Malware infection.. please help!

jatwood · August 8, 2012

Hello,

Yesterday, while using IE, my computer got infected and starting popping up error windows and then a fake system checker starting scanning my system and telling me that I need to buy their product to fix the problems. All the icons and programs on my desktop dissapeared.

I was able to install Malwarebytes in safe/network mode and the full scan log is below. After a reboot, the system scanner stopped automatically appearing on my screen, but the icons and programs on my desktop and start menu were still gone. I then installed norton virus since I didn't have any virus software (brilliant, i know!).

Through some searching, I was able install and run the unhide software and that fixed the missing icons and programs missing from my desktop and start menu, however, many of the programs and folders listed in my all programs in the start menu show 'empty folder'. And lastly, in both IE and Firefox some Google search links are redirecting to sites I don't want.

I have run norton, and Malwarebytes but they are not finding anything.

I have included below, the Malwarebytes log, and the DDS files in hopes that someone can please help me clean and possibly repair my system.

Thank you very much for any help!

Malwarebytes Anti-Malware (Trial) 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.06.01

Windows 7 Service Pack 1 x64 NTFS (Safe Mode)

Internet Explorer 9.0.8112.16421

Jeff :: JEFF-T520 [administrator]

Protection: Disabled

8/5/2012 8:33:07 PM

mbam-log-2012-08-05 (20-33-07).txt

Scan type: Full scan (C:\|Q:\|)

Scan options disabled: P2P

Objects scanned: 343615

Time elapsed: 22 minute(s), 55 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 2

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

____________________________________________________________

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1

Run by Jeff at 19:44:42 on 2012-08-07

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8075.5848 [GMT -7:00]

.

AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton AntiVirus *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\ibmpmsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe

C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Windows\system32\Dwm.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\CxAudMsg64.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe

C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe

C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe

C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe

C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe

C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe

C:\Windows\system32\spool\DRIVERS\x64\3\OPHDLDCS.EXE

C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Windows\SysWOW64\SAsrv.exe

C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Windows\system32\taskhost.exe

C:\PROGRA~1\LENOVO\VIRTSCRL\virtscrl.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe

C:\PROGRA~1\Lenovo\HOTKEY\tpnumlk.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe

C:\Windows\System32\rundll32.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\rundll32.exe

C:\PROGRA~1\Lenovo\Zoom\TPSCREX.EXE

C:\PROGRA~1\Lenovo\HOTKEY\TPONSCR.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\TpShocks.exe

C:\Program Files\CONEXANT\ForteConfig\fmapp.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Lenovo\Communications Utility\TpKnrres.exe

C:\Program Files\Lenovo\AutoLock\ALCKRESI.exe

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Windows\system32\rundll32.exe

C:\Program Files (x86)\a la mode\Sched\eSched.exe

C:\Program Files (x86)\Brownie\BrStsW64.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Brownie\Brnipmon.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Lenovo\System Update\SUService.exe

C:\Windows\hh.exe

C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe

C:\Windows\system32\notepad.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_64.exe

C:\Windows\system32\REGSVR32.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uInternet Settings,ProxyOverride = *.local

BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\IPS\IPSBHO.DLL

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: SnagIt: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

mRun: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe

mRun: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"

mRun: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [The Assistant] C:\Program Files (x86)\a la mode\Sched\eSched.exe

mRun: [brStsWnd] C:\Program Files (x86)\Brownie\BrstsW64.exe Autorun

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableLUA = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: PromptOnSecureDesktop = 0 (0x0)

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105

IE: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

TCP: DhcpNameServer = 192.168.1.1 192.168.2.1

TCP: Interfaces\{AFC8DB4D-95B9-4027-A81D-487DE1572E85} : DhcpNameServer = 192.168.1.1 192.168.2.1

TCP: Interfaces\{C350751F-A3D9-45A3-AFC6-20BBA11FB91D} : DhcpNameServer = 192.168.254.254

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

BHO-X64: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItBHO.dll

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\IPS\IPSBHO.DLL

BHO-X64: Norton Vulnerability Protection - No File

BHO-X64: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll

BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB-X64: SnagIt: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\SnagIt 8\SnagItIEAddin.dll

mRun-x64: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe

mRun-x64: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"

mRun-x64: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor

mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [The Assistant] C:\Program Files (x86)\a la mode\Sched\eSched.exe

mRun-x64: [brStsWnd] C:\Program Files (x86)\Brownie\BrstsW64.exe Autorun

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Jeff\AppData\Roaming\Mozilla\Firefox\Profiles\aybvmzvp.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

.

============= SERVICES / DRIVERS ===============

.

R0 DzHDD64;DzHDD64;C:\Windows\system32\DRIVERS\DzHDD64.sys --> C:\Windows\system32\DRIVERS\DzHDD64.sys [?]

R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NAVx64\1307010.005\SYMDS64.SYS --> C:\Windows\system32\drivers\NAVx64\1307010.005\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NAVx64\1307010.005\SYMEFA64.SYS --> C:\Windows\system32\drivers\NAVx64\1307010.005\SYMEFA64.SYS [?]

R0 TPDIGIMN;TPDIGIMN;C:\Windows\system32\DRIVERS\ApsHM64.sys --> C:\Windows\system32\DRIVERS\ApsHM64.sys [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.7.1.5\Definitions\BASHDefs\20120803.001\BHDrvx64.sys [2012-8-6 1161376]

R1 ccSet_NAV;Norton AntiVirus Settings Manager;C:\Windows\system32\drivers\NAVx64\1307010.005\ccSetx64.sys --> C:\Windows\system32\drivers\NAVx64\1307010.005\ccSetx64.sys [?]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.7.1.5\Definitions\IPSDefs\20120807.001\IDSviA64.sys [2012-8-7 509088]

R1 lenovo.smi;Lenovo System Interface Driver;C:\Windows\system32\DRIVERS\smiifx64.sys --> C:\Windows\system32\DRIVERS\smiifx64.sys [?]

R1 PHCORE;PHCORE;C:\Program Files\Lenovo\RapidBoot\PHCORE64.sys [2011-7-8 32104]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NAVx64\1307010.005\Ironx64.SYS --> C:\Windows\system32\drivers\NAVx64\1307010.005\Ironx64.SYS [?]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NAVx64\1307010.005\SYMNETS.SYS --> C:\Windows\system32\drivers\NAVx64\1307010.005\SYMNETS.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-4-3 63928]

R2 CxAudMsg;Conexant Audio Message Service;C:\Windows\system32\CxAudMsg64.exe --> C:\Windows\system32\CxAudMsg64.exe [?]

R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]

R2 LENOVO.CAMMUTE;Lenovo Camera Mute;C:\Program Files\Lenovo\Communications Utility\CamMute.exe [2012-1-18 41320]

R2 LENOVO.MICMUTE;Lenovo Microphone Mute;C:\Program Files\Lenovo\HOTKEY\micmute.exe [2011-8-16 101736]

R2 LENOVO.TPKNRSVC;Lenovo Keyboard Noise Reduction;C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe [2012-1-18 59240]

R2 Lenovo.VIRTSCRLSVC;Lenovo Auto Scroll;C:\Program Files\Lenovo\VIRTSCRL\lvvsst.exe [2011-8-16 133992]

R2 MSSQL$ALAMODE;SQL Server (ALAMODE);C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2010-12-10 29293408]

R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe [2012-8-5 138232]

R2 OKI OPHD DCS Loader;OKI OPHD DCS Loader;C:\Windows\System32\spool\DRIVERS\x64\3\OPHDLDCS.EXE [2012-5-22 20480]

R2 risdxc;risdxc;C:\Windows\system32\DRIVERS\risdxc64.sys --> C:\Windows\system32\DRIVERS\risdxc64.sys [?]

R2 SAService;Conexant SmartAudio service;C:\Windows\System32\SASrv.exe [2012-1-18 446592]

R2 TPHKLOAD;Lenovo Hotkey Client Loader;C:\Program Files\Lenovo\HOTKEY\tphkload.exe [2011-8-16 145256]

R2 TPHKSVC;On Screen Display;C:\Program Files\Lenovo\HOTKEY\TPHKSVC.exe [2011-8-16 142696]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-1-18 2656280]

R3 5U877;USB Video Device;C:\Windows\system32\DRIVERS\5U877.sys --> C:\Windows\system32\DRIVERS\5U877.sys [?]

R3 BTWAMPFL;BTWAMPFL;C:\Windows\system32\DRIVERS\btwampfl.sys --> C:\Windows\system32\DRIVERS\btwampfl.sys [?]

R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]

R3 DozeSvc;Lenovo Doze Mode Service;C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE [2012-1-18 478056]

R3 e1cexpress;Intel® PRO/1000 PCI Express Network Connection Driver C;C:\Windows\system32\DRIVERS\e1c62x64.sys --> C:\Windows\system32\DRIVERS\e1c62x64.sys [?]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-5 138912]

R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]

R3 MEIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]

R3 NETwNs64;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETwNs64.sys --> C:\Windows\system32\DRIVERS\NETwNs64.sys [?]

R3 TVTI2C;Lenovo SM bus driver;C:\Windows\system32\DRIVERS\Tvti2c.sys --> C:\Windows\system32\DRIVERS\Tvti2c.sys [?]

R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2012-1-18 136176]

S2 HyperW7Svc;HyperW7 Service;C:\Program Files\Lenovo\RapidBoot\HyperW7Svc64.exe [2011-7-8 144232]

S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-8-7 655944]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-5-21 250056]

S3 dmvsc;dmvsc;C:\Windows\system32\drivers\dmvsc.sys --> C:\Windows\system32\drivers\dmvsc.sys [?]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2012-1-18 136176]

S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-8-6 113120]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 Power Manager DBC Service;Power Manager DBC Service;C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.exe [2012-1-18 87400]

S3 PwmEWSvc;Cisco EnergyWise Enabler;C:\Program Files (x86)\ThinkPad\Utilities\PWMEWSVC.exe [2012-1-18 173416]

S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

.

=============== Created Last 30 ================

.

2012-08-08 01:31:03 98816 ----a-w- C:\Windows\sed.exe

2012-08-08 01:31:03 518144 ----a-w- C:\Windows\SWREG.exe

2012-08-08 01:31:03 256000 ----a-w- C:\Windows\PEV.exe

2012-08-08 01:31:03 208896 ----a-w- C:\Windows\MBR.exe

2012-08-08 01:30:02 -------- d-----w- C:\ComboFix

2012-08-08 00:29:38 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2012-08-07 20:01:26 9827016 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe

2012-08-07 19:31:14 -------- d-----w- C:\Users\Jeff\AppData\Local\Macromedia

2012-08-07 05:09:47 -------- d-----w- C:\Users\Jeff\AppData\Local\Mozilla

2012-08-06 04:42:06 -------- d-----w- C:\Users\Jeff\AppData\Roaming\Wise Registry Cleaner

2012-08-06 04:19:45 -------- d-----w- C:\Users\Jeff\AppData\Roaming\Wise Disk Cleaner

2012-08-06 04:18:14 -------- d-----w- C:\Program Files (x86)\Wise

2012-08-06 03:29:57 -------- d-----w- C:\Users\Jeff\AppData\Roaming\Malwarebytes

2012-08-06 03:29:31 -------- d-----w- C:\ProgramData\Malwarebytes

2012-08-06 02:48:09 34152 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys

2012-08-06 02:47:55 -------- d-----w- C:\Windows\System32\drivers\NBRTWizardx64\0500000.05A

2012-08-06 02:47:55 -------- d-----w- C:\Windows\System32\drivers\NBRTWizardx64

2012-08-06 02:47:54 -------- d-----w- C:\Program Files (x86)\Norton Bootable Recovery Tool Wizard

2012-08-06 02:34:57 -------- d-----w- C:\Users\Jeff\AppData\Local\CrashDumps

2012-08-06 02:07:06 -------- d-----w- C:\Users\Jeff\AppData\Local\NPE

2012-08-06 01:04:14 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2012-08-06 00:12:36 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy

2012-08-06 00:12:36 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy

2012-08-03 15:12:00 9133488 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{449A4FF5-26C3-4345-8AEB-48F753F37002}\mpengine.dll

2012-07-25 16:16:36 230400 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\hpzppw71.dll

2012-07-12 10:03:06 3148800 ----a-w- C:\Windows\System32\win32k.sys

2012-07-11 15:32:14 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll

.

==================== Find3M ====================

.

2012-08-07 20:01:38 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-08-07 20:01:38 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2012-08-06 00:59:26 175736 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2012-07-18 20:39:06 3766128 ----a-w- C:\Windows\SysWow64\filecabinet5.dll

2012-07-17 16:18:12 739184 ----a-w- C:\Windows\SysWow64\aconvert.dll

2012-06-22 16:07:16 1136496 ----a-w- C:\Windows\SysWow64\auroraupgrade.dll

2012-06-06 06:06:16 2004480 ----a-w- C:\Windows\System32\msxml6.dll

2012-06-06 06:06:16 1881600 ----a-w- C:\Windows\System32\msxml3.dll

2012-06-06 06:02:54 1133568 ----a-w- C:\Windows\System32\cdosys.dll

2012-06-06 05:05:52 1390080 ----a-w- C:\Windows\SysWow64\msxml6.dll

2012-06-06 05:05:52 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll

2012-06-06 05:03:06 805376 ----a-w- C:\Windows\SysWow64\cdosys.dll

2012-06-02 22:19:42 186752 ----a-w- C:\Windows\System32\wuwebv.dll

2012-06-02 22:15:31 2622464 ----a-w- C:\Windows\System32\wucltux.dll

2012-06-02 22:15:12 36864 ----a-w- C:\Windows\System32\wuapp.exe

2012-06-02 22:15:08 99840 ----a-w- C:\Windows\System32\wudriver.dll

2012-06-02 12:12:17 2311680 ----a-w- C:\Windows\System32\jscript9.dll

2012-06-02 12:05:28 1392128 ----a-w- C:\Windows\System32\wininet.dll

2012-06-02 12:04:50 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2012-06-02 12:01:40 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2012-06-02 11:57:08 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2012-06-02 08:33:25 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll

2012-06-02 08:25:08 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2012-06-02 08:25:03 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2012-06-02 08:20:33 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2012-06-02 08:16:52 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2012-06-02 05:50:10 458704 ----a-w- C:\Windows\System32\drivers\cng.sys

2012-06-02 05:48:16 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys

2012-06-02 05:48:16 151920 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys

2012-06-02 05:45:31 340992 ----a-w- C:\Windows\System32\schannel.dll

2012-06-02 05:44:21 307200 ----a-w- C:\Windows\System32\ncrypt.dll

2012-06-02 04:40:42 22016 ----a-w- C:\Windows\SysWow64\secur32.dll

2012-06-02 04:40:39 225280 ----a-w- C:\Windows\SysWow64\schannel.dll

2012-06-02 04:39:10 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll

2012-06-02 04:34:09 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll

2012-05-31 19:25:12 279656 ------w- C:\Windows\System32\MpSigStub.exe

2012-05-21 19:46:33 20480 ----a-w- C:\Windows\SysWow64\cliconfg.728

.

============= FINISH: 19:52:44.41 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Professional

Boot Device: \Device\HarddiskVolume1

Install Date: 5/19/2012 3:36:06 PM

System Uptime: 8/7/2012 6:09:44 PM (1 hours ago)

.

Motherboard: LENOVO | | 423946U

Processor: Intel® Core i5-2520M CPU @ 2.50GHz | CPU | 2501/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 439 GiB total, 341.996 GiB free.

Q: is FIXED (NTFS) - 24 GiB total, 14.885 GiB free.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP3: 8/5/2012 9:23:42 PM - Created by Wise Disk Cleaner

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.3)

Apex Sketch v5 Standard

Apple Application Support

Apple Software Update

Brother HL-2170W

Burn.Now 4.5

C5500n - C5800Ldn Series GDI Driver from OKI® Printing Solutions for Windows

Corel Burn.Now Lenovo Edition

Corel DVD MovieFactory 7

Corel DVD MovieFactory Lenovo Edition

Corel WinDVD

Create Recovery Media

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Direct DiscRecorder

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

GoToAssist Corporate

Integrated Camera Driver Installer Package Ver.1.1.0.1147

Integrated Camera TWAIN

Intel PROSet Wireless

Intel® Control Center

Intel® Identity Protection Technology 1.1.2.0

Intel® Management Engine Components

Intel® Processor Graphics

Java Auto Updater

Java 7 Update 4

JavaFX 2.1.0

Lenovo Patch Utility

Lenovo User Guide

Malwarebytes Anti-Malware version 1.62.0.1300

Message Center Plus

Microsoft .NET Framework 1.1

Microsoft Access database engine 2010 (English)

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Business 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005

Microsoft SQL Server 2005 Express Edition (ALAMODE)

Microsoft SQL Server 2005 Tools Express Edition

Microsoft SQL Server Setup Support Files (English)

Microsoft Store Download Manager

Microsoft Streets & Trips 2011

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Mozilla Firefox 14.0.1 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Norton AntiVirus

Norton Bootable Recovery Tool Wizard

RICOH_Media_Driver_v2.14.18.01

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)

Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition

Skype™ 5.0

SnagIt 8

System Update

ThinkPad Power Manager

ThinkPad UltraNav Utility

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Windows Live Mesh ActiveX Control for Remote Connections

Wise Disk Cleaner 7.56

Wise Registry Cleaner 7.41

.

==== Event Viewer Messages From Past Week ========

.

8/7/2012 9:53:58 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Power service, but this action failed with the following error: A system shutdown has already been scheduled.

8/7/2012 9:53:58 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error: A system shutdown has already been scheduled.

8/7/2012 9:53:56 AM, Error: Service Control Manager [7031] - The Power service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

8/7/2012 9:53:56 AM, Error: Service Control Manager [7031] - The Plug and Play service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

8/7/2012 9:53:56 AM, Error: Service Control Manager [7031] - The DCOM Server Process Launcher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

8/7/2012 9:53:55 AM, Error: Service Control Manager [7031] - The Workstation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/7/2012 9:53:55 AM, Error: Service Control Manager [7031] - The Network Location Awareness service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

8/7/2012 9:53:55 AM, Error: Service Control Manager [7031] - The DNS Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

8/7/2012 9:53:55 AM, Error: Service Control Manager [7031] - The Cryptographic Services service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

8/7/2012 7:09:57 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

8/7/2012 7:06:47 PM, Error: Application Popup [1060] - \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

8/7/2012 6:14:15 PM, Error: Service Control Manager [7001] - The MBAMService service depends on the MBAMProtector service which failed to start because of the following error: The system cannot find the file specified.

8/7/2012 6:14:15 PM, Error: Service Control Manager [7000] - The MBAMProtector service failed to start due to the following error: The system cannot find the file specified.

8/7/2012 5:29:13 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:29:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

8/7/2012 5:29:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

8/7/2012 5:29:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

8/7/2012 5:29:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

8/7/2012 5:29:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

8/7/2012 5:28:46 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

8/7/2012 5:28:41 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_NAV CSC DfsC discache eeCtrl IDSVia64 lenovo.smi NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx TPPWRIF vwififlt Wanarpv6 WfpLwf

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

8/7/2012 5:28:40 PM, Error: Service Control Manager [7001] - The Conexant Audio Message Service service depends on the Windows Audio service which failed to start because of the following error: The dependency service or group failed to start.

8/6/2012 5:44:04 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}

8/6/2012 5:44:04 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

8/5/2012 9:50:49 PM, Error: Microsoft-Windows-WMPNSS-Service [14346] - A new media server was not initialized because RegisterRunningDevice() encountered error '0x80070005'. Restart your computer, and then restart the WMPNetworkSvc service.

8/5/2012 6:03:38 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

8/5/2012 6:02:52 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SRTSP

8/5/2012 6:02:02 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.

8/5/2012 6:02:02 PM, Error: SRTSP [4] - Error loading virus definitions.

8/5/2012 6:01:26 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

8/5/2012 5:53:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}

8/5/2012 5:40:52 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

8/5/2012 5:40:49 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\IWMSSvc.dll Error Code: 21

8/5/2012 5:40:35 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache lenovo.smi spldr TPPWRIF Wanarpv6

8/5/2012 5:04:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}

8/5/2012 5:01:21 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD CSC DfsC discache lenovo.smi NetBIOS NetBT nsiproxy Psched rdbss spldr tdx TPPWRIF vwififlt Wanarpv6 WfpLwf

8/5/2012 10:54:16 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: Access is denied.

8/5/2012 10:54:16 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: Access is denied.

8/5/2012 10:54:16 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80070005.

.

==== End Of File ===========================

Maniac · August 8, 2012

Hello jatwood and :welcome: ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
Make sure you read all of the instructions and fixes thoroughly before continuing with them.
Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Please perform the following actions in Normal mode;

Step 1

Please download and run this tool:

http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe

Then reboot and this should restore some of the Microsoft applications in Start Menu.

Step 2

Launch Malwarebytes' Anti-Malware
Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
Go to Scanner tab and select Perform Quick Scan, then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

Step 3

Download aswMBR.exe to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan

On completion of the scan click save log, save it to your desktop and post in your next reply

In your next reply, post the following log files:

Malwarebytes' Anti-Malware log
aswMBR log
a new fresh DDS log

jatwood · August 8, 2012

Hi, thank you for your help.

1) Step 1 did not help.. no change

2) Log is below.. no infections/problems found

3) Was able to download but it will not run

4) dds logs below

Thanks!

Malwarebytes Anti-Malware (Trial) 1.62.0.1300

www.malwarebytes.org

Database version: v2012.08.08.08

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Jeff :: JEFF-T520 [administrator]

Protection: Disabled

8/8/2012 11:55:19 AM

mbam-log-2012-08-08 (11-55-19).txt

Scan type: Quick scan

Scan options disabled: P2P

Objects scanned: 196954

Time elapsed: 2 minute(s), 26 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

------------------------------------------------------------------------

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DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1

Run by Jeff at 11:58:29 on 2012-08-08

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8075.5997 [GMT -7:00]

.

AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\ibmpmsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe

C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe

C:\Windows\system32\CxAudMsg64.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe

C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe

C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe

C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe

C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe

C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe

C:\Windows\system32\spool\DRIVERS\x64\3\OPHDLDCS.EXE

C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Windows\SysWOW64\SAsrv.exe

C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\PROGRA~1\LENOVO\VIRTSCRL\virtscrl.exe

C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe

C:\PROGRA~1\Lenovo\HOTKEY\tpnumlk.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\rundll32.exe

C:\PROGRA~1\Lenovo\Zoom\TPSCREX.EXE

C:\PROGRA~1\Lenovo\HOTKEY\TPONSCR.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\TpShocks.exe

C:\Program Files\CONEXANT\ForteConfig\fmapp.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Lenovo\Communications Utility\TpKnrres.exe

C:\Program Files\Lenovo\AutoLock\ALCKRESI.exe

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Windows\system32\rundll32.exe

C:\PROGRA~2\ThinkPad\UTILIT~1\SCHTASK.exe

C:\Program Files (x86)\a la mode\Sched\eSched.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files (x86)\Brownie\BrStsW64.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Brownie\Brnipmon.exe

C:\Program Files (x86)\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\sppsvc.exe

C:\Program Files (x86)\Lenovo\System Update\SUService.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE

\\?\C:\Windows\system32\wbem\WMIADAP.EXE

C:\Windows\notepad.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\PROGRAM FILES (X86)\NORTON ANTIVIRUS\ENGINE\19.7.1.5\cltLMH.exe