Cannot boot computer, (windows error recov...) Please help me.!

[scorer04]

Hello All,

Do computer problems ever end...? haha. Hopefully one of you guys who has experienced something like this can help me out.

This is what has happened in sequence.

1st. I ran Disk Cleanup

2nd. Restarted Computer

Then when it loads up I get a Windows Error Recovery screen. saying..

Windows failed to start. A recent hardware or software change might be the cause.

If Windows files have been damaged or configured incorrectly, StartUp Repair can help dianose and fix the problem. If power was interrupted during startup, choose Start Windows Normally. if not.. etc. choose Launch Start Up Repair ( Recommended )

Anyhow...

When I choose the first option ( Launch Start up Repair ) , what happens is, it first says Windows is loading files....... Then it will just turn into a black screen with no cursor and nothing on it. Will stay that way until I force reboot once again.

When I choose the second option ( Start Windows Normally ) , when I do this, it moves to the Starting Windows screen that's black with the Microsoft logo, and stays there for a couple minutes until it will eventually Restart itself back to the Windows Error Recovery screen with the 2 options..

These are the two issues, and I have no idea how to start up my computer normally again, which is very frustrating b/c most of my work is on this laptop, and not backed up. I'm really hoping one of you can help me out..!

I'm using a Windows 7, 64bit Laptop

Things to note,

* I cannot restart the computer in safe mode.

* I've read about issues very similar to the ones i'm having for almost a day now, and really have no idea what to do.

If you can offer any input into fixing this issue I would greatly appreciate it..

Thanks a bunch,

Tyler

[daledoc1]

Hi, scorer04:

This sounds pretty serious.

Do you have your Windows OS DVD available?

((BTW Is this the same computer for which you sought assistance a few weeks ago (while it was still bootable), >>HERE<<? It looks as if Trusted Advisor Firefox advised you to have the malware experts check it for infection back then? It appears that it might be past that point now, unfortunately. Of course, the problem may also be something else, such as a critical hardware failure.))

It's the weekend, but I hope one of our expert members or MBAM staffers will be able to assist you soon.

Thanks for your patience,

daledoc1

[scorer04]

Hey Dale,

Thanks for the quick response!

*I don't believe I have the Windows 7 OS disk ... when I bought the computer from Tiger Direct, I was never given one. Everything was completely installed when I received it I suppose.

*Yes, this is the same computer I posted about beforehand. Without completing the logs, files, etc. you asked for I was able to completely fix it somehow. Everything has worked absolutely perfect for 3 or 4 weeks now since that post with no issues what so ever. I've had nothing reoccur from those previous symptoms, and have run Malware bytes daily now since then with no issues.

Damn DiskCleanup..... haaha

Hopefully you may know something to work around this issue Dale.

Thanks,

Tyler

[daledoc1]

Well, I'm afraid this will be over my pay grade.

If you didn't burn a Windows Repair Disc, you didn't get an OS install disc & you can't get into the Recovery Environment, and this turns out to be a software problem, then I suspect it's going to be a tough one.

There are a lot of smart folks here.

Perhaps someone will be able to get you back up and running with some tricks of the trade, perhaps booting from a Rescue Disk.

Thanks again for your patience until an expert arrives,

daledoc1

[scorer04]

Thanks Dale.

Hopefully one will respond here soon! Really needed to get some stuff accomplished this weekend.... ha

[Firefox]

How did you perform this disk cleanup? What items did you select to get cleaned or deleted?

How did you fix the previous issue you were having? Did you ever verify weather it was an infection or not?

[scorer04]

Hey,

Sorry for just getting back, just finished up 2 final exams for summer courses.

I just did the standard disk cleanup from start menu, etc. I actually checked all of the options inside disk cleanup, which I'm not sure if i usually do or don't.

I believe I normally just check a few of them.

Anyhow, after doing so and restarted I had this occur. It's still doing it, and i'm not sure what I should do outside of getting a Windows 7 cd to try and restore to a previous date?

Regarding the other iissue that had to deal with some sort of Malware/virus a month back, I ended up doing like 4 or 5 different things all over the web, which eventually enabled me to run sfc scannow and it cleaned up something that was wrong.

From there on out, everything was smooth sailing with like 10 or 20 things open at a time for the past month.

Sorry for late response, but I hope you have some input!

Thanks,

Tyler

[Firefox]

If you are sure it was not due to an infection, then trying a system restore to a previous day may not hurt.