Missing file

[tonino2424]

Hi, Every time i log on to my desktop I receive the following error "Program_error_missing_file (2,0,mbam,dll) " system cant find file. How can I stop this from happening? Most current version of mbam too.

thx

[AdvancedSetup]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[tonino2424]

I ran the program and it got rid of that error. Now I am getting "run-time-error 53, file not found mbam" How do I get rid of that plz?

thx

[AdvancedSetup]

That actually sounds more like you're probably infected.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.

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Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

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OPTION 2

Alternatively, as a paying customer, you can contact the help desk

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OPTION 3

If you would like to use our

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partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

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Please be patient, someone will assist you as soon as possible.

[tonino2424]

i did a scan earlier and it found a file called "pup.toolbardownloader" and when the scan was done I quarantine and deleted it. Do you think I am still infected? Plz let me know if I need to do what u said above?

thx

[AdvancedSetup]

I don't know, you tell me. You said that even after reinstall you got an error about a file missing - that would seem to indicate either your AV is blocking it or possibly an infection.

It's certainly not normal to get an error running the program is all so it's up to you but aside from some of your time it doesn't cost anything to have someone help you scan the system and look for an infection or cause for this behavior.

Thanks