Kaspersky and Malwarebytes Conflict

[DelMonico_Hatter]

Hello,

Thanks for the killer AV product. I use it at home and at work. We just recently purchased multiple Corporate licenses.

I installed these licenses on our machines, some XP and some Vista. Then, tried to install Kaspersy Antivirus on top of that. However, during the install, got an error, where the Kaspersky Antivirus viewed Malwarebytes as a conflicting program.

The version of Kaspersky that we are installing is a special one - we use a hardware firewall by Sonicwall, and that device enforces a Client AV policy on all workstations: they must install Kaspersky AV before being allowed to access the internet when this policy is active.

We installed Malwarebytes first, then ran into the unexpected conflict issue - Kaspersky wouldn't let us install itself. We were instructed to remove Malwarebytes.

Personally, I don't trust any one AV program alone to stop all the malware that Malwarebytes can. I want to make the two programs play nice. How would I go about doing this?

Note that the Antivirus may be configured in either its own interface and/or through the Sonicwall Firewall admin interface.

Thanks!

[Firefox]

Hello and

First off let me just say that Malwarebytes appreciates your business and the purchase of corporate licenses. Second, let me advice you that Malwarebytes is NOT an antivirus product, its an anti malware product. That being said, please follow my instructions below to get the help you are seeking.

As your statement seems to indicate that this is a business please contact corporate support and they will assist you with this.

Please fill out this form located --> Right HERE and someone from corporate support will get in contact with you.

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in email.

In order to assist you better please provide the following information when contacting them.

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number you can contact Cleverbridge to obtain information about your order.

Cleverbridge customer service

Thank you

[DonZ]

This is interesting since I plan on shortly installing KIS 2012 on my WIN 7 x64 installation with MBAM Pro installed.

According to Kapersky's web site, MBAM is not listed as a conflicting application.

I wonder if poster had MBAM's IP blocking and real time protection active at time of KAV installation? Also was "the start with windows" option unchecked and the PC rebooted prior to the KAV installation?

[daledoc1]

Hi, DelMonico_Hatter:

Please follow Firefox's suggestions for obtaining support directly from the corporate help desk.

In the interim, though, this is just a note to let you know that KIS/KAV are just fine with MBAM PRO, so long as the programs are installed in the correct sequence and so long as the reciprocal permissions and exclusions are set.

(I've been running KIS and MBAM PRO on both rigs for 2 years without problems.)

You are correct that KAV/KIS will automatically uninstall MBAM (and any other AV or security program) during its own installation.

This is actually fairly typical for the big AVs these days.

So, TMALSS, you'll need to temporarily uninstall MBAM, reboot, install/update/activate/configure KIS/KAV, reboot and THEN reinstall MBAM.

Then you'll want to set the exclusions with KAV, MBAM and your firewall.

This recent post explains the process in a bit more detail.

HTH,

daledoc1

[DonZ]

Thanks for this important info! It will save me a lot of grief.

BTW - this procedure also conflicts with prior advice I was given on this topic in this forum.

[daledoc1]

Thanks for this important info! It will save me a lot of grief.

BTW - this procedure also conflicts with prior advice I was given on this topic in this forum.

Hi, DonZ:

Can you be more specific about the "conflict" you mention -- perhaps a link?

The steps I described in the other topic may be a bit of "overkill" (and some might be able to follow a less compulsive process without running into problems), but I have personally had good luck with them, and this is what the KL folks would recommend -- "best practices".

(If you don't manually uninstall MBAM first, KIS/KAV will try to uninstall it automatically during their own install anyway.)

Please note, the "problem" is with the AVs, not with MBAM.

The major AV vendors want you to run THEIR software, and -- some time ago, with earlier versions of anti-malware and AV programs -- conflicts were not unusual.

So, you'll still see folks -- especially at the major AV forums & support desks -- advising users to uninstall anything except THEIR product.

These days, though, nearly all of the major AVs can run just fine with MBAM PRO, if one follows a few basic procedures.

(MBAM PRO is rigorously tested for compatibility with all the major AVs.)

Having said ALL of that, I am just a home user.

I'm sure the more expert members and MBAM staff will have some additional input!

Cheers,

daledoc1

[DonZ]

The steps I described in the other topic may be a bit of "overkill" (and some might be able to follow a less compulsive process without running into problems), but I have personally had good luck with them, and this is what the KL folks would recommend -- "best practices

I agree with this approach. You definitely don't want one security product uninstalling another; that is just asking for problems.

What was quoted to me previously in a separate thread in this forum was that KAV/KIS would install OK with MBAM installed and active. Obviously, that is not the case based on OP's experience.

[daledoc1]

What was quoted to me previously in a separate thread in this forum was that KAV/KIS would install OK with MBAM installed and active.

IIRC, KIS/KAV introduced the "automatic" "incompatible program" uninstaller with the 2012 version. Prior to that, I think it would prompt the user to uninstall an "incompatible program" and one could bypass/skip the step.

In any event, I've had absolutely no trouble with KIS and MBAM PRO, and I think there are several other forum members here who run the same combo.

IMHO, it's a very robust combination. YMMV.

Best regards,

daledoc1

PS We've managed to hijack the OP's topic, so I wouldn't be surprised if the mods split this off, even though the OP will probably be getting help at the corporate help desk.

[DonZ]

Just installed KIS 1012 after uninstalling PrivateFirewall, Norton AV, and MBAM Pro. Ran clean tools for MBAM and Norton.

One recommendation I will make is after running these clean tools, go into Device Manager and make sure nothing is hosed. Norton's removal tool hosed my USB card reader registry entries. Figures ... Uninstalled both and did a scan for new hardware and let WIN 7 reinstall them without incident. You really don't want to install something like KIS with hosed hardware.

Installed KIS 2012 w/o incident now. Shaking it down presently. One interesting setting they had set off is keylogging protection. Don't now why that was set off.

I am debating installing MBAM Pro's realtime and URL protection. KIS is literally monitoring every IE9 TCP connection for the same. From what I have determined from the KIS user manual, KIS realtime protection far exceeds anything in MBAM Pro's realtime connection. Plus after some pondering, I enabled KIS's cloud scanning. Really didn't like their data collection policy but I wanted that additional cloud protection.

Finally pleasantly surprised with KIS performance so far. Previously had read all these negative comments about how KIS slowed browsers, etc. So far have seen none of that.

[daledoc1]

PS We've managed to hijack the OP's topic, so I wouldn't be surprised if the mods split this off, even though the OP will probably be getting help at the corporate help desk.

One interesting setting they had set off is keylogging protection. Don't now why that was set off.

I presume that's because there are many legal and legit key loggers.

I am debating installing MBAM Pro's realtime and URL protection.

It's actually IP blocking (explained in detail in the FAQ-Section G far better than I could).

I'm a pretty paranoid internet user, so I don't get many blocks from MBAM or KIS, but I have to tell you that MBAM has been more protective in this regard than KIS.

IOW, MBAM has blocked an occasional bad IP that KIS never even noticed.

I use both and have never had a problem.

HTH,

daledoc1

[DonZ]

I presume that's because there are many legal and legit key loggers.

As far as I am concerned, there are no legit keyloggers.

Employers install them and spouses to spie on the signifigant other. Most malicious ones I know of would probably evade Kapersky's Safe Mode for on-line banking. Using KIS's virtual keyboard might help but some of these bad guys can trap that.

I'll run the AKLT test and see how KIS does with keylogging protection enabled.