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Hi,

I have apparently been infected...ie is redirecting to bogus URLs for anything that it finds threatening, including these forums. Chase.com is popping up a suspicious "give us all your info" window, and until I ran Chameleon, I could not launch Malware. I have since launched and run Malwarebytes PRO, and it quarantined some problems, but there remains a persistent rootkit issue that every time I scan, it finds it, says it removes it, but it is still there, still wreaking havoc.

I have changed all my passwords from a different device, and run the DDS I have seen referenced in other similar threads. They are posted below.

Please advise.

Dan B

DDS.txt

Attach.txt

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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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Here you go......

Your computer is infected with a nasty rootkit. Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please make sure system restore is running and create a new restore point before continuing!

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

services.exe

[*]Now press the Search button

[*]When the search is complete, search.txt will also be written to your USB

[*]Type exit and reboot the computer normally

[*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

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OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

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Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1

Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:

    :Filefind
    hpchdyew.sys


  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

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Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1

Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:

    :Filefind
    hpchdyew.sys


  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

Here you go...

SystemLook.txt

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Please delete these:

C:\Windows\CC1F6DA021D2425AB1B65B164A598450.TMP <-----file

C:\Users\dan\AppData\Roaming\Xeydqy <-----folder

---------------------------------

Then...........

Download TFC to your desktop

Close any open windows.

Double click the TFC icon to run the program

TFC will close all open programs itself in order to run,

Click the Start button to begin the process.

Allow TFC to run uninterrupted.

The program should not take long to finish it's job

Once its finished it should automatically reboot your machine,

if it doesn't, manually reboot to ensure a complete clean

Reboot and see if there's a difference.

MrC

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Please delete these: C:\Windows\CC1F6DA021D2425AB1B65B164A598450.TMP <-----file C:\Users\dan\AppData\Roaming\Xeydqy <-----folder --------------------------------- Then........... Download TFC to your desktop Close any open windows. Double click the TFC icon to run the program TFC will close all open programs itself in order to run, Click the Start button to begin the process. Allow TFC to run uninterrupted. The program should not take long to finish it's job Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean Reboot and see if there's a difference. MrC

Did all as directed, still same problem. There is also a persistent icon in the icon tray. Looks like a red house with a red flag on it and a white X. When moused-over, it says PC status: at risk. When double clicked,it says it's Microsoft Security Essentials, and that the real time protection is off and the virus and spyware definitions are out of date, and offers a button to "start now", which I have not clicked.

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You're going to have to reinstall MSE, this infection corrupts it.

Do that and then.....

What is the exact problem you're having now? MrC

I uninstalled and then reinstalled MSE. It then downloaded a new update, and ran a scan. Found numerous problems (sirefef or something like that)...removed them all after quarantine.

Issue persists that I am redirected from certain URLs. For example, www.malwarebyte.org comes up as http://searchignited.com?dn=malwarebyte.org&pid=1PO8GV3V7O

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I uninstalled and then reinstalled MSE. It then downloaded a new update, and ran a scan. Found numerous problems (sirefef or something like that)...removed them all after quarantine.

Issue persists that I am redirected from certain URLs. For example, www.malwarebyte.org comes up as http://searchignited...&pid=1PO8GV3V7O

Well, after rebooting, this seems to be resolved, as well. Perhaps I am all clean now? Should we perform a final check of some kind?

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