Get-Answers-Fast Redirect Problem

[onlinethrills]

Like the subject line says, I'm having this problem. I purchased the professional version of MB, but that doesn't seem to help.

I'd like to completely clean out whatever it is that's doing the aforementioned Google search redirects.

I did run ComboFix a few days ago, and that seems to have stopped a full or completed redirect from occurring (the redirect occurs but it never arrives at a destination page), but my browser still tries to redirect when I do Google searches in FF.

I also read that it's not in my best interest to have more than one AV program going -- that multiple programs can conflict. Right now I've got MB and SpyBot Search & Destroy running.

Any help is highly appreciated.

Mike

[daledoc1]

Hello and welcome to MBAM forum, onlinethrills:

Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

((ALSO: FYI, You are correct about running only 1 anti-virus at a time. However, neither MBAM nor Spybot is an anti-virus. They are anti-malware programs designed to provide layered protection alongside a real-time, robust, updated anti-virus. When you are done getting your computer cleaned, you'll need to install an anti-virus, either free or paid.))

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1