Jump to content

after effects of live security premium virus

Recommended Posts

Hi Guys, new to the forums, thanks for having me! Okay the problem starter with that Live Security Premium malware, using a combination of your software and RKill i managed to minimize the effect whilst removing some of the infection, my issue is now coming of the source of c:\\windows\installer\{90c043f6-9b5c-56b2-3ee5-94ad46db849}\n from reading im almost certain this is the source of a rootkit, which would be supported as upon logon, your software blocks a rootkit, its giving me an issue as an virus scanner i use freezes as it reaches this file. I had numerous infections found when it freezes so im worried that it may be more than one issue. I would prefer to clean the infection with minimal loss as there are unbacked up photo etc on the machine as it is primarily my mother using the machine. I appreciate that their is a timezone difference with me coming from the uk so i shall be patient. I run Windows XP SP3, not sure if its 32 or 64 bit though. Thank you for your time and any help would be much appreciated! Thank you!

Link to post
Share on other sites

Hello Esure99 and welcome to MalwareBytes forums.

Let me suggest, if you're an MBAM customer, you contact the help desk at support@malwarebytes.org

If you are a technician, corporate, business, educational, government or non-profit-organization, or MBAM-reseller, or MBAM-affiliate, then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Otherwise, Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Follow this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Please post there the contents of MBAM scan log & the DDS logs

Don't post your logs here.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.