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MBAM, Avast and MSE won't start or update

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I have friend with a pc running Windows XP service pack 3 that started going to some weird sites on IE. It had MSE running which then stated that it was switched off and wouldn't start again. So I uninstalled and put avast free on. I also put on super anti-spyware and malbytes malware. All 3 scanned and found various things. (spyware first, avast second, malware third). Avast then scanned again and did a boot time scan which found and quarantined about 30 things, which i then cleared out. Now chrome started to behave strangely and IE now wouldn't load any pages. So I did another set of scans which finished with a boot time avast scan - now avast says web shield and mail shield are switched off - fix now and turn on have no effect.

I have tried Kaspersky TDSSKiller, Avast Anti-Rootkit and GMER. (locked files are sptd.sys and safeboot.sys).

no joy. Tried re-installing MSE - wont connect to the net for updates - so wont work - wont scan as service isnt installed. (now uninstalled again.

I suspect this PC has quite a devious rootkit/trojan/malware combo. Can anyone help?

After a reboot and boot time scan with avast for the second time - MBAM won't update and Outlook won't start.

I have attached various logs for you to look at. Will a hijack this be worth doing too?


mbam-log-2012-08-13 (16-47-17).txt

mbam-log-2012-08-14 (12-58-32).txt


SUPERAntiSpyware Scan Log - 08-10-2012 - 14-54-35.log

SUPERAntiSpyware Scan Log - 08-14-2012 - 02-43-08.log

SUPERAntiSpyware Scan Log - 08-14-2012 - 15-11-20.log

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Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.


OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.


  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.


If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


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