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computer won't run any antivirus or spyware software


johnk
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Webroot says connection error, Malwarebytes just shows an hourglass for 10 seconds, superantisaver brings up an error, and spyhunter does not load.

Here is the hijackthis-

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:03:03 PM, on 2/13/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18241)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\slagent.exe

C:\WINDOWS\system32\slClient.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\msiexec.exe

C:\Program Files\Webroot\Client\SPYSWEEPER.EXE

C:\DOCUME~1\jkavalia\LOCALS~1\Temp\ose00000.exe

C:\Program Files\Webroot\Client\SpySweeperUI.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.merhomes.com:8080

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = https://*.iconf.net;http://intrasmart.merhomes.com;http://intra.merhomes.com;http://nfuse.merhomes.com;http://exchange.merhomes.com;http://*.corporate.merhomes.com;https://*.corporate.merhomes.com;http://*.iconf.net;http://207.31.116.*;http://192.168.*;https://192.168.*;file://CORP-004304-SVR;https://*.postini.com;https://*.conformx.com;https://pivotal.corporate.merhomes.com;http://zip4.usps.com;http://*.usps.com;http://publicrecords.netronline.com;http://www.drhsub.com;http://www.mercedeshomes.com;http://*.merhomes.com;http://irish;<local>

O1 - Hosts: PSL-004653-LTP

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: OToolbarHelper Class - {EAD3A971-6A23-4246-8691-C9244E858967} - C:\Program Files\PayPal\PayPal Plug-In\PayPalHelper.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll

O3 - Toolbar: NVRIEbar.IEbar - {BCBF738C-4891-4B9A-959A-C6BF7F608C3A} - C:\Program Files\Naturalsoft\NaturalReader66\NVRIEbar.dll

O3 - Toolbar: PayPal Plug-In - {DC0F2F93-27FA-4f84-ACAA-9416F90B9511} - C:\Program Files\PayPal\PayPal Plug-In\OToolbar.dll

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKLM\..\Run: [WebrootClientUI] "C:\Program Files\Webroot\Client\SpySweeperUI.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Google AdSense Preview Tool - http://pagead2.googlesyndication.com/pagea...en/preview.html

O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: ProxyPal - {B0127AF2-316C-4f1d-BF35-3DE43971EEC5} - C:\WINDOWS\system32\proxypal.exe

O9 - Extra 'Tools' menuitem: ProxyPal - {B0127AF2-316C-4f1d-BF35-3DE43971EEC5} - C:\WINDOWS\system32\proxypal.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab

O16 - DPF: {036F8A56-0BC8-4607-8F98-D3231E6FF5ED} (CentraUpdaterAxCtl Class) - http://asp18.centra.com/SiteRoots/main/Ins...raUpdaterAx.cab

O16 - DPF: {1B0375B5-1A57-4684-BDF5-4D2E68A7EF4A} (Pivotal ePower Lifecycle Engine (Version 5.9) - Platform Access (rdaclnt.dll)) - https://pivotal.corporate.merhomes.com/epow...cab/RDACLNT.CAB

O16 - DPF: {28E4BE08-1C25-4CE4-A9AA-3495A9D08C8E} (Pivotal eRelationship Active Access (version 5.9) - Shortcut Handler (rshortcut.dll)) - https://pivotal.corporate.merhomes.com/epow...b/RSHORTCUT.CAB

O16 - DPF: {2AEC967B-BE2B-4D88-BB4E-C25F26B96CB0} (Pivotal eRelationship Active Access (Version 5.9) - Smart Portal (rdaprtl.dll)) - https://pivotal.corporate.merhomes.com/epow...cab/RDAPRTL.CAB

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {3D7C60CF-3CA3-4EEF-8FDE-F3903709834B} (Pivotal eRelationship Active Access (Version 5.9) - Stealth Report Interface (rdaRprt.dll)) - https://pivotal.corporate.merhomes.com/epow...cab/RDARPRT.CAB

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-24-0.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase6662.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6B231775-289F-4869-9120-FD6BEF3FEE7F} (Pivotal eRelationship Active Access (Version 5.9) - Charting Class (rdachart.dll)) - http://eagle/epower/cab/RDACHART.CAB

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1188239233625

O16 - DPF: {876DEC9E-28E9-4FE0-8ACD-CE107F9ACD1E} (Pivotal eRelationship Active Access (Version 5.9) - Resources (rdares.dll)) - https://pivotal.corporate.merhomes.com/epower/cab/RDARES.CAB

O16 - DPF: {8B777F7B-E3F0-496F-AEAC-EF9169C0A341} (Pivotal eRelationship Active Access (Version 5.9) - Email Connector (rdaemail.dll)) - https://pivotal.corporate.merhomes.com/epow...ab/RDAEMAIL.CAB

O16 - DPF: {A4BD9732-328D-11D4-BB89-00A0C9843488} (Pivotal ePower Lifecycle Engine (Version 5.9) - EMail Class (rn1sendx.dll)) - https://pivotal.corporate.merhomes.com/epow...ab/RN1SENDX.CAB

O16 - DPF: {A7977C3E-1450-4990-977D-9C5522B1E6DD} (Pivotal ePower Lifecycle Engine (Version 5.9) - Instantiator (rdaobjcreate.dll)) - https://pivotal.corporate.merhomes.com/epow...daObjCreate.cab

O16 - DPF: {AE4F48D0-6A0A-11D3-9FB0-005004A79108} (Pivotal eRelationship Active Access (Version 5.9) - Plug-in Result Return Collection (dfoutils.dll)) - https://pivotal.corporate.merhomes.com/epow...ab/DFOUTILS.CAB

O16 - DPF: {BB89F812-072A-45E9-BEB2-2781D468F4E0} (Pivotal eRelationship Active Access (Version 5.9) - Shared Object Library Interface (rdashare.dll)) - https://pivotal.corporate.merhomes.com/epow...ab/RDASHARE.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553555000} - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {D2A79F4E-98D9-4B65-9858-A7A1A3DCF872} (Pivotal eRelationship Active Access (Version 5.9) - Portal Control Proxy (rdaui.dll)) - https://pivotal.corporate.merhomes.com/epower/cab/RdaUI.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://cdcsoftware.webex.com/client/T25L/webex/ieatgpc.cab

O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://livenj01.custhelp.com/8201-b499h/rnl/java/RntX.cab

O16 - DPF: {FA081ACE-41E6-4BD7-9B47-817BAFE2C572} (Pivotal eRelationship Tree Control - rdaTree.ocx) - https://pivotal.corporate.merhomes.com/epow...TreeControl.CAB

O16 - DPF: {FA91DF8D-53AB-455D-AB20-F2F023E498D3} (RSClientPrint Class) - http://bull/Reports/Reserved.ReportViewerW...OpType=PrintCab

O16 - DPF: {FB5FBB7F-92B4-11D3-8332-00C04F8B209E} (Genesys Webtour Control) - http://content101.mc.iconf.net/gcc_install...rowserquery.cab

O16 - DPF: {FBE37597-190E-4A06-978F-E39037999049} (Genesys Component Installer) - http://content101.mc.iconf.net/gcc_install...mcinstaller.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = corporate.merhomes.com

O17 - HKLM\Software\..\Telephony: DomainName = corporate.merhomes.com

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = corporate.merhomes.com

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

--

End of file - 11963 bytes

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  • Root Admin

I take it this computer is part of the Domain, Company, Network of: corporate.merhomes.com

If not then let me know but it sure looks like it with all that proxy stuff.

Please run the following tool.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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