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MBAM, Avast and MSE won't start or update


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I have friend with a pc running Windows XP service pack 3 that started going to some weird sites on IE. It had MSE running which then stated that it was switched off and wouldn't start again. So I uninstalled and put avast free on. I also put on super anti-spyware and malbytes malware. All 3 scanned and found various things. (spyware first, avast second, malware third). Avast then scanned again and did a boot time scan which found and quarantined about 30 things, which i then cleared out. Now chrome started to behave strangely and IE now wouldn't load any pages. So I did another set of scans which finished with a boot time avast scan - now avast says web shield and mail shield are switched off - fix now and turn on have no effect.

I have tried Kaspersky TDSSKiller, Avast Anti-Rootkit and GMER. (locked files are sptd.sys and safeboot.sys).

no joy. Tried re-installing MSE - wont connect to the net for updates - so wont work - wont scan as service isnt installed. (now uninstalled again.

I suspect this PC has quite a devious rootkit/trojan/malware combo. Can anyone help?

After a reboot and boot time scan with avast for the second time - MBAM won't update and Outlook won't start.

I have attached various logs for you to look at. Will a hijack this be worth doing too?

aswMBR.txt

mbam-log-2012-08-13 (16-47-17).txt

mbam-log-2012-08-14 (12-58-32).txt

OTL.Txt

SUPERAntiSpyware Scan Log - 08-10-2012 - 14-54-35.log

SUPERAntiSpyware Scan Log - 08-14-2012 - 02-43-08.log

SUPERAntiSpyware Scan Log - 08-14-2012 - 15-11-20.log

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Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

fivealive

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