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Hi,

My much loved MBAM now crashes during a full scan (at varying points and times). The quick scan is fine. Nothing has changed on my PC, it just started to crash after an update a 2 or 3 weeks ago. Removing and re-installing and failed to resolve the problem. (v1.34).

Brian

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Hi Brian,

Well not sure what's going on but let's start here please. Just post what you can.

Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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Hi,

My much loved MBAM now crashes during a full scan (at varying points and times). The quick scan is fine. Nothing has changed on my PC, it just started to crash after an update a 2 or 3 weeks ago. Removing and re-installing and failed to resolve the problem. (v1.34).

Brian

Hey brian. I also had the same problem after a update they did and ive solved the problem on my end. Not sure if it will solve yours but hey a little info never hurt anyone. I found out malwarebytes for some people. The real time mbam protection is conflicting with other internet security programs. Turn off mbam real time protection if you paid and do a full scan and when its done turn protection back on.

Good luck.

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