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No internet on windows 7 (wifi or LAN) after running Malware bytes.


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Hello I am a definate newby when it comes to this sort of thing. I recieved a zeroacces trojan on a work laptop. (Lenovo x220 running windows 7) I am not sure how I even recieved it. I only noticed after my work VPN stopped working and MCAFFE popped up every other second saying that zeroacces trojan had been deleted. I ran MALWARE Bytes in hopes this would definatley kill any trojans or viruses. After the program ran it detected and removed the trojans and asked me to reboot my system. After this was complete my computer would not connect to the internet via wifi or LAN. The computer recognizes wireless networks but cannot connect. It does nothing when its hard wired in. Also when I go to Control Panel>Network and Internet>Network Connections the whole page is blank I cannot see any connections.????

Please help me get this resolved!

Thank you all for your patience and help in advance.

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Thank you for your response. I have tried to restore my computer twice however both attempts failed. There are two days I can restore too its a new pc. The days are 8/8/12,8/7/12. there are numerous times during those 2 days that I can restore back to. I haven't tried them all however. I just picked one point on 8/8/12 and one on 8/7/12. They both failed.

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No, there's no files or folders in the registry........

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please copy and paste the log to your reply.

MrC

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Farbar Service Scanner Version: 06-08-2012

Ran by nietoa1 (administrator) on 16-08-2012 at 07:47:13

Running from "D:\"

Microsoft Windows 7 Enterprise Service Pack 1 (X86)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Dnscache Service is not running. Checking service configuration:

The start type of Dnscache service is OK.

The ImagePath of Dnscache service is OK.

The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:

The start type of Dhcp service is OK.

The ImagePath of Dhcp service is OK.

The ServiceDll of Dhcp service is OK.

Nsi Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open Nsi registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open Nsi registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open Nsi registry key. The service key does not exist.

Connection Status:

==============

Attempt to access Local Host IP returned error: Localhost is blocked: Other errors

LAN connected.

Attempt to access Google IP returned error: Other errors

Attempt to access Google.com returned error: Other errors

Attempt to access Yahoo IP returned error: Other errors

Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:

=============

mpsdrv Service is not running. Checking service configuration:

The start type of mpsdrv service is OK.

The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.

Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.

Unable to retrieve ServiceDll of MpsSvc. The value does not exist.

bfe Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Firewall Disabled Policy:

==================

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

"EnableFirewall"=DWORD:0

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

wscsvc Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Windows Update:

============

wuauserv Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

PlugPlay Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Other Services:

==============

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.

Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.

Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcore.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

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Check these services and make sure it's set to automatic

Dnscache Service is not running. <---auto

Dhcp Service is not running <-----auto

http://www.sevenforu...rt-disable.html

------------------------------------------

Then download nsi.reg to your desktop > double click on it and allow it to merge into registry:

http://download.blee...vices/7/nsi.reg

Reboot and let me know, MrC

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MrC it appears that after reboot my wireless and LAN are working! Thank you!

I did notice that in control panel>all control panel items>network and sharing center the network is still unkown? The icon in the lower right corner shows that nothing is connected but when I open it it says it is? As of right now I am just happy that the internet is working again.

Do you have any other options to further restore the computer to its original pre MB status?

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Farbar Service Scanner Version: 06-08-2012

Ran by nietoa1 (administrator) on 16-08-2012 at 08:59:14

Running from "D:\"

Microsoft Windows 7 Enterprise Service Pack 1 (X86)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

mpsdrv Service is not running. Checking service configuration:

The start type of mpsdrv service is OK.

The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.

Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.

Unable to retrieve ServiceDll of MpsSvc. The value does not exist.

bfe Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.

Firewall Disabled Policy:

==================

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

"EnableFirewall"=DWORD:0

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

wscsvc Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Windows Update:

============

wuauserv Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

PlugPlay Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Other Services:

==============

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.

Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.

Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcore.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

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Windows Firewall:

=============

mpsdrv Service is not running. Checking service configuration: <----------make sure this service is running > set to auto

The start type of mpsdrv service is OK.

The ImagePath of mpsdrv service is OK.

-----------------------------------------

As you did before > download each one of these > double click on it and allow it to merge into the registry, reboot after they are all installed:

http://download.blee...es/7/MpsSvc.reg

http://download.blee...vices/7/BFE.reg

http://download.blee...es/7/wscsvc.reg

http://download.blee.../7/wuauserv.reg

http://download.blee...ices/7/BITS.reg

Let me know, MrC

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Farbar Service Scanner Version: 06-08-2012

Ran by nietoa1 (administrator) on 16-08-2012 at 17:48:46

Running from "D:\"

Microsoft Windows 7 Enterprise Service Pack 1 (X86)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

MpsSvc Service is not running. Checking service configuration:

The start type of MpsSvc service is OK.

The ImagePath of MpsSvc service is OK.

The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:

The start type of bfe service is OK.

The ImagePath of bfe service is OK.

The ServiceDll of bfe service is OK.

Firewall Disabled Policy:

==================

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

"EnableFirewall"=DWORD:0

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

PlugPlay Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Checking ImagePath: ATTENTION!=====> Unable to open PlugPlay registry key. The service key does not exist.

Other Services:

==============

Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.

Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.

Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to open SharedAccess registry key. The service key does not exist.

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcore.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\system32\ipnathlp.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

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