black cmd screen as it disappeared. After that I was able to run a quick scan of Mbam and it showed nothing. Now, here's the kicker - in my AVG vault, it has quite a few viruses that were already removed, yet I recognized 2 of them as being in my Startup via my CCleaner Tools option. I did take screen shots of that info so let me know if that is something you need to see and I'd be happy to upload it.

Well, after many failed attempts, I cannot attach any files for you. I get a message saying "Error The server returned an error during upload."

I will copy and paste both the DDS log and the attach txt.

Many, many thanks in advance. DJ and his Wife.

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 8.0.7601.17514

Run by Steph at 15:37:18 on 2012-08-16

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6007.4803 [GMT -5:00]

.

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe

C:\Windows\system32\WUDFHost.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Windows\System32\hkcmd.exe

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files (x86)\AVG\AVG2012\avgtray.exe

C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\AVG\AVG2012\avgcfgex.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/webhp?rls=ig

mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=dx4831&r=17360210p106p0395v165k49l1r257

BHO: {04B9F54D-99D0-4E25-9757-59B70DCB6820} - No File

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

uRun: [intelManagerManager] rundll32.exe "C:\ProgramData\IntelManagerManager.dll",DllRegisterServer

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

uRun: [AdobeUpdate] C:\Users\Steph\AppData\Local\Adobe\AdobeUpdate\Adobeupdt32.exe

mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

mRun: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe

mRun: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A

mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [Adobe_ID0ENQBO] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE

mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

TCP: DhcpNameServer = 192.168.1.1

TCP: Interfaces\{62DD8A57-1BF2-40A0-8096-4DFFDCC4E759} : DhcpNameServer = 192.168.1.1

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

BHO-X64: {04B9F54D-99D0-4E25-9757-59B70DCB6820} - No File

BHO-X64: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

BHO-X64: ContributeBHO Class: {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

BHO-X64: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll

BHO-X64: AVG Do Not Track - No File

BHO-X64: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO-X64: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

BHO-X64: SmartSelect - No File

TB-X64: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB-X64: Contribute Toolbar: {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe\/Adobe Contribute CS4/contributeieplugin.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun-x64: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

mRun-x64: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe

mRun-x64: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A

mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun-x64: [Adobe_ID0ENQBO] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE

mRun-x64: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

mRun-x64: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHA;AVGIDSHA;C:\Windows\system32\DRIVERS\avgidsha.sys --> C:\Windows\system32\DRIVERS\avgidsha.sys [?]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]

R0 Lbd;Lbd;C:\Windows\system32\DRIVERS\Lbd.sys --> C:\Windows\system32\DRIVERS\Lbd.sys [?]

R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]

R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]

R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]

R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]

R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2012-2-14 193288]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2009-12-29 2314240]

R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\avgidsdrivera.sys --> C:\Windows\system32\DRIVERS\avgidsdrivera.sys [?]

R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\avgidsfiltera.sys --> C:\Windows\system32\DRIVERS\avgidsfiltera.sys [?]

R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;C:\Windows\system32\DRIVERS\e1k62x64.sys --> C:\Windows\system32\DRIVERS\e1k62x64.sys [?]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]

R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]

S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe [2012-7-4 5106744]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 BVRPMPR5a64;BVRPMPR5a64 NDIS Protocol Driver;\??\C:\Windows\system32\drivers\BVRPMPR5a64.SYS --> C:\Windows\system32\drivers\BVRPMPR5a64.SYS [?]

S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2010-2-24 1038088]

S3 mbamchameleon;mbamchameleon;\??\C:\Windows\system32\drivers\mbamchameleon.sys --> C:\Windows\system32\drivers\mbamchameleon.sys [?]

S3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]

S3 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-1-5 652872]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S4 Adobe Version Cue CS4;Adobe Version Cue CS4;C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe [2008-8-15 284016]

S4 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]

S4 Greg_Service;GRegService;C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe [2009-8-28 1150496]

S4 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-18 135664]

S4 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-18 135664]

S4 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2009-11-16 240160]

.

=============== Created Last 30 ================

.

2012-08-16 16:54:36 29808 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys

2012-08-15 23:35:37 -------- d-----w- C:\Windows\SysWow64\FxsTmp

2012-08-15 23:35:37 -------- d-----w- C:\Windows\System32\FxsTmp

.

==================== Find3M ====================

.

2012-06-15 18:57:58 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-06-15 18:57:58 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

.

============= FINISH: 15:37:29.82 ===============

*********attach.txt to follow******

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 2/18/2010 1:17:32 PM

System Uptime: 8/16/2012 3:21:26 PM (0 hours ago)

.

Motherboard: Gateway | | H57M01

Processor: Intel® Core i3 CPU 530 @ 2.93GHz | CPU 1 | 2933/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 919 GiB total, 797.477 GiB free.

D: is CDROM ()

E: is Removable

F: is Removable

G: is Removable

H: is Removable

I: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP168: 5/18/2012 2:39:30 PM - Restore Operation

RP169: 5/18/2012 11:05:21 PM - Windows Update

RP170: 5/19/2012 3:09:54 PM - Windows Modules Installer

RP171: 5/23/2012 4:02:54 PM - before Pan

RP172: 5/23/2012 5:05:17 PM - Installed League of Legends

RP173: 5/25/2012 1:27:03 PM - Removed Adobe Media Player

RP174: 5/26/2012 7:57:33 PM - Removed League of Legends

RP175: 6/17/2012 8:08:45 PM - Windows Update

RP176: 6/17/2012 9:26:49 PM - Installed Microsoft Fix it 50123

RP177: 6/19/2012 11:12:03 AM - Windows Update

RP178: 7/12/2012 12:32:37 AM - Windows Update

RP179: 7/26/2012 12:54:27 PM - Scheduled Checkpoint

RP180: 7/26/2012 1:42:37 PM - Restore Operation

RP181: 7/27/2012 12:27:58 AM - Windows Update

RP182: 8/7/2012 3:08:27 PM - before extractor install

RP183: 8/7/2012 4:26:18 PM - Windows Live Essentials

RP184: 8/7/2012 4:26:31 PM - Installed DirectX

RP185: 8/7/2012 4:26:56 PM - Installed DirectX

RP186: 8/7/2012 4:27:25 PM - WLSetup

RP187: 8/15/2012 6:35:14 PM - Windows Modules Installer

.

==== Installed Programs ======================

.

2007 Microsoft Office Suite Service Pack 2 (SP2)

Acrobat.com

Adobe Acrobat 5.0

Adobe Acrobat 9 Pro - English, Français, Deutsch

Adobe AIR

Adobe Anchor Service CS4

Adobe Asset Services CS4

Adobe Bridge CS4

Adobe CMaps CS4

Adobe Color - Photoshop Specific CS4

Adobe Color EU Extra Settings CS4

Adobe Color JA Extra Settings CS4

Adobe Color NA Recommended Settings CS4

Adobe Color Video Profiles CS CS4

Adobe Contribute CS4

Adobe Creative Suite 4 Web Premium

Adobe CS4 American English Speech Analysis Models

Adobe CS4 French Speech Analysis Models

Adobe CS4 German Speech Analysis Models

Adobe CS4 International English Speech Analysis Models

Adobe CS4 Italian Speech Analysis Models

Adobe CS4 Japanese Speech Analysis Models

Adobe CS4 Korean Speech Analysis Models

Adobe CS4 Spanish Speech Analysis Models

Adobe CSI CS4

Adobe Default Language CS4

Adobe Device Central CS4

Adobe Dreamweaver CS4

Adobe Drive CS4

Adobe Dynamiclink Support

Adobe ExtendScript Toolkit CS4

Adobe Extension Manager CS4

Adobe Fireworks CS4

Adobe Flash CS4

Adobe Flash CS4 Extension - Flash Lite STI en

Adobe Flash CS4 STI-en

Adobe Flash Player 11 ActiveX

Adobe Fonts All

Adobe Illustrator CS4

Adobe Linguistics CS4

Adobe Media Encoder CS4

Adobe Media Encoder CS4 Importer

Adobe Output Module

Adobe PDF Library Files CS4

Adobe Photoshop CS4

Adobe Photoshop CS4 Support

Adobe Reader X (10.1.2)

Adobe Search for Help

Adobe Service Manager Extension

Adobe Setup

Adobe Shockwave Player 11.6

Adobe Soundbooth CS4

Adobe Soundbooth CS4 Codecs

Adobe Type Support CS4

Adobe Update Manager CS4

Adobe Version Cue CS4 Server

Adobe WinSoft Linguistics Plugin

Adobe XMP Panels CS4

AdobeColorCommonSetCMYK

AdobeColorCommonSetRGB

Compatibility Pack for the 2007 Office system

Connect

D3DX10

Gateway InfoCentre

Gateway Recovery Management

Gateway Registration

Gateway ScreenSaver

Gateway Updater

Google Earth

Google Toolbar for Internet Explorer

Google Update Helper

Identity Card

Intel® Control Center

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Java Auto Updater

Java 6 Update 31

JMicron JMB36X Driver

kuler

Malwarebytes Anti-Malware version 1.60.0.1800

Microsoft Digital Image Pro 9

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Works

Microsoft XNA Framework Redistributable 4.0

MSVCRT

PDF Settings CS4

Photoshop Camera Raw

Pixel Bender Toolkit

RealNetworks - Microsoft Visual C++ 2008 Runtime

RealPlayer

Realtek High Definition Audio Driver

RealUpgrade 1.1

Roblox for Steph

Roxio Burn

Roxio Update Manager

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB973704)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft Office Excel 2007 (KB973593)

Security Update for Microsoft Office PowerPoint 2007 (KB957789)

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB969613)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Steam

Suite Shared Configuration CS4

swMSM

Terraria

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2473228)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office InfoPath 2007 (KB976416)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 (KB974561)

Update for Microsoft Office Word 2007 Help (KB963665)

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

Visual C++ 8.0 Runtime Setup Package (x64)

Visual Studio 2008 x64 Redistributables

Welcome Center

Windows Live Communications Platform

Windows Live Essentials

Windows Live Installer

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

.

==== Event Viewer Messages From Past Week ========

.

8/9/2012 12:12:49 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

8/16/2012 3:22:35 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IPsec Policy Agent service to connect.

8/16/2012 3:22:35 PM, Error: Service Control Manager [7000] - The IPsec Policy Agent service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/16/2012 12:46:13 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

8/16/2012 12:42:57 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

8/16/2012 12:05:26 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

8/16/2012 12:05:25 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

8/16/2012 12:05:19 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

8/16/2012 12:03:11 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx64 Avgmfx64 discache spldr Wanarpv6

8/16/2012 1:58:25 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the DHCP Client service, but this action failed with the following error: An instance of the service is already running.

8/16/2012 1:57:25 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the HomeGroup Provider service, but this action failed with the following error: An instance of the service is already running.

8/16/2012 1:57:02 AM, Error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/16/2012 1:56:25 AM, Error: Service Control Manager [7031] - The Windows Event Log service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/16/2012 1:56:25 AM, Error: Service Control Manager [7031] - The Windows Audio service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/16/2012 1:56:25 AM, Error: Service Control Manager [7031] - The TCP/IP NetBIOS Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

8/16/2012 1:56:25 AM, Error: Service Control Manager [7031] - The HomeGroup Provider service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/16/2012 1:56:25 AM, Error: Service Control Manager [7031] - The DHCP Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/16/2012 1:17:27 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx64

8/16/2012 1:16:38 AM, Error: Service Control Manager [7024] - The AVGIDSAgent service terminated with service-specific error %%-536753639.

8/15/2012 5:39:22 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Human Interface Device Access service to connect.

8/15/2012 5:39:22 PM, Error: Service Control Manager [7000] - The Human Interface Device Access service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:21 PM, Error: Service Control Manager [7001] - The Remote Access Connection Manager service depends on the Secure Socket Tunneling Protocol Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:21 PM, Error: Service Control Manager [7001] - The Intel® Matrix Storage Event Monitor service depends on the Windows Management Instrumentation service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Secure Socket Tunneling Protocol Service service to connect.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Secondary Logon service to connect.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Diagnostic Policy Service service to connect.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Telephony service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Program Compatibility Assistant Service service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The IPsec Policy Agent service depends on the Base Filtering Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Internet Connection Sharing (ICS) service depends on the Base Filtering Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The IKE and AuthIP IPsec Keying Modules service depends on the Base Filtering Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Function Discovery Resource Publication service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Distributed Link Tracking Client service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7001] - The Cryptographic Services service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7000] - The Secure Socket Tunneling Protocol Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7000] - The Secondary Logon service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:18 PM, Error: Service Control Manager [7000] - The Diagnostic Policy Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Driver Foundation - User-mode Driver Framework service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Themes service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the TCP/IP NetBIOS Helper service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Network Store Interface Service service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Multimedia Class Scheduler service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Desktop Window Manager Session Manager service to connect.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Windows Firewall service depends on the Base Filtering Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The User Profile Service service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The System Event Notification Service service depends on the COM+ Event System service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Server service depends on the Security Accounts Manager service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Security Accounts Manager service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Print Spooler service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Group Policy Client service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Network Store Interface Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The COM+ Event System service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7001] - The Base Filtering Engine service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The Windows Driver Foundation - User-mode Driver Framework service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The Themes service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The TCP/IP NetBIOS Helper service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The Network Store Interface Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The Multimedia Class Scheduler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:17 PM, Error: Service Control Manager [7000] - The Desktop Window Manager Session Manager service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:16 PM, Error: Microsoft-Windows-Directory-Services-SAM [12291] - SAM failed to start the TCP/IP or SPX/IPX listening thread

8/15/2012 5:39:14 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Audio Endpoint Builder service to connect.

8/15/2012 5:39:14 PM, Error: Service Control Manager [7001] - The Windows Audio service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

8/15/2012 5:39:14 PM, Error: Service Control Manager [7000] - The Windows Audio Endpoint Builder service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:13 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Event Log service to connect.

8/15/2012 5:39:13 PM, Error: Service Control Manager [7000] - The Windows Event Log service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:12 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the RPC Endpoint Mapper service to connect.

8/15/2012 5:39:12 PM, Error: Service Control Manager [7001] - The Remote Procedure Call (RPC) service depends on the RPC Endpoint Mapper service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

8/15/2012 5:39:12 PM, Error: Service Control Manager [7000] - The RPC Endpoint Mapper service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Human Interface Device Access service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The HomeGroup Listener service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/14/2012 12:39:41 PM, Error: Service Control Manager [7031] - The Desktop Window Manager Session Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/11/2012 7:31:36 AM, Error: Service Control Manager [7001] - The Windows Live ID Sign-in Assistant service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

.

==== End Of File ===========================

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Hello again,

I do apologize for adding to my post, but I ran my Mbam again, and it now says I've 2 Trojans called Trojan.SHarpo.PGen. I was asked to reboot my PC to have them removed. I am now running a full scan.

Here is my Mbam log on a quick scan.

Malwarebytes Anti-Malware 1.60.0.1800

www.malwarebytes.org

Database version: v2012.08.16.10

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 8.0.7601.17514

Steph :: STEPH-OFFICE [administrator]

8/16/2012 9:59:15 PM

mbam-log-2012-08-16 (21-59-15).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P

Scan options disabled:

Objects scanned: 261970

Time elapsed: 2 minute(s), 9 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 2

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|IntelManagerManager (Trojan.SHarpro.PGen) -> Data: rundll32.exe "C:\ProgramData\IntelManagerManager.dll",DllRegisterServer -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|AdobeUpdate (Trojan.SHarpro.PGen) -> Data: C:\Users\Steph\AppData\Local\Adobe\AdobeUpdate\Adobeupdt32.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

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Hello DJ84! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.

Note: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

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Hello Maniac, Thank you so much for all you do and from so far away! I hope it's wonderful weather in Bulgaria today. :)

Here is the log file as requested:

ESETSmartInstaller@High as CAB hook log:

OnlineScanner64.ocx - registred OK

OnlineScanner.ocx - registred OK

If you don't mind, I'd like to ask a few questions. First, the above log for Eset says everything is Ok, but it did find 2 trojans as fake Java downloaders? Do you think an uninstall of Java and then a reinstall is a good idea? We have both the 32 bit and 64 bit versions installed.

Also, the Malwarebytes Icon that sits in my quick launch bar at the bottom of my desktop disappeared last night, and in its place is a graphic used when a link is missing or corrupt. Yet, I can click on it, Mbam asks for permission to launch, and I can then start it up. This PC has 4 profiles, and Mbam is now gone from the other 3. In the past the kids have all been able to run a quick scan per profile, they just couldn't "update" as that was only an option available to our Admin profile. Is one copy of Mbam in the admin profile, good enough to scan the entire PC or should each profile have thier own copy?

The other night, before we ran the repair disk, we saved "Favorites" "Documents" "Desktop" and the "Pictures/Music/Video" information from all 4 profiles to a Seagate external harddrive in case this was bad and we ended up having to do a reformat. Is it possible that I have copied any of these viruses? I did not save any system folders, nor had I unchecked the "hide system folders" at that time as we did that before running the DDS.

I am still unable to access anything involving security or automatic updates. I know we're not done yet, but just letting you know in case it should be working by now.

One thing I am confused about is the amount of profiles that are now on my PC. There used to only be 5. 1-Mom/Dad, 2-Son, 3-Son, 4-Daughter, 5 Guest profile. Now there is 8. 1-All Users, 2-Default, 3-Default User, 4-Mom/Dad, 5-Son, 6-Son, 7-Daughter, 8-Public. Any chance this is from unchecking the "hide system folders" or is this something to be concerned about.

And lastly, reading through the forums here and at bleeping computer, many people spoke of using Autoruns to stop things from starting up. I have downloaded it, but have not used it. I was wondering if this would be a good option, as using "manage add-ons" to disable startups, as well as using the CCleaner options to disable startups, hasn't worked well. I would appreciate your thoughts on this issue.

Did you know the human brain weighs 8 pounds? ;) Sorry-cheesy reference to the kid that asks a hundred questions in the movie Jerry McGuire. My apologies for all the questions!

Thank you again for all of your help and please have a wonderful day. :)

Sincerely, DJ's wife.

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Hello Maniac, I hope I didn't "tilt" this thread with all of my questions. ;) I'm sure you are busy, but thought I would add a couple of updates. First, in case you get the chance to reply to us sometime in the next few days, we will be camping, but will be back home on Sunday. :)

Also, Malwarebytes IS still on all 4 profiles. I had assumed incorrectly that they were "gone" from the other 3, because the desktop and quicklaunch icons were gone. I can enter each profile and add them back. The same thing goes for Ccleaner.

My system security center is still unaccessible and automatic updates are as well.

And a new question for you - when I log on this PC, it's unable to connect to the internet for several minutes. We do have a router that services this PC, a laptop and another PC in our office, yet we are not networked to share anything and I am not a wireless connection. It says it's trying to find my network. Is this something that is virus related, or possibly something I've disabled or enabled?

Thank you again for all of your help, we are most grateful!

Sincerely, DJ and Wife

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If you don't mind, I'd like to ask a few questions. First, the above log for Eset says everything is Ok, but it did find 2 trojans as fake Java downloaders? Do you think an uninstall of Java and then a reinstall is a good idea? We have both the 32 bit and 64 bit versions installed.

What you need to do in this case is as follows:

javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older versions of Java components and upgrade the application.

Upgrading Java :

Please download JavaRa to your desktop and unzip it to its own folder

  • Run JavaRa.exe, then click Remove JRE.
  • Run the built-in uninstallers for all copies of java listed
  • Click the Next button
  • Click the Next button again
  • Click the Java Manual Download link
  • A browser window will open with the Java download page
  • Click the Windows Offline (32-bit) or Windows Offline (64-bit) link to download Java (based on your system's version)
  • Run the installer
  • Close JavaRa

The other night, before we ran the repair disk, we saved "Favorites" "Documents" "Desktop" and the "Pictures/Music/Video" information from all 4 profiles to a Seagate external harddrive in case this was bad and we ended up having to do a reformat. Is it possible that I have copied any of these viruses? I did not save any system folders, nor had I unchecked the "hide system folders" at that time as we did that before running the DDS.

If you want, you could restore them, but make sure your AV protection is up-to-date before do that.

Is there any error or something strange? That's strange, so let's check it:

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please copy and paste the log to your reply.

One thing I am confused about is the amount of profiles that are now on my PC. There used to only be 5. 1-Mom/Dad, 2-Son, 3-Son, 4-Daughter, 5 Guest profile. Now there is 8. 1-All Users, 2-Default, 3-Default User, 4-Mom/Dad, 5-Son, 6-Son, 7-Daughter, 8-Public. Any chance this is from unchecking the "hide system folders" or is this something to be concerned about.

This is normal, the system created them by default.

And lastly, reading through the forums here and at bleeping computer, many people spoke of using Autoruns to stop things from starting up. I have downloaded it, but have not used it. I was wondering if this would be a good option, as using "manage add-ons" to disable startups, as well as using the CCleaner options to disable startups, hasn't worked well. I would appreciate your thoughts on this issue.

It is important for system performance. If you want a program to run together with the system or not. You can do it manually, without the need for this program. More about startup programs here:

http://windows.microsoft.com/is-IS/windows7/Optimize-Windows-7-for-better-performance

And a new question for you - when I log on this PC, it's unable to connect to the internet for several minutes. We do have a router that services this PC, a laptop and another PC in our office, yet we are not networked to share anything and I am not a wireless connection. It says it's trying to find my network. Is this something that is virus related, or possibly something I've disabled or enabled?

If there is some specific problem, I could check with Farbar Service Scanner.

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Hello Maniac,

I just wanted to quickly post and let you know that we have returned from camping and will begin your instructions immediately. Thank you so much for your help.

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post-76760-0-50564500-1346363967.jpgpost-76760-0-95030900-1346363989.jpg

Hello Maniac! Sorry that the images are posting first.

We've proceeded a bit farther, but are still having problems.

Firstly, we downloaded and ran the JavaRa.exe, but still are unsure if it worked correctly. It says that it is unable to continue working and the logfile says it's unable to remove a bunch of files regarding Firefox Mozilla, which we do not use. I'm attaching the log file from the operation and also a screen shot of what it says to us. We did however, uninstall both Java's 32 bit and 64 bit and installed the newest version available Java 7 Update 6 - 64 bit.

We also ran the FFS and are posting that log file as well.

I also am still unable to access my security center. Windows update ran and ran and ran and then gave me a screen I hadn't seen before also with a message that it could not be opened. I have taken a screen shot of that as well for you to view.

JavaRa.log

JavaRa 1.16 Removal Log.Report follows after line.------------------------------------The JavaRa removal process was started on Tue Aug 28 19:42:13 2012

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.Found and removed: JavaScript1.1Found and removed: JavaScript1.1 AuthorFound and removed: JavaScript1.2Found and removed: SOFTWARE\JavaSoftFound and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}------------------------------------Finished reporting.JavaRa 1.16 Removal Log.Report follows after line.------------------------------------The JavaRa removal process was started on Tue Aug 28 20:03:11 2012

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.Found and removed: JavaPlugin.FamilyVersionSupportFound and removed: SOFTWARE\Classes\JavaPlugin------------------------------------Finished reporting.Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}Found and removed: Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DBC80044-A445-435B-BC74-9C25C1C588A9}Found and removed: Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435B-BC74-9C25C1C588A9}There was an error removing \Mozilla Firefox\extensions\. The error returned was 124.There was an error removing \Mozilla Firefox\extensions\. The error returned was 124.There was an error removing \Mozilla Firefox\extensions\. The error returned was 124.

FSS.txt

Farbar Service Scanner Version: 06-08-2012

Ran by Steph (administrator) on 30-08-2012 at 16:15:31

Running from "C:\Users\Steph\Desktop"

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Disabled. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

Other Services:

==============

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\ipnathlp.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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Hello Maniac,

Here is the new FSS log:

Farbar Service Scanner Version: 06-08-2012

Ran by Steph (administrator) on 02-09-2012 at 11:27:33

Running from "C:\Users\Steph\Desktop"

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is OK.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

Other Services:

==============

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\ipnathlp.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

Thank you for your time and help with all of our problems.

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SUCCESS with the Updates!!! Wow, so many since being shut off in May.

Also, we went ahead and defragged and installed autoruns. Once we opened up autoruns, we noticed under the user "NT Authority System" that updates was unchecked so we checked it.

We didn't go much farther then that, as it's a little confusing what to disable since my kids are really into Minecraft and make little videos of thier minecraft worlds and then put them on youtube. I will spend some time finding some info on all of that.

Thank you so much, Maniac. I really hope that things go well from here on out. If not, we know where to come. You guys are the best. Many, many thanks. DJ and wife.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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