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Hello Malwarebytes community!

A friend came to me the other day, she is a co-worker and simply stated that her computer was acting strange. After looking it over, her Symantic Endpoint Protection virus protection kept popping up saying it has detected Trojan.ZeroAccess (and sometimes Trojan.ZeroAccess.C) rootkit and has deleted it. However after a few minutes it comes back up with the same message. By the way, she is running Windows 7 PRO SP1.

I have tried multiple virus removals to no avail. MBAM, SuperAntiSpyware, and Kaspersky. With Kaspersky it said that system32\services.exe was infected, it deleted that file, rebooted, and the computer crashed and would not boot up! Luckily I had created a restore before attemping to remove the virus myself and was able to get back with the windows startup repair tool.

Anyways, now I'm back to square one, and I could really use someone's help in removing this! Here is an MBAM log and DDS report (attached as .txt logs).

Thank you to anyone kind enough to lend me a hand, it is much appreciated!!! :) :) :)

Attach.txt

DDS.txt

mbam-log-2012-08-14 (07-59-27).txt

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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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Here you go......

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.<------

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:



    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

    [*]Select Command Prompt

    [*]In the command window type in notepad and press Enter.

    [*]The notepad opens. Under File menu select Open.

    [*]Select "Computer" and find your flash drive letter and close the notepad.

    [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

    [*]The tool will start to run.

    [*]When the tool opens click Yes to disclaimer.

    [*]Press Scan button.

    [*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

    services.exe

    [*]Now press the Search button

    [*]When the search is complete, search.txt will also be written to your USB

    [*]Type exit and reboot the computer normally

    [*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

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Hiya MrC!

Let's go ahead and try to get this PC cleaned up!

Here are the log files from Farbar:

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 14-08-2012

Ran by SYSTEM at 14-08-2012 10:41:33

Running from F:\AVFiles

Windows 7 Professional Service Pack 1 (X86) OS Language: English(US)

The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [igfxTray] C:\Windows\system32\igfxtray.exe [142680 2011-04-10] (Intel Corporation)

HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [176472 2011-04-10] (Intel Corporation)

HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [175448 2011-04-10] (Intel Corporation)

HKLM\...\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s [10082920 2011-05-03] (Realtek Semiconductor)

HKLM\...\Run: [NUSB3MON] "C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [113288 2011-04-14] (Renesas Electronics Corporation)

HKLM\...\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" [254696 2011-04-08] (Sun Microsystems, Inc.)

HKLM\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe" [35736 2011-01-30] (Adobe Systems Incorporated)

HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [932288 2010-11-10] (Adobe Systems Incorporated)

HKLM\...\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [115560 2010-05-06] (Symantec Corporation)

HKLM\...\Run: [PeachtreePrefetcher.exe] C:\Program Files\Sage\Peachtree\PeachtreePrefetcher.exe /configfile:peachtreeprefetcher.winstart.config [x]

HKLM\...\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE [x]

HKLM\...\Run: [EEventManager] "C:\Program Files\Epson Software\Event Manager\EEventManager.exe" [976832 2009-12-17] (SEIKO EPSON CORPORATION)

HKLM\...\Run: [FUFAXSTM] "C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe" [847872 2009-12-02] (SEIKO EPSON CORPORATION)

HKLM\...\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot [296056 2012-01-04] (RealNetworks, Inc.)

HKLM\...\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray [462920 2012-07-03] (Malwarebytes Corporation)

HKU\eliana\...\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background [4283256 2011-05-13] (Microsoft Corporation)

HKU\eliana\...\Run: [WorkForce 840(Network)] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIGMA.EXE /FU "C:\Windows\TEMP\E_SE05B.tmp" /EF "HKCU" [201216 2010-01-12] (SEIKO EPSON CORPORATION)

Winlogon\Notify\igfxcui: igfxdev.dll (Intel Corporation)

Winlogon\Notify\LBTWlgn: c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll [X]

Tcpip\Parameters: [DhcpNameServer] 192.168.1.2

Startup: C:\Users\All Users\Start Menu\Programs\Startup\Jabbin - Shortcut.lnk

ShortcutTarget: Jabbin - Shortcut.lnk -> C:\jabbinwin\Jabbin.exe (No File)

Startup: C:\Users\All Users\Start Menu\Programs\Startup\Logitech SetPoint.lnk

ShortcutTarget: Logitech SetPoint.lnk -> C:\Program Files\Logitech\SetPoint\SetPoint.exe (Logitech, Inc.)

================================ Services (Whitelisted) ==================

2 ABBYY.Licensing.FineReader.Sprint.9.0; "C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe" -service [759048 2009-05-14] (ABBYY)

2 ccEvtMgr; "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon [108392 2010-05-06] (Symantec Corporation)

2 ccSetMgr; "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon [108392 2010-05-06] (Symantec Corporation)

2 EpsonBidirectionalService; C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe [94208 2006-12-19] (SEIKO EPSON CORPORATION)

2 eventlog; C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted [20992 2009-07-13] (Microsoft Corporation)

3 LiveUpdate; "C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE" [3093880 2010-02-17] (Symantec Corporation)

2 MBAMService; "C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe" [655944 2012-07-03] (Malwarebytes Corporation)

3 Peachtree SmartPosting 2011; "C:\Program Files\Sage\Peachtree\SmartPostingService2011.exe" [43848 2011-10-25] (Sage Software, Inc.)

2 psqlWGE; "C:\Program Files\Pervasive Software\PSQL\bin\w3dbsmgr.exe" -service -srde [435496 2010-04-10] (Pervasive Software Inc.)

2 SmcService; "C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe" [1885488 2010-08-05] (Symantec Corporation)

4 SNAC; "C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE" [357704 2010-07-01] (Symantec Corporation)

2 Symantec AntiVirus; "C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe" [1832072 2010-07-01] (Symantec Corporation)

2 uvnc_service; "C:\Program Files\UltraVNC\WinVNC.exe" -service [2016504 2011-05-18] (UltraVNC)

========================== Drivers (Whitelisted) =============

3 e1cexpress; C:\Windows\System32\DRIVERS\e1c6232.sys [266920 2011-05-04] (Intel Corporation)

1 eeCtrl; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [376480 2012-08-09] (Symantec Corporation)

3 EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [106656 2012-08-13] (Symantec Corporation)

3 LEqdUsb; C:\Windows\System32\Drivers\LEqdUsb.Sys [40720 2009-06-17] (Logitech, Inc.)

3 LHidEqd; C:\Windows\System32\Drivers\LHidEqd.Sys [10384 2009-06-17] (Logitech, Inc.)

3 LMouFilt; C:\Windows\System32\DRIVERS\LMouFilt.Sys [37392 2009-06-17] (Logitech, Inc.)

3 MBAMProtector; \??\C:\Windows\system32\drivers\mbam.sys [22344 2012-07-03] (Malwarebytes Corporation)

3 mv2; C:\Windows\System32\DRIVERS\mv2.sys [12904 2011-06-13] (UVNC BVBA)

3 NAVENG; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20120813.019\NAVENG.SYS [87928 2012-07-16] (Symantec Corporation)

3 NAVEX15; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20120813.019\NAVEX15.SYS [1589752 2012-07-16] (Symantec Corporation)

3 nusb3hub; C:\Windows\System32\DRIVERS\nusb3hub.sys [67456 2011-04-13] (Renesas Electronics Corporation)

3 nusb3xhc; C:\Windows\System32\DRIVERS\nusb3xhc.sys [161024 2011-04-13] (Renesas Electronics Corporation)

1 SASDIFSV; \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS [12872 2010-02-17] (SUPERAdBlocker.com and SUPERAntiSpyware.com)

1 SASKUTIL; \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS [67656 2010-05-10] (SUPERAdBlocker.com and SUPERAntiSpyware.com)

1 SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys [421424 2009-12-18] (Symantec Corporation)

1 SRTSP; C:\Windows\System32\Drivers\SRTSP.SYS [283184 2010-03-08] (Symantec Corporation)

3 SRTSPL; C:\Windows\System32\Drivers\SRTSPL.SYS [320944 2010-03-08] (Symantec Corporation)

1 SRTSPX; C:\Windows\System32\Drivers\SRTSPX.SYS [43696 2010-03-08] (Symantec Corporation)

3 SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT.SYS [125488 2011-06-10] (Symantec Corporation)

3 SYMREDRV; C:\Windows\System32\Drivers\SYMREDRV.SYS [26416 2009-09-03] (Symantec Corporation)

1 SYMTDI; C:\Windows\System32\Drivers\SYMTDI.SYS [188080 2009-09-03] (Symantec Corporation)

========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============

2012-08-14 10:41 - 2012-08-14 10:41 - 00000000 ____D C:\FRST

2012-08-14 06:18 - 2012-08-14 06:18 - 00000000 ____D C:\Users\eliana\Desktop\RK_Quarantine

2012-08-14 06:17 - 2012-08-14 05:07 - 01558528 ____A C:\Users\eliana\Desktop\RogueKiller.exe

2012-08-14 05:36 - 2012-08-14 05:36 - 00000000 ____D C:\Users\eliana\AppData\Local\{3FF88B39-D4C7-494B-8081-33CA81692D6E}

2012-08-14 04:59 - 2012-08-14 03:58 - 00607260 ____R (Swearware) C:\Users\eliana\Desktop\dds.scr

2012-08-13 15:22 - 2012-08-13 15:22 - 00000000 ____D C:\Users\eliana\AppData\Local\{F7F84F50-7CA1-443F-98E6-64C37BE6E6D8}

2012-08-13 15:22 - 2012-08-13 15:22 - 00000000 ____D C:\Users\eliana\AppData\Local\{BCB8217F-97B8-4647-A217-38E64895DCFA}

2012-08-13 15:19 - 2012-08-13 15:19 - 00000000 __SHD C:\Windows\System32\%APPDATA%

2012-08-13 15:17 - 2012-08-13 15:17 - 00000000 ____D C:\Users\eliana\AppData\Local\{CE3E5A0D-E1AB-47C8-AA00-9879470C7DCB}

2012-08-13 15:17 - 2012-08-13 15:17 - 00000000 ____D C:\Users\eliana\AppData\Local\{C3C564FE-828F-49DD-B030-E0BBAC563CF9}

2012-08-13 15:15 - 2012-08-13 15:15 - 239345754 ____A C:\Windows\MEMORY.DMP

2012-08-13 15:15 - 2012-08-13 15:15 - 00135216 ____A C:\Windows\Minidump\081312-14383-01.dmp

2012-08-13 15:15 - 2012-08-13 15:15 - 00000000 ____D C:\Windows\Minidump

2012-08-13 14:50 - 2012-08-13 14:50 - 00000000 ____D C:\Users\All Users\Kaspersky Lab

2012-08-13 14:00 - 2012-08-13 14:00 - 00000000 ____D C:\Users\eliana\AppData\Local\{3C4BEE59-984B-4BD5-BC66-DCC0D3AA6B1D}

2012-08-13 14:00 - 2012-08-13 14:00 - 00000000 ____D C:\Users\eliana\AppData\Local\{23F7646A-830A-4E82-BB13-27B54F91910D}

2012-08-13 13:48 - 2012-08-13 13:48 - 00000000 ____D C:\Users\eliana\AppData\Local\{6662E746-D156-4482-9D92-C5149CC5F4F5}

2012-08-13 13:48 - 2012-08-13 13:48 - 00000000 ____D C:\Users\eliana\AppData\Local\{14CD50C9-B302-4BAD-805E-F956B6BA3D24}

2012-08-13 13:31 - 2012-08-13 18:14 - 00000000 ____D C:\Users\eliana\Desktop\VRemoval

2012-08-13 13:24 - 2012-08-13 13:24 - 05678424 ____A (Symantec Corporation) C:\Users\eliana\Downloads\Sep_SupportTool.exe

2012-08-13 13:07 - 2012-08-13 13:07 - 00000000 ____D C:\Users\eliana\AppData\Local\{DF5A92EF-76CF-4DE6-96B5-C4F8E6A2F87D}

2012-08-13 13:07 - 2012-08-13 13:07 - 00000000 ____D C:\Users\eliana\AppData\Local\{6004B93B-3508-412C-B1CD-F0EE0061767E}

2012-08-13 10:09 - 2012-08-13 10:09 - 00000000 ____D C:\Users\eliana\AppData\Roaming\SUPERAntiSpyware.com

2012-08-13 07:05 - 2012-08-13 07:05 - 00000000 ____D C:\Users\eliana\AppData\Local\{E255B1E6-2D1C-4C89-B437-F18202F1F495}

2012-08-13 07:05 - 2012-08-13 07:05 - 00000000 ____D C:\Users\eliana\AppData\Local\{C43752AC-68C6-49DD-B08F-20C46F54AE55}

2012-08-13 06:38 - 2012-08-13 06:38 - 00001071 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2012-08-13 06:37 - 2012-08-13 06:37 - 00000000 ____D C:\Users\eliana\AppData\Roaming\Malwarebytes

2012-07-24 05:32 - 2012-07-24 05:32 - 00000000 ____D C:\Users\eliana\AppData\Local\{78C1D970-CDC4-4578-A11A-3B49B3204FD5}

2012-07-24 05:31 - 2012-07-24 05:32 - 00000000 ____D C:\Users\eliana\AppData\Local\{1C8B5CFB-D6C4-423E-99C8-10B736C32398}

============ 3 Months Modified Files ========================

2012-08-14 07:30 - 2009-07-13 20:34 - 00022416 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

2012-08-14 07:30 - 2009-07-13 20:34 - 00022416 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

2012-08-14 07:29 - 2011-06-10 13:59 - 01361132 ____A C:\Windows\WindowsUpdate.log

2012-08-14 07:19 - 2012-01-04 06:59 - 00000886 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2012-08-14 06:24 - 2011-06-14 23:07 - 00000120 ____A C:\Windows\System32\config\netlogon.ftl

2012-08-14 06:13 - 2010-11-20 13:01 - 00732002 ____A C:\Windows\System32\PerfStringBackup.INI

2012-08-14 05:36 - 2012-01-04 06:59 - 00000882 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2012-08-14 05:35 - 2009-07-13 20:53 - 00000006 ___AH C:\Windows\Tasks\SA.DAT

2012-08-14 05:35 - 2009-07-13 20:39 - 00035817 ____A C:\Windows\setupact.log

2012-08-14 05:34 - 2010-11-20 13:48 - 00012896 ____A C:\Windows\PFRO.log

2012-08-14 05:07 - 2012-08-14 06:17 - 01558528 ____A C:\Users\eliana\Desktop\RogueKiller.exe

2012-08-14 03:58 - 2012-08-14 04:59 - 00607260 ____R (Swearware) C:\Users\eliana\Desktop\dds.scr

2012-08-13 15:19 - 2012-01-04 06:59 - 00002290 ____A C:\Users\Public\Desktop\Google Chrome.lnk

2012-08-13 15:15 - 2012-08-13 15:15 - 239345754 ____A C:\Windows\MEMORY.DMP

2012-08-13 15:15 - 2012-08-13 15:15 - 00135216 ____A C:\Windows\Minidump\081312-14383-01.dmp

2012-08-13 13:24 - 2012-08-13 13:24 - 05678424 ____A (Symantec Corporation) C:\Users\eliana\Downloads\Sep_SupportTool.exe

2012-08-13 06:38 - 2012-08-13 06:38 - 00001071 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2012-07-12 00:19 - 2009-07-13 20:33 - 00426320 ____A C:\Windows\System32\FNTCACHE.DAT

2012-07-12 00:02 - 2009-07-13 18:04 - 00000478 ____A C:\Windows\win.ini

2012-07-12 00:00 - 2011-06-10 14:35 - 57442464 ____A (Microsoft Corporation) C:\Windows\System32\MRT.exe

2012-07-03 10:46 - 2011-06-13 14:01 - 00022344 ____A (Malwarebytes Corporation) C:\Windows\System32\Drivers\mbam.sys

2012-06-25 13:25 - 2011-06-13 11:28 - 00190240 ____A C:\Windows\PeachWLog.XML

2012-06-11 18:40 - 2012-07-12 00:00 - 02345984 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys

2012-06-08 20:41 - 2012-07-11 00:23 - 12873728 ____A (Microsoft Corporation) C:\Windows\System32\shell32.dll

2012-06-05 21:05 - 2012-07-11 00:23 - 01390080 ____A (Microsoft Corporation) C:\Windows\System32\msxml6.dll

2012-06-05 21:05 - 2012-07-11 00:23 - 01236992 ____A (Microsoft Corporation) C:\Windows\System32\msxml3.dll

2012-06-05 21:03 - 2012-07-11 00:23 - 00805376 ____A (Microsoft Corporation) C:\Windows\System32\cdosys.dll

2012-06-02 14:19 - 2012-06-18 23:44 - 01933848 ____A (Microsoft Corporation) C:\Windows\System32\wuaueng.dll

2012-06-02 14:19 - 2012-06-18 23:44 - 00577048 ____A (Microsoft Corporation) C:\Windows\System32\wuapi.dll

2012-06-02 14:19 - 2012-06-18 23:44 - 00053784 ____A (Microsoft Corporation) C:\Windows\System32\wuauclt.exe

2012-06-02 14:19 - 2012-06-18 23:44 - 00045080 ____A (Microsoft Corporation) C:\Windows\System32\wups2.dll

2012-06-02 14:19 - 2012-06-18 23:44 - 00035864 ____A (Microsoft Corporation) C:\Windows\System32\wups.dll

2012-06-02 14:12 - 2012-06-18 23:44 - 02422272 ____A (Microsoft Corporation) C:\Windows\System32\wucltux.dll

2012-06-02 14:12 - 2012-06-18 23:44 - 00088576 ____A (Microsoft Corporation) C:\Windows\System32\wudriver.dll

2012-06-02 12:19 - 2012-06-18 23:44 - 00171904 ____A (Microsoft Corporation) C:\Windows\System32\wuwebv.dll

2012-06-02 12:12 - 2012-06-18 23:44 - 00033792 ____A (Microsoft Corporation) C:\Windows\System32\wuapp.exe

2012-06-02 01:07 - 2012-07-12 00:02 - 12314624 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll

2012-06-02 00:43 - 2012-07-12 00:02 - 09737728 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll

2012-06-02 00:33 - 2012-07-12 00:02 - 01800192 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll

2012-06-02 00:26 - 2012-07-12 00:02 - 01103872 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll

2012-06-02 00:25 - 2012-07-12 00:02 - 01427968 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl

2012-06-02 00:25 - 2012-07-12 00:02 - 01129472 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll

2012-06-02 00:23 - 2012-07-12 00:02 - 00231936 ____A (Microsoft Corporation) C:\Windows\System32\url.dll

2012-06-02 00:21 - 2012-07-12 00:02 - 00065024 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll

2012-06-02 00:20 - 2012-07-12 00:02 - 00142848 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe

2012-06-02 00:19 - 2012-07-12 00:02 - 01793024 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll

2012-06-02 00:19 - 2012-07-12 00:02 - 00716800 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll

2012-06-02 00:17 - 2012-07-12 00:02 - 00073216 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll

2012-06-02 00:16 - 2012-07-12 00:02 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb

2012-06-02 00:14 - 2012-07-12 00:02 - 00176640 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll

2012-06-01 20:45 - 2012-07-11 00:23 - 00134000 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecpkg.sys

2012-06-01 20:45 - 2012-07-11 00:23 - 00067440 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ksecdd.sys

2012-06-01 20:40 - 2012-07-11 00:23 - 00369336 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\cng.sys

2012-06-01 20:40 - 2012-07-11 00:23 - 00225280 ____A (Microsoft Corporation) C:\Windows\System32\schannel.dll

2012-06-01 20:39 - 2012-07-11 00:23 - 00219136 ____A (Microsoft Corporation) C:\Windows\System32\ncrypt.dll

ZeroAccess:

C:\Windows\Installer\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}

C:\Windows\Installer\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\@

C:\Windows\Installer\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\L

C:\Windows\Installer\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\U

ZeroAccess:

C:\Users\eliana\AppData\Local\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}

C:\Users\eliana\AppData\Local\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\@

C:\Users\eliana\AppData\Local\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\L

C:\Users\eliana\AppData\Local\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c}\U

========================= Known DLLs (Whitelisted) ============

========================= Bamital & volsnap Check ============

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe A302BBFF2A7278C0E239EE5D471D86A9 ZeroAccess <==== ATTENTION!.

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK

HKLM\...\exefile\DefaultIcon: %1 => OK

HKLM\...\exefile\open\command: "%1" %* => OK

========================= Memory info ======================

Percentage of memory in use: 12%

Total physical RAM: 4003.36 MB

Available physical RAM: 3500.61 MB

Total Pagefile: 4001.65 MB

Available Pagefile: 3506.07 MB

Total Virtual: 2047.88 MB

Available Virtual: 1960.68 MB

======================= Partitions =========================

1 Drive c: () (Fixed) (Total:232.54 GB) (Free:204.31 GB) NTFS

3 Drive f: () (Removable) (Total:3.73 GB) (Free:3.72 GB) FAT32

4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

5 Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[system with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 232 GB 256 MB

Disk 1 Online 3824 MB 0 B

Partitions of Disk 0:

===============

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Primary 100 MB 1024 KB

Partition 2 Primary 232 GB 101 MB

==================================================================================

Disk: 0

Partition 1

Type : 07

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 1 Y System Rese NTFS Partition 100 MB Healthy

==================================================================================

Disk: 0

Partition 2

Type : 07

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 2 C NTFS Partition 232 GB Healthy

==================================================================================

Partitions of Disk 1:

===============

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Primary 3823 MB 572 KB

==================================================================================

Disk: 1

Partition 1

Type : 0B

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 3 F FAT32 Removable 3823 MB Healthy

==================================================================================

Last Boot: 2012-08-06 21:24

======================= End Of Log ==========================

\\\\\\\\\\\\\\\\\\

Farbar Recovery Scan Tool Version: 14-08-2012

Ran by SYSTEM at 2012-08-14 10:42:41

Running from F:\AVFiles

================== Search: "services.exe" ===================

C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b\services.exe

[2009-07-13 15:11] - [2009-07-13 17:14] - 0259072 ____A (Microsoft Corporation) 5F1B6A9C35D3D5CA72D6D6FDEF9747D6

C:\Windows\System32\services.exe

[2009-07-13 15:11] - [2009-07-13 17:14] - 0259072 ____A (Microsoft Corporation) A302BBFF2A7278C0E239EE5D471D86A9

=== End Of Search ===

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OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

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Here's the FixLog MrC! :

Fix result of Farbar Recovery Tool (FRST written by Farbar) Version: 14-08-2012

Ran by SYSTEM at 2012-08-14 10:59:19 Run:1

Running from F:\AVFiles

==============================================

C:\Windows\Installer\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c} moved successfully.

C:\Users\eliana\AppData\Local\{34e2999c-f060-7dc5-a39d-cf9c6ee0061c} moved successfully.

C:\Windows\System32\services.exe moved successfully.

C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b\services.exe copied successfully to C:\Windows\System32\services.exe

==== End of Fixlog ====

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Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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ComboFix ran and completed, here you go MrC :

ComboFix 12-08-14.02 - eliana 08/14/2012 11:27:57.1.8 - x86

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3493.1849 [GMT -5:00]

Running from: c:\users\eliana\Desktop\ComboFix.exe

AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}

SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\eliana\AppData\Roaming\Microsoft\Windows\Recent\Alfalfa West Camera.url

.

.

((((((((((((((((((((((((( Files Created from 2012-07-14 to 2012-08-14 )))))))))))))))))))))))))))))))

.

.

2012-08-14 18:41 . 2012-08-14 18:41 -------- d-----w- C:\FRST

2012-08-14 16:30 . 2012-08-14 16:54 -------- d-----w- c:\users\eliana\AppData\Local\temp

2012-08-14 16:30 . 2012-08-14 16:30 -------- d-----w- c:\users\User\AppData\Local\temp

2012-08-14 16:30 . 2012-08-14 16:30 -------- d-----w- c:\users\gregos\AppData\Local\temp

2012-08-14 16:30 . 2012-08-14 16:30 -------- d-----w- c:\users\Default\AppData\Local\temp

2012-08-13 23:23 . 2012-08-13 23:23 89944 ----a-w- c:\program files\Common Files\Windows Live\.cache\a2b17aad1cd79aa01\DSETUP.dll

2012-08-13 23:23 . 2012-08-13 23:23 537432 ----a-w- c:\program files\Common Files\Windows Live\.cache\a2b17aad1cd79aa01\DXSETUP.exe

2012-08-13 23:23 . 2012-08-13 23:23 1801048 ----a-w- c:\program files\Common Files\Windows Live\.cache\a2b17aad1cd79aa01\dsetup32.dll

2012-08-13 23:19 . 2012-08-13 23:19 -------- d-sh--w- c:\windows\system32\%APPDATA%

2012-08-13 22:50 . 2012-08-13 22:50 -------- d-----w- c:\programdata\Kaspersky Lab

2012-08-13 18:09 . 2012-08-13 18:09 -------- d-----w- c:\users\eliana\AppData\Roaming\SUPERAntiSpyware.com

2012-08-13 14:37 . 2012-08-13 14:37 -------- d-----w- c:\users\eliana\AppData\Roaming\Malwarebytes

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-07-03 18:46 . 2011-06-13 22:01 22344 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-06-12 02:40 . 2012-07-12 08:00 2345984 ----a-w- c:\windows\system32\win32k.sys

2012-06-06 05:05 . 2012-07-11 08:23 1390080 ----a-w- c:\windows\system32\msxml6.dll

2012-06-06 05:05 . 2012-07-11 08:23 1236992 ----a-w- c:\windows\system32\msxml3.dll

2012-06-06 05:03 . 2012-07-11 08:23 805376 ----a-w- c:\windows\system32\cdosys.dll

2012-06-02 22:19 . 2012-06-19 07:44 53784 ----a-w- c:\windows\system32\wuauclt.exe

2012-06-02 22:19 . 2012-06-19 07:44 45080 ----a-w- c:\windows\system32\wups2.dll

2012-06-02 22:19 . 2012-06-19 07:44 35864 ----a-w- c:\windows\system32\wups.dll

2012-06-02 22:19 . 2012-06-19 07:44 577048 ----a-w- c:\windows\system32\wuapi.dll

2012-06-02 22:19 . 2012-06-19 07:44 1933848 ----a-w- c:\windows\system32\wuaueng.dll

2012-06-02 22:12 . 2012-06-19 07:44 2422272 ----a-w- c:\windows\system32\wucltux.dll

2012-06-02 22:12 . 2012-06-19 07:44 88576 ----a-w- c:\windows\system32\wudriver.dll

2012-06-02 20:19 . 2012-06-19 07:44 171904 ----a-w- c:\windows\system32\wuwebv.dll

2012-06-02 20:12 . 2012-06-19 07:44 33792 ----a-w- c:\windows\system32\wuapp.exe

2012-06-02 08:33 . 2012-07-12 08:02 1800192 ----a-w- c:\windows\system32\jscript9.dll

2012-06-02 08:25 . 2012-07-12 08:02 1129472 ----a-w- c:\windows\system32\wininet.dll

2012-06-02 08:25 . 2012-07-12 08:02 1427968 ----a-w- c:\windows\system32\inetcpl.cpl

2012-06-02 08:20 . 2012-07-12 08:02 142848 ----a-w- c:\windows\system32\ieUnatt.exe

2012-06-02 08:16 . 2012-07-12 08:02 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2012-06-02 04:45 . 2012-07-11 08:23 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys

2012-06-02 04:45 . 2012-07-11 08:23 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys

2012-06-02 04:40 . 2012-07-11 08:23 369336 ----a-w- c:\windows\system32\drivers\cng.sys

2012-06-02 04:40 . 2012-07-11 08:23 225280 ----a-w- c:\windows\system32\schannel.dll

2012-06-02 04:39 . 2012-07-11 08:23 219136 ----a-w- c:\windows\system32\ncrypt.dll

2012-08-01 18:23 . 2011-10-27 18:54 136672 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-04-10 142680]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-04-10 176472]

"Persistence"="c:\windows\system32\igfxpers.exe" [2011-04-10 175448]

"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2011-05-03 10082920]

"NUSB3MON"="c:\program files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2011-04-14 113288]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2011-01-30 35736]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-10 932288]

"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2010-05-06 115560]

"PeachtreePrefetcher.exe"="c:\program files\Sage\Peachtree\PeachtreePrefetcher.exe" [2011-10-25 29512]

"Kernel and Hardware Abstraction Layer"="KHALMNPR.EXE" [2009-06-17 55824]

"EEventManager"="c:\program files\Epson Software\Event Manager\EEventManager.exe" [2009-12-18 976832]

"FUFAXSTM"="c:\program files\Epson Software\FAX Utility\FUFAXSTM.exe" [2009-12-03 847872]

"TkBellExe"="c:\program files\Real\RealPlayer\update\realsched.exe" [2012-01-04 296056]

"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-07-03 462920]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Jabbin - Shortcut.lnk - j:\jabbinwin\Jabbin.exe [N/A]

Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2011-6-17 813584]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 0 (0x0)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableLUA"= 0 (0x0)

"EnableUIADesktopToggle"= 0 (0x0)

"PromptOnSecureDesktop"= 0 (0x0)

"disablecad"= 1 (0x1)

"LogonType"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]

"NoWelcomeScreen"= 1 (0x1)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]

2009-07-20 17:28 72208 ----a-w- c:\program files\Common Files\Logishrd\Bluetooth\LBTWLgn.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]

"aux"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]

Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]

@="Service"

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

.

R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [x]

R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [x]

R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [x]

R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [x]

R3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\Mozilla Maintenance Service\maintenanceservice.exe [x]

R3 Peachtree SmartPosting 2011;Peachtree SmartPosting 2011;c:\program files\Sage\Peachtree\SmartPostingService2011.exe [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]

S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [x]

S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [x]

S2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [x]

S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [x]

S2 psqlWGE;Pervasive PSQL Workgroup Engine;c:\program files\Pervasive Software\PSQL\bin\w3dbsmgr.exe [x]

S2 uvnc_service;uvnc_service;c:\program files\UltraVNC\WinVNC.exe [x]

S3 e1cexpress;Intel® PRO/1000 PCI Express Network Connection Driver C;c:\windows\system32\DRIVERS\e1c6232.sys [x]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]

S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\Drivers\LEqdUsb.Sys [x]

S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\Drivers\LHidEqd.Sys [x]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]

S3 mv2;mv2;c:\windows\system32\DRIVERS\mv2.sys [x]

S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys [x]

S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys [x]

.

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - WS2IFSL

.

Contents of the 'Scheduled Tasks' folder

.

2012-08-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-01-04 14:59]

.

2012-08-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2012-01-04 14:59]

.

.

------- Supplementary Scan -------

.

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office12\EXCEL.EXE/3000

TCP: DhcpNameServer = 192.168.1.2

FF - ProfilePath - c:\users\eliana\AppData\Roaming\Mozilla\Firefox\Profiles\2w0rhys3.default\

.

- - - - ORPHANS REMOVED - - - -

.

SafeBoot-Symantec Antvirus

.

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'Explorer.exe'(4928)

c:\program files\Logitech\SetPoint\lgscroll.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Symantec\Symantec Endpoint Protection\Smc.exe

c:\program files\Common Files\Symantec Shared\ccSvcHst.exe

c:\program files\Common Files\EPSON\EBAPI\eEBSVC.exe

c:\program files\Microsoft\BingBar\SeaPort.EXE

c:\program files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

c:\windows\system32\WUDFHost.exe

c:\windows\system32\taskhost.exe

c:\program files\Symantec\Symantec Endpoint Protection\SmcGui.exe

c:\windows\system32\conhost.exe

c:\program files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

.

**************************************************************************

.

Completion time: 2012-08-14 11:56:38 - machine was rebooted

ComboFix-quarantined-files.txt 2012-08-14 16:56

.

Pre-Run: 219,263,512,576 bytes free

Post-Run: 220,525,113,344 bytes free

.

- - End Of File - - 2D3FFB35CDA9FBC2642A07F18A741F8F

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Hi MrC,

When I tried to open up MBAM, and just about any other program (even CMD!) it was giving me an error, "Cannot open xx, the file is waiting to be deleted in the registry" or something to that extent. After a reboot however everything seems to be OK, I just wanted to give that tid bit of information in case it was relevant.

I accidently hit Full Scan on MBAM, hope that's not a problem. Here is the report:

Malwarebytes Anti-Malware (Trial) 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.14.06

Windows 7 Service Pack 1 x86 NTFS

Internet Explorer 9.0.8112.16421

eliana :: OFFICEPC01 [administrator]

Protection: Enabled

8/14/2012 1:55:57 PM

mbam-log-2012-08-14 (13-55-57).txt

Scan type: Full scan (C:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 325385

Time elapsed: 24 minute(s), 11 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

\\\\\\\\\\\\\\

Computer seems to be running fine, no more Trojan.ZeroAccess popups from Symantic! Everything seems to be running as normal. Is there anything else I should do?

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No you're good error was from ComboFix and rebooting fixes that.

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassociates.com/OT-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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