geoffPp Posted August 16, 2012 ID:586165 Share Posted August 16, 2012 All I can get is this in the command window:MBAM – Chameleon ver. 1.62.0Press any key to continueDriver is already installedActivating driver …...Done!Enabling driver …...Done!Malwarebytes Anti-malware not foundTrying to run mbam-setup, please waitmbam-setup not foundTrying to download it from the web, please wait@@@ At this point Secure whatsits popped up stating it had blocked an attempt to access the InternetDownload failed, retry …Download failed, retry …Can'n [sic] download mbam-setupFailed to run mbam-setupTrying to to update Malwarebytes Anti-malware, please waitKilling known malicious processes, please waitFailed to run mbam-killer.exe@@@ At this point Secure whatsits popped up at system-tray stating mbam-killer.exe is infectedTrying to run Malwarebytes Anti-malware, please waitFailed tto run Malwarebytes Anti-malwareDisabling protection driverFailed to disable protection driverPress any key to continueAnd the blooming Shield continues to bounce along.BTW, I have restarted the computer - twice, so as to boot to Linux to be able to type this spiel.Regards,Geoff Link to post Share on other sites More sharing options...
exile360 Posted August 17, 2012 ID:586385 Share Posted August 17, 2012 Greetings I'm sorry to hear you're having problems with this nasty rogue. It is quite possible that it's changed its tactics as these rogues (and of course other forms of malware) will often do so in order to guard against removal.The first thing I would suggest is downloading a copy of mbam-setup from this page using a clean computer that can actually reach our website (I expect the rogue will prevent you from navigating there on the infected system).Once you have the setup file, make certain it is named mbam-setup and then place the file in the same location where you have Malwarebytes Chameleon, then try running Chameleon again. Hopefully that will get it installed for you and will remove the rogue.If that doesn't do the trick or Malwarebytes Anti-Malware fails to find the rogue because it could not update its database, then I would suggest doing the following in order to receive assistance with getting rid of this nasty infection:Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.One of the expert helpers there will give you one on one assistance when one becomes available.Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.Good luck, and I hope that you're able to make short work of eliminating that nasty rogue. Link to post Share on other sites More sharing options...
geoffPp Posted August 17, 2012 Author ID:586605 Share Posted August 17, 2012 thanks, exile.But I am confused now: the chameleon folder already contains mbam-setup.I havethe chameleon folder on a thumb-drive and have been trying to run mbam from that, rather than copying it onto desktop.Also I notice there is nothing mbam-related in the program-files on C: even after several attempts at running iexplore.exe from within the flash-drive (see my original post)Geoff Link to post Share on other sites More sharing options...
exile360 Posted August 17, 2012 ID:586613 Share Posted August 17, 2012 I see. I saw that Chameleon was trying to download mbam-setup, that's why I suggested including it.Try again, but this time place the folder with Chameleon and mbam-setup onto the desktop of the infected PC and see if that works. Chameleon should recognize that it already has mbam-setup.exe as long as mbam-setup.exe is in the same folder with the Chameleon executable that you're trying to run, but as seen above in the output you wrote up from Chameleon, it did not (it showed "mbam-setup not found"). Link to post Share on other sites More sharing options...
geoffPp Posted August 18, 2012 Author ID:586833 Share Posted August 18, 2012 Exile360, Sir,You are either brilliant or just plain bloody good!Followed your suggestion, et voila.On payday I will invest mypension in a full copy now I know it works.Many, many thanks.Geoff Link to post Share on other sites More sharing options...
exile360 Posted August 18, 2012 ID:586887 Share Posted August 18, 2012 Excellent, I'm glad that did the trick for you and I'm happy to help .Please let us know if you have any further issues or questions.Thanks Link to post Share on other sites More sharing options...
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