run-time error adv '53' file not found adv pack

[mroz]

I cant get malwarebytes to run, i have uninstalled, cleaned with cc cleaner and reinstalled and still the same thing.

I get the message 'run-time error adv '53' file not found adv pack' when i execute the program!

Can someone please help.

Thanks

[AdvancedSetup]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[AdvancedSetup]

Download Malwarebytes Anti-Malware from CNet

[mroz]

Hmm I followed your instructions but I still have the same error....

[AdvancedSetup]

Okay, please open a ticket on the Help Desk and ask for me and I'll assist you is scanning your system further to see what's going on.

http://www.malwarebytes.org/contact_consumer

Thanks

[mroz]

Thanks, I have filled in the support request...

[AdvancedSetup]

Did you use a different email address? I did not see a ticket with your email address.

[mroz]

Erm no, but when I sent it all i was left with was a blank page.. so maybe it didn't go through properly.

I have sent it again.. please let me know if it arrived.

[AdvancedSetup]

No, only 2 new tickets. Try going here and see if you can sign up and create a ticket

http://helpdesk.malwarebytes.org

[mroz]

okay resent and this time it seems like it went through....

[AdvancedSetup]

User is now being helped on the Help Desk so I will close this topic now.