potentially malicious processes

[robert_bryan10]

Hello Guys,

To start, 2 days ago I've been receiving notification from bitdefender total security 2013 that there are potentially malicious processes in my computer. And they are the following:

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Common Files\Calibration\Adobe Gamma Loader.exe

i ran a quick scan on malwarebytes but there were no threats detected.

Any help guys??

thank you

[daledoc1]

Hello and welcome to MBAM forum, robert_bryan10:

Disclaimer: I am just a home user and am neither authorized nor qualified to provide any sort of malware advice.

Having said that, I do recognize the first file as a legitimate file that is part of HP printer software.

However, I can not determine in any way whether that file may be infected or not.

And I cannot comment at all on the other file.

If you are getting these detections in your Bitdefender AV (but not by MBAM) and you think that they might be false positives, then it would be best to report them to the folks at Bitdefender???

If, OTOH, you think you might be infected, please read below for the steps to have a qualified expert evaluate and clean your system:

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1