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I just installed the product and ran a full scan and it came up with 380 infections. I have been looking for a help page to give information on what if not all to delete. If I should delete all it appears I have to click on each one as the shift or control key has no affect.

Am I doing something wrong and if so please tell me and why didn't my AVG find anyone of these? Am I looking at apples vs oranges??

Thanks for any advice

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Sorry to hear you might be infected.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE.

IF YOU PREFER EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

fivealive

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I just installed the product and ran a full scan and it came up with 380 infections. I have been looking for a help page to give information on what if not all to delete. If I should delete all it appears I have to click on each one as the shift or control key has no affect.

Hi,

In addition to what fivealive suggested, I'll try to explain what I think you are seeing.

It sounds from what you describe as if many of the MBAM detections that came up on the scan are PUPs (Potentially Unwanted Programs), and/or P2P (Peer-to-Peer) detections. These may or may not be malicious and may be programs that you intentionally installed on the computer.

So with default settings, these types of detections will be detected, but not CHECKED for REMOVAL ("show in results list and do not check for removal").

(see attached screen shot).

You can change the settings in MBAM to "show in results list and check for removal" by selecting from the dropdown menu next to each arrow in the screen shot I've attached for the PUPs and P2Ps..

Then, when you scan, you won't have to manually go through and check each one individually for removal.

Having said that, if you think you infected and you're not sure which of the items detected by MBAM to remove from the computer, then please follow fivealive's advice to have a qualified malware expert review the scan logs and assist with cleaning your system.

HTH.

daledoc1

post-29793-0-87800300-1343210526.png

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