Steve3NJ Posted July 31, 2012 ID:578973 Share Posted July 31, 2012 Lately, when I click on update, nothing happens. I have to totally uninstall the program and reinstall for the download to work. It will work a couple times before I have to do it again. I am using Windows 7 64 bit. I never had that issue before. Please help. Thanks. Link to post Share on other sites More sharing options...
daledoc1 Posted July 31, 2012 ID:578987 Share Posted July 31, 2012 Hi, Steve3NJ:Well, that certainly doesn't sound right.Trouble updating can have a number of causes, including database corruption, conflicts with your AV/firewall, and infection.A couple of questions:1) When you did your reinstalls, did you use the mbam-clean.exe tool?2) Are you getting any sort of error message?3) Are you experiencing any abnormal computer behavior suggestive of infection?Until an MBAM staffer arrives, if you haven't done so, please have a look at this sticky topic.You might also try a CLEAN reinstall: If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).Download and run mbam-clean.exe from HERE.It will ask to restart your computer; please allow it to do so - this is very important!After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.Then go to the UPDATE tab (if not done during installation) and check for updates.Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.Please let us know if this resolves your issue.Thanks!daledoc1 Link to post Share on other sites More sharing options...
Steve3NJ Posted July 31, 2012 Author ID:578994 Share Posted July 31, 2012 Ok...I did what you said. Removed the program, restarted the computer. At the end, it asked if I wanted to run the update and launch the program. I said yes. Now, it said not responding when doing the update. Then I got the message that the update was out of date 28 days, and it updated it. This is what has been happening all along. I am not sure if I will have the issue again, but it is the same behavior. Thanks for you response...Will await further update....Steve Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 31, 2012 ID:579247 Share Posted July 31, 2012 Steve,Save and close any work documents, close any apps that you started.Start your MBAM MalwareBytes' Anti-Malware.Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark.Next, Click the Update tab. Press the "Check for Updates" button.If prompted for a Restart, do that.When done, click the Scanner tab.Do a Quick Scan.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Post a copy of the scan log. Link to post Share on other sites More sharing options...
Steve3NJ Posted July 31, 2012 Author ID:579253 Share Posted July 31, 2012 Malwarebytes Anti-Malware 1.62.0.1300www.malwarebytes.orgDatabase version: v2012.07.31.13Windows 7 Service Pack 1 x64 NTFSInternet Explorer 9.0.8112.16421SteveF3 :: STEVEF3-PC [administrator]7/31/2012 7:23:10 PMmbam-log-2012-07-31 (19-23-10).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 213074Time elapsed: 2 minute(s), 38 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 0(No malicious items detected)Registry Values Detected: 0(No malicious items detected)Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 0(No malicious items detected)(end) Link to post Share on other sites More sharing options...
daledoc1 Posted July 31, 2012 ID:579274 Share Posted July 31, 2012 Thanks, Maurice!Looks as if everything is working OK now, Steve3NJ?daledoc1 Link to post Share on other sites More sharing options...
dszady Posted August 3, 2012 ID:580089 Share Posted August 3, 2012 I was having the same problem updating, tried the fix above today and it worked like a charm.Thank you! Link to post Share on other sites More sharing options...
Firefox Posted August 3, 2012 ID:580311 Share Posted August 3, 2012 I was having the same problem updating, tried the fix above today and it worked like a charm.Thank you!Glad those steps worked for you as well. Should you have other questions or comments don't hesitate to start your own topic to ask.... Link to post Share on other sites More sharing options...
Steve3NJ Posted August 8, 2012 Author ID:582155 Share Posted August 8, 2012 Today, I went to update again, and I got the not responding again. It worked ok for a while, after I did what you recommended. I have Norton 360 version 6. Would that have anything to do with it. Thanks...Steve Link to post Share on other sites More sharing options...
daledoc1 Posted August 8, 2012 ID:582178 Share Posted August 8, 2012 Hi, Steve3NJ:Well, that's a bummer. Sorry you are having update troubles once again. Until Maurice Naggar returns, please follow the instructions below in order to help him to figure out what's going on:Please run the following scanner and send back the logs.Download DDS from one of the locations below and save to your Desktopdds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool; on Vista or Win 7 right click and select Run as administratorClick the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment. When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktop-->Please include the following logs in your next reply: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file in most cases.Thanks,daledoc1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 9, 2012 ID:582973 Share Posted August 9, 2012 FYI note: I have split off Steve's posts to the malware-help removal forum.Cheers. Link to post Share on other sites More sharing options...
daledoc1 Posted August 9, 2012 ID:582975 Share Posted August 9, 2012 @ Maurice: Thanks for the update on the update issue.@ Steve3NJ: Maurice will help to get your system cleaned over in the malware section.daledoc1 Link to post Share on other sites More sharing options...
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