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Strange Computer Problems...


amy_lase
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So, I have an issue that hopefully someone can assist me with. This morning, I turned on one of my computers to find that my home page (google) would not load. I brought up the task manager to see what was running, and it came up rather strangely. None of the tabs were present, and you could only view the applications tab. On top of this, when I ran netstat (just because I was curious to see if there were any strange processes running), I found an ip address that I didn't recognize connecting to the computer. This ip address would pop up, sometimes change slightly, and then disappear/reappear. I assumed this is/was some sort of hacker or zombie computer trying to attack my system. Also, netstat showed this ip address trying to use a file called 0.log on my computer...which I deleted.

When I used malawarebytes to scan my computer, several infected registry values came up. Vundo, and a general trojan.

Extremely annoying. Now, while I'm not computer illiterate by any means, I think this might be a bit above my skill level as to what I've fixed before.

>_< Any help would be greatly appreciated.

(I looked at the topic on 'i'm infected' by exile 360, but I was hesistant to run any of the programs beside malawarebytes until I talked to someone.)

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Hello and welcome to MBAM forum, amy_lase: :)

It sounds as if you are infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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