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Thinking I'm still infected

pgrace0154
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pgrace0154

pgrace0154

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Apologize for posting wrong forum previously. Malwarebytes trial ver found and cured the following:

PUM.diSABLED.SECURITYCENTER; PUM.SPYWARE.MARKETSCORE; ADDWARE.ZANO;

MALWARE.TRACE. I'm sorry I can't send the logs. Lost them when I updated to Malwarebytes Pro yesterday 7/21. SYMTOMS: Can't get to the Internet and running extremly slowly. Ipconfig returns nothing .. no IP's at all. Running safe mode now. MAJOR CONCERN: Getting new PC next Thu. Would be a major hardship to abandon everything on this PC. Can not say enough how much I appreciate you folks giving your time here. Attachedattach.txtdds.txt are the two txt files:

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MrCharlie

MrCharlie

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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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MrCharlie

MrCharlie

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OK, run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest:

¤¤¤ Registry Entries: 2 ¤¤¤

[HJ] HKLM\[...]\SystemRestore : DisableSR (1) -> FOUND

Now click Delete on the right hand column under Options

-----------------------------

Next........

Please make sure system restore is running and create a new restore point before continuing.

XP <===> Vista & W7

XP users > please back up the registry using ERUNT.

-----------------------------------------

Please download and run TDSSKiller to your desktop as outlined below:

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

tdss_1.jpg

-------------------------

Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

tdss_2.jpg

------------------------

Click the Start Scan button.

tdss_3.jpg

-----------------------

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

tdss_4.jpg

----------------------

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

tdss_5.jpg

--------------------

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

-------------------

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

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MrCharlie

MrCharlie

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That scan was OK.....

Please download and run ComboFix. (can be run in safe mode if needed)

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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pgrace0154

pgrace0154

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It looks like I have the Internet back. This is not from safe mode. He only rebooted once. Combofix reported that Norton was active. I could not see it actuive. I had NO option to disable or stop it. My only option was to uninstall it. I let Combofix run anyway. I made a donation to the author of Combofix and if you or you folks accept donations let me know. Attached is the log from Combofix. I should note that the Norton I am running is the Comcast free version. It will not be on my new computer. I am looking for advice as to what I should run with Malwarebytes. I NEVER want to go through through this again. Can I assume that I can safely move what I need from this PC to my new PC?? Words fail me about you.

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MrCharlie

MrCharlie

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Can not access the Internet with either IE 8 or Firefox.

Pat

How about safe mode?

Please do this...........

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender

    [*]Press "Scan".

    [*]It will create a log (FSS.txt) in the same directory the tool is run.

    [*]Please copy and paste the log to your reply.

MrC

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pgrace0154

pgrace0154

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Windows Update:

============

wuauserv Service is not running. Checking service configuration:

The start type of wuauserv service is OK.

The ImagePath of wuauserv service is OK.

The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:

The start type of BITS service is set to Demand. The default start type is Auto.

The ImagePath of BITS service is OK.

The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:

The start type of EventSystem service is OK.

The ImagePath of EventSystem: "C:\WINDOWS\system32\svchost.exe -k netsvcs".

The ServiceDll of EventSystem: "C:\WINDOWS\system32\Es.dll".

Windows Autoupdate Disabled Policy:

============================

File Check:

========

C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit

C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit

C:\WINDOWS\system32\netman.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\srsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit

C:\WINDOWS\system32\wscsvc.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\wuauserv.dll => MD5 is legit

C:\WINDOWS\system32\qmgr.dll => MD5 is legit

C:\WINDOWS\system32\es.dll => MD5 is legit

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit

C:\WINDOWS\system32\svchost.exe => MD5 is legit

C:\WINDOWS\system32\rpcss.dll => MD5 is legit

C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:

=======

Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(13) Tcpip(3)

0x0D000000040000000100000002000000030000000D0000000B0000000A00000008000000050000000600000007000000090000000C000000

IpSec Tag value is correct.

**** End of log ****

When Combofix ran a couple of days ago at the end it did a reboot. When it did that reboot it did not reboot into "Safe Mode with Networking" It rebooted into "regular mode" At that time I could access the internet and I thought my troubles were over, however, when I rebooted myself into "regular mode" I could not access the Internet. That was what I meant when I said "I spoke to soon" I am in Safe mode now"

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pgrace0154

pgrace0154

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Farbar Service Scanner Version: 26-07-2012

Ran by pat grace (administrator) on 27-07-2012 at 08:15:26

Running from "C:\Documents and Settings\pat grace\Desktop"

Microsoft Windows XP Professional Service Pack 3 (X86)

Boot Mode: Network

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo IP is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\\EnableFirewall value. The value does not exist.

System Restore:

============

System Restore Disabled Policy:

========================

Security Center:

============

wscsvc Service is not running. Checking service configuration:

The start type of wscsvc service is OK.

The ImagePath of wscsvc service is OK.

The ServiceDll of wscsvc service is OK.

Windows Update:

============

wuauserv Service is not running. Checking service configuration:

The start type of wuauserv service is OK.

The ImagePath of wuauserv service is OK.

The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:

The start type of BITS service is set to Demand. The default start type is Auto.

The ImagePath of BITS service is OK.

The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:

The start type of EventSystem service is OK.

The ImagePath of EventSystem: "C:\WINDOWS\system32\svchost.exe -k netsvcs".

The ServiceDll of EventSystem: "C:\WINDOWS\system32\Es.dll".

Windows Autoupdate Disabled Policy:

============================

File Check:

========

C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit

C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit

C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit

C:\WINDOWS\system32\netman.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\srsvc.dll => MD5 is legit

C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit

C:\WINDOWS\system32\wscsvc.dll => MD5 is legit

C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit

C:\WINDOWS\system32\wuauserv.dll => MD5 is legit

C:\WINDOWS\system32\qmgr.dll => MD5 is legit

C:\WINDOWS\system32\es.dll => MD5 is legit

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit

C:\WINDOWS\system32\svchost.exe => MD5 is legit

C:\WINDOWS\system32\rpcss.dll => MD5 is legit

C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:

=======

Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(13) Tcpip(3)

0x0D000000040000000100000002000000030000000D0000000B0000000A00000008000000050000000600000007000000090000000C000000

IpSec Tag value is correct.

**** End of log ****

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pgrace0154

pgrace0154

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That was it!!! Norton. I uninstalled Norton. Was going to do that anyway. Got the Internet back. Installed MSE and it found a potential. I took no action in case you wanted to do something with it. It is in C:\Program Files\Yes Trader\RemoteAssist\WinVNC4.exe. If there is a topic here about setting the settings on MSE and Exclusions for MalwareBytes/MSE could you tell me where I can find it.

Thank You Very Much,

You are the MAN. MrC for Pres.

Pat :D

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MrCharlie

MrCharlie

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C:\Program Files\Yes Trader\RemoteAssist\WinVNC4.exe

I would upload that file to VirusTotal for a free scan before deleting it, may ne a good file.

http://www.virustotal.com/

http://www.systemloo...rch=WinVNC4.exe

-------------------------------------

Here's the link:

http://forums.malwar...18

--------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Maurice Naggar

Maurice Naggar

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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