pinewoodave Posted August 11, 2012 ID:583606 Share Posted August 11, 2012 Can anyone tell me how to get rid of this problem? Thanks Don Link to post Share on other sites More sharing options...
goldhound Posted August 11, 2012 ID:583629 Share Posted August 11, 2012 Hello and welcome to Malwarebytes pinewoodave,If you think you are infected, here are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficultYou have 3 Options that you can choose from as listed below:Option 1 —— Free Expert advice in the Malware Removal ForumOption 2 —— Paying customer -- Contact Support via emailOption 3 —— Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in theMalware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.Please read and follow the directions here, skipping any steps you are unable to complete.After posting your new post, make sure under options, you select Follow this topic and choose Instantly,so that you're alerted when someone has replied to your post.NOTE: Please do not post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies.If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer, you can contact the help desk hereOPTION 3If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.Please be patient, someone will assist you as soon as possible. Link to post Share on other sites More sharing options...
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